Office Assistant

EXPERIENCE

White Plains Hospital, White Plains, New York Sept. 2019 – Present

Office Manager

Supports orthopedic operations by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing, and approving supply requisitions, and assigning and monitoring clerical functions

Managers and coordinates various personnel activities including, but not limited to, hiring, performance appraisals, training, disciplining, and making salary increase recommendations

Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments

Oversees two offices, 12 physicians, 9 physicians assistants, and 38 direct reports

Mount Sinai Hospital, Manhattan, New York August 2018 – Sept. 2019

Administrative Supervisor

Plans and schedules work for staff to ensure proper distribution of assignments and adequate staffing, space and facilities for subsequent performance of duties

Establishes, reviews and revises work processes and procedures to ensure efficient and effective administrative activities

Assists in the development of new methods, procedures and/or processes to increase efficiency and to improve service deliver

Establishes and maintains liaison with other departments, units or care centers, as well as within own department, to ensure effective coordination of work activities

Oversees employees who obtain authorization for Radiology scans

Oversees employees who obtain new patient demographic information as well as medical records

Oversees 10 direct reports

Memorial Sloan Kettering Cancer Center, Manhattan, New York Aug. 2016 – Aug. 2018

MSK Senior Care Advisor

Make an excellent, and accurate first impression, embodying the Memorial Sloan Kettering brand

Answer questions, coordinate services, and help navigate critical steps through the patient’s cancer care experience

Help gather necessary medical records before the first appointment

Offer a timely and convenient appointment with the most appropriate physician

Serves as a resource for the patient throughout their experience at MSK

Memorial Sloan Kettering Cancer Center, Manhattan, New York Jan. 2014 – Aug. 2016

Session Assistant II

Ensure each physician practice session is well prepared, organized, and fully utilized so that the patient is satisfied with their visit

Serve as a liaison between the patient, family and clinical team

Complete scheduling, coordinating all appropriate tests, procedures, visits, treatments and consultations

Follow directions clearly to the doctor’s orders to provide and protect patients against their fight against cancer

EDUCATION

Mercy College, Dobbs Ferry, NY May 2017 – Nov. 2019

Master of Public Administration: Health Services Management

Mercy College, Dobbs Ferry, NY Sept. 2012 – May 2015

Bachelor of Science in Behavioral Science: Health Services Management

COMPUTER SKILLS

Microsoft Office: Excel, Word, PowerPoint, Outlook

Operating Systems: Windows & Mac OS

SPSS

Epic

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