TREVISA MAYNARD

San Antonio, TX, willing to relocate – 210-***-**** – adhre7@r.postjobfree.com – https://www.linkedin.com/in/trevisamaynard

Detail-oriented Release Manager with a passion for process improvement and DevOps, well-versed in Agile frameworks and focused on providing defect-free deliverables to clients. Bringing 10 years of progressive IT experience with 4 years of specialized experience working on cross functional agile teams to accomplish goals and exceed customer expectations. Analytical problem-solver with excellent judgement. Excellent communication, planning, coaching, and prioritization skills.

Managing Releases - Process Improvement – Certified Scrum Master – Servant Leader – ITIL v3

Problem Resolution - Project Management - Mentoring Skills – Communication – Change Management

PROFESSIONAL EXPERIENCE

PRUDENTIAL FINANCIAL, El Paso/Remote, TX 11/2016 - Present

IT Release Manager

Collaborated with project stakeholders, vendors, developers, and quality assurance team members, and business analysts to analyze business requirements to identify the best way to provide value to business units through releases.

Collected, modeled, and analyzed release metrics data in order to make proactive adjustments to plans and meet all milestones.

Planned and orchestrated end-to-end processes using ITIL framework.

Directed multi-stage code implementation coordination effort into multiple environments and pipelines including production using Jenkins.

Facilitated weekly project meetings with approximately 30 attendees including C-level executives, project managers, product managers, developers, and testers, using Agile methodologies

Created presentations and infographic for platform release enhancement communications with senior leadership up to C-Level executives to ensure clear communication and high visibility of projects and release.

Chaired and Participated in Change Advisory Board (CAB) meetings with approximately 60 attendees to discuss release scope and/or roadblocks.

Monitored project/program baseline to ensure activities are occurring as planned - scope, budget, and schedule.

Chaired Agile/Scrum sprint planning meetings designed to understand scope of release and identify and mitigate any risks.

Collaborated with development teams, code deployment, and change owners to develop production implementation plans.

Orchestrated deployment new applications, updates, and emergencies using Go-Live activities including execution of deployment plans and checklists.

Operated under Agile and Scrum frameworks to complete releases every 3 weeks and well-organized sprint iterations and Kanban boards for emergency releases.

Ensured continuous delivery by ensuring deployment needs were constantly met as business needs arose by facilitating off-cycle releases.

Managed over 100 successful waterfall and agile releases utilizing Jira, ITSM Remedy, and ServiceNow software as a tool.

Increased and improved knowledge of project management by engaging in all available trainings and seminars.

Built release calendars that included both Waterfall and Agile releases to meet needs of business partners and customers.

Worked closely with Incident Management to facilitate emergency releases as needed and resolve any post implementation issues (add agile methods) and reduce technical debt.

Worked well with international teammates across multiple time zones.

Trevisa Maynard 210-***-**** Page 2

Continually worked towards making improvements in release process and reengineered change request management process that led to increasing efficiency by 30%.

Evaluated and scheduled Requests for Change as needed for scheduled and emergency releases to meet the needs of the business such as regulatory changes, mandatory IT changes, emergency changes, and data fixes.

Managed risk factors impacting the hardware, software, network and environments.

Pioneered the creation of Knowledge based articles in ServiceNow to ensure that information impacting the change request process was readily available and easy to understand

to develop release and change process by introducing release dashboard that increased release visibility and decreased implementation issues, reduced application and system downtime by 20%, and increased resolution capability.

Thrived on DevOps team responsible for over $750,000 in cost avoidance/cost savings across the organization which was overall 70% of the entire site’s savings for the year.

UNITED STATES ARMY, Fort Bliss, TX 06/2010 – 05/2015

Information Technology Specialist - System Administrator

Secret Security Clearance active starting Jan 2011

Managed customers' expectations of support and technology functionality in order to provide 99% positive user experience as measured by surveys.

Coached and trained 75 end-users on functions, features and basic troubleshooting of software and hardware.

Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.

Used Remedy ticketing systems to manage and process support actions and around 35 daily requests.

Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.

Set up 600 network profiles, security permissions and file sharing systems to prepare for unit deployments.

Implemented new software applications and operating system roll-outs across business enterprise to align with DoD protocols.

Authored protocols for appropriate, cost-effective and safe handling of equipment and materials.

Reviewed violations of computer security procedures and developed mitigation plans.

Configured, diagnosed, reloaded, utilized troubleshoot and repair all CISCO VPN client software.

Ensured local area network (LAN) guidelines and polices were in compliance with all information system polices and works on basic software applications.

EDUCATION

Bachelor of Science: Cybersecurity And Information Assurance, Expected 11/2021

Western Governors University, Salt Lake City, UT

CERTIFICATIONS

ITIL Foundation v3

Certified Scrum Master (CSM)

COURSEWORK

CompTia A+

Comptia Security+

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