Medical Assistant Support

Lindsay Recine

***** ***** ******* **. *****, FL 33615

813-***-**** *******.******@*****.*** www.linkedin.com/in/lindsay-recine

Qualifications Summary

I have 10 years of experience working in various capacities within the medical and health care fields. As a medical professional my expertise in healthcare data management, sales, and customer centric systems such as SalesForce® and Atlassian products have resulted in a proven track record supporting of organizational KPIs, OKRs, and Net Promoter Scores. While my passion is driving projects to completion, I am motivated by results with a focus on customer support and agile methodologies.

EDUCATION

University of Phoenix, Tampa, FL

Bachelor of Science in Health Administration (B.S.) Degree

Everest University, Tampa, FL

Medical Assisting Associate in Science (A.S.) Degree, 2009

EXPERIENCE

WellCare/ Centene, Tampa, FL

QA/ Business Analyst II (Implementation) December – Present

Review requirement documentation to ensure clarity, accuracy and identify gaps.

Perform UAT and PPV testing.

Perform testing post new enhancements, resolved defects, regression, and new implementations.

Create test plans and test scenarios based on provided requirement.

Conduct research on address hierarchy to ensure naming convention rules and procedures are followed.

Ensure all required workflow approvals are received before providing final sign-off for any work item.

Perform error analysis on non-production environment.

Report and manage defects throughout their whole life cycle until complete resolution.

Analyze business and technical requirement documents to create test cases and scenarios.

Work with large data sets in MS Excel and use a Defect tracker tool.

Create and/or modify medium complex SQL queries in relational databases.

Collect, create and analyze test data.

Perform root cause analysis for problem solving in testing environment.

Process documentation using Visio, Word, and Excel.

Collaborate with the team to encourage process improvement.

MHK a Hearst Company, Tampa, FL October 2018- December 2019

Business Configuration Analyst

Support management of backlog for configuration teams, while leading the project to a successful go-live, by completion of JIRA tickets from requirement evaluation to QA (defect, validation, and as related to the project scope) at a 90% successful rate, bringing the project to completion every time.

Successfully partnered with leadership and stakeholders to build and executed configuration training curriculum for new hires. Currently, these employees are actively executing their own configuration tasks, and adding value to the revenue at a saving of $100k/yr for output product.

Work with internal MHK clients as the operations interface for supporting implementation, and production support, for new and existing customer environments, while guiding them through a scrum process of managing requirement.

Support team members in establishing and meeting customer expectations, including participating in customer meetings as a coach, and sharing understanding of detailed customer requirements to configuration mentees.

Perform configuration of standard and custom customer requirements within the customer's software implementation and support internal MedHOK departments in fulfilling these requirements.

Troubleshoot application issues in MedHOK and client environments using knowledge of MedHOK applications and business processes and regulations.

Maintain accurate module configuration workbooks for out of box product and ensure they accurately reflect MedHOK Template environment. Manage customer-specific configuration workbook versioning and storage within customer portal.

Testing application configuration and product functionality to ensure accuracy with specifications and/or product specifications with each release. Perform User Acceptance Testing, Quality for production environments, following established release management processes.

Collaborate with product team, clients and other IT technical / development teams to provide support for new and installed systems and to resolve issues.

Develop expertise in assigned MHK CareProminence Solutions to support Product Managers / Owners of Utilization Management, Rx, Complaints and Grievances, HEIDES, and other 28 solutions that ensure STAR rating based on CMS benchmarks.

Work independently and as part of a team to plan, manage, and accomplish multiple tasks and assignments to meet required deadlines

DAS Health, Tampa, FL June 2017- September 2018

Billing Support Specialist

Assist clients with billing and financial questions

Review and assist with Superbill errors

Take phone calls from Managed IT Service clients to troubleshoot questions and Issues

Work trouble tickets logged via the web and through email

Manage cases through Customer Relations Management software (SalesForce®)

Document cases by issue type and reason Escalate issues to Tier 2 and Tier 3 technical support specialists

Escalate cross departmental product issues to appropriate department Rotate on after-hours emergency support call team

Work with field engineers who visit customers/employees, Testing and fixing faulty equipment

Use, protect and disclose patients’ PHI and e-PHI only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Other Duties and Responsibilities as may be assigned from time to time

CARESYNC, Wesley Chapel, FL March 2017- June 2017

Product Specialist

Provide support to Client Services and Clinical Services, submit issue tickets for SalesForce® and TTP

Support to include review the issue, clarification of the submitted information, and create an issue ticket in the Issue Tracking System for Development team

Contact end users (internal and external) to gather information and troubleshoot inquires, document the problem in the Issue Tracking System for Development team

Coordinate with the Development team on product knowledge and requirements

Performing functional testing during a new release of the operating system

Simulating an end user or customer and seeking out problems they may encounter

Preparing descriptive and well-written issues, and documenting test results

Provide training to end users on new release features

Run and distribute reports on a regular schedule and on an ad-hoc basis

Working productively as part of a fast-moving development team

Understanding project vision, goals, and ensuring test activities support these objectives

Implementing processes and best practices regarding quality assurance practices

Implementing call campaigns with third party vendor

CARESYNC, Wesley Chapel, FL November 2015 –March 2017

Implementation Specialist Supervisor

Provide support to Client Services and Clinical Services, submit issue tickets for SalesForce®

Set-up the clients platform, while testing end to end functions prior to delivering

Once newer additions and hot fixes have been completed, review all assigned clients platform and perform negative and positive testing

Create an environment with trust and open communication, encouraging and motivating team members

Coach and develop team members

Provide guidance based on management direction

Assist team members by serving as a tenured Implementation Specialist

Implement Chronic Care Management

Implement Transitional Care Management

Engagement of practice training all contracted medical providers and their staff

Disease Management training

Patient engagement to improve patient outcome

CARESYNC, Wesley Chapel, FL May 2015 –November 2015

Implementation Specialist

Introduce contracted medical providers and their staff to CareSync software and service solutions

Set-up the clients platform, while testing end to end functions prior to delivering

Once newer additions and hot fixes have been completed, review all assigned clients platform and perform negative and positive testing

Travel to perform on-site, face-to-face training, assisting, encouraging and rewarding medical staff to maximize their CareSync experience.

Interact with patients in a provider’s office discussing benefits of CareSync.

Identify and convince key staff members to maximize their use of CareSync

Ensure provider’s staff is clear on the process of how to best use CareSync

Serve as an extension of the provider’s staff by offering assistance and support

CROWN CASTLE, Tampa,FL February 2014- May 2015

Project Coordinator

Upload all documents into Crown systems and to Siterra to include: PO’s, Bids, CD’s, Closeout Packages, Crown Punch Walks,AZP, NTP Tampa

Responsible for receiving, tracking and mailing all structural analysis for customers.

Support various departments (Real Estate and Modification Designs) with tasks such as: Carriers applications, COC letters, Transmittal letters, pulling permits per jurisdiction, NOC’s.

Assist with creating SR Work Orders and MI Work Orders.

Test signals to the towers to see the connections, if there is any static or dead zones.

Write up the findings and send over to the engineering team, depending on results.

HEALTHPOINT MEDICAL GROUP/ BAYCARE HEALTH SYSTEM, Tampa, FL 2012 – 2014

Patient Care Coordinator

Assisted physician and clinical staff with clerical/clinical functions for patients requiring care coordination

Worked closely with the physicians and patients to optimize chronic disease management and preventive care services related to patient care medical home (PCMH)

Ensured timely and appropriate follow-up post hospital or emergency department discharge

WOMENS CARE FLORIDA, Clearwater, FL 2011 – 2012

Medical Assistant

Assisted with patient care to include performance of patient vitals and completion of orders by Physician

Assist with minor surgeries

Performed all gynecologic tasks as well as OBGYN care

Prepared patient charts with EMR

Notated specimen collection and prepared them to be sent out

CERTIFICATIONS

Phlebotomy

HIPAA

OSHA

CPR

EHR Certified

SKILLS

Microsoft Office 365 Suite

Microsoft BI Tool

SalesForce® Sales

Adobe Creative Cloud

Slack Professional

Legacy Management Integration

Data Analysis

Software Configuration

QA Testing

Visio

Project Coordination

Scrum Meetings

Contact this candidate