Office Assistant Customer Service
Resume:
Priscilla Robles **** El Campo Cir.
Buena Park, CA 90620
******************@*****.***
EXPERIENCE
EOP Student Success, University of California, Santa Cruz — Student Success Intern
March 2018 - August 2020
Outreach and follow-up via phone/email/text to students for 6 different programs
Case management of students who are on leave from their studies due to academic, financial, and/or personal difficulty
Data management through FileMaker Pro; documentation, filing and communication
Collaborate with Colleges and Major Departments to properly support students
Develop, and implement a holistic counseling model approach Providing mentorship to students who have returned to UCSC after being barred or who are returning from a Leave of Absence Kresge College Office/Kresge Mailroom, University of California, Santa Cruz — Student Office Assistant
Spring 2017 - Spring 2018
Checking in students for advising appointments
Scheduling meetings
Opening and closing procedures
Filing various paperwork
Using the campus directory to generate reports
EDUCATION
University of California, Santa Cruz, Santa Cruz, 2016-2020 BA in Psychology and Latin American Latino Studies Yonsei University, Seoul, August 2019-December 2019 University of California Education Abroad Program - 2019 Fall Semester Program
ACTIVITIES
Philanthropy Chair — University of California, Santa Cruz - Sigma Pi Alpha Sorority, Incorporated
Plan philanthropy events for the organization
Keep track of all active members’ volunteer hours
Help fundraiser chair with the planning of fundraisers SKILLS
Interpersonal Skills
Data Management
Customer Service
Case Management
Peer Advising
Administrative Skills
AWARDS
Dean’s Honors
Top 15% of their academic
group (2017 Winter
Quarter/2017 Fall Quarter)
LANGUAGES
Conversational/Intermediate
Spanish
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