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Sales Manager

Location:
Mabalacat, Pampanga, Philippines
Salary:
48000
Posted:
November 11, 2020

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Resume:

Rose Jill

Eborlas

Practical individual with ** years of dynamic experience in providing workable strategies to exploit opportunities for the profitability of the company. In search for a Team Leader role in an organization that can take advantage of my abilities.

[CAREER OBJECTIVE]

[Work Experience]

Blk 1 Lot 118

Amsterdam drive,

Ridgeview 1, VHS,

Tunasan,

Muntinlupa City

+63-926*******

adhrdh@r.postjobfree.com

Sykes Asia Inc

Team Lead (Quick books: DIY Payroll and Pro Prem)

(April 2019 – Current)

Job Description: Customer Service, Technical and Lead Sales

* Develop and Coach talented and driven individuals to reach common goal to help expand our business.

* Focusing on the individuals’ opportunity to correct the behavior that needs development.

* Develop a strategy that the team will use to reach its goal and create reports to update the company on the team’s progress while managing the flow of day-to-day operations.

* Build trust as a foundation for the team and inspire the commitment of team members to meet company goals and objectives. Manage change in the workplace by gaining the confidence of workers through effective decision making and communication.

* Monitor team members' participation to ensure the training they are being provided is being put into use, and to see if any additional training is needed

*Conducts all defined and required process and compliance and adheres to all the team members Ibex Global Inc.

Team Lead (AT&T Mobility: ATS-IOS)

(Nov 2018 – April 2019)

Job Description: Focusing on behavioral development on Customer Service and Technical competencies related to AT&T mobility

Associate Trainer (AT&T: AT&T Uverse Blue/BGILite/BGIX/BGIXS)

(Jan 2016 – Nov 2018)

Job Description: Training & Development for Customer Service and Sales

*Coaching and Development

* Experience with technologies and best practices for instructional manuals and teaching platforms

* Prepares Training materials and ensures that equipment needed for training are available and functional; coordinates system problems with Information Technology department here and abroad.

* Monitor learner progress in Classroom and ABAY/OJT. Conducts post training evaluation using S.W.O.T Analysis (Strengths, Weaknesses, Opportunities and Threats) by monitoring live and recorded calls; gathers feedback from operations and analyzes the data / reports for the development and/ or improvement of training methodology.

* Facilitates classes and delivering sales training within required period using adult learning methodologies.

* Track and compile collected data and conceptualize training materials based on data and research

* Maintain product knowledge by attending calibration sessions and Operations team meetings and constantly coordinating and collaborating with Operations and Quality.

* Excellent leadership, team building, and management skills to encourage the team and staff; able to mentor and lead

WNS Philippines Inc.

Retention Specialist (Transunion)

(Sept 2010 – April 2012)

Job Description: I specialized in Retention, upselling and Customer care. Our account is related to credit industry in the U.S. I am trained to assist customer with their concerns regarding their credit management and disputes.

Blk 1 Lot 118

Amsterdam drive,

Ridgeview 1, VHS,

Tunasan,

Muntinlupa City

+63-926*******

adhrdh@r.postjobfree.com

[Cont. Work Experience]

Ibex Global Inc.

In-Team Trainer (AT&T: AT&T Uverse Blue/BGILite/BGIX/BGIXS)

(Sept 2015 – Jan 2016)

Job Description: Training & Development for Customer Service and Sales Sales & Customer Service Agent (AT&T: AT&T Uverse Blue)

(Dec 2014 – Sept 2015)

Job Description: Providing world-class Customer Service and Sales VXI Global Holdings Inc

Subject Matter Expert (AT&T: ICM Tech)

(July 2014 – Nov 2014)

Job Description: Point of contact and assisting team members to reach their goal each month. Taking supervisor calls if necessary, to gain excellent CSAT scores. Technical Specialist (AT&T: ICM Tech)

(July 2014 – Nov 2014)

Job Description: I specialized in advanced troubleshooting for cable, internet and VOIP services in United States of America. I am also trained to multitask and give the best customer service experience to gain excellent CSAT scores.

Convergys Philippines Services Corporation

Customer Account Executive (Comcast)

(Aug 2012 – Oct 2013)

Job Description: Basic troubleshooting for cable, internet and VOIP services in United States of America. Upselling services that the customers can add on their accounts and give the best customer service experience to gain excellent CSAT scores.

[TECHNICAL SKILLS]

+ Network troubleshooting

+ MS OFFICE proficient

+ Quick books application proficient

+ Troubleshooting for cable, internet,

VOIP and mobility

[EDUCATION]

School of Midwifery – Graduate (2008-2010)

Bachelor of Science in Nursing (2007-2008)

University of Perpetual Help JONELTA

Maria Isabelle Abella

Operations Manager

099********

Mary Jovie Sobrepena

Strategic Partner Master Trainer/Sr. Trainer

091********

Aleg Calilung

Training Manager

099********

[REFERENCES]

Blk 1 Lot 118

Amsterdam drive,

Ridgeview 1, VHS,

Tunasan,

Muntinlupa City

+63-926*******

adhrdh@r.postjobfree.com

I. ATT Phase 2 Certification for Trainers

II. ATT Phase 3 Certification for Trainers

III. ATT Phase 4 Certification for Trainers

IV. Leadership Academy for Team Lead

V. Level Up Training for Leaders

VI. Leadership Summit

VII. Leadership Acumen (Book Reviews about Leadership)

[Functions and Key Achievements]

[Certifications & Seminars]

•Consistent top performer on VOC month over month since the program was launched

•Top Team Manager month over month

•2017 & 2018 AT&T PQ Trainer for the Quarter (Q1-Q4)

•Key member of Engagement Team

•Best in Execution (Driving TNPS and Sales)

•Responsibilities include day to day operation, data analysis, management, performance/client metrics

•Drives Client Metrics (5 KPIs) and Hygiene Metrics (Ibex KPIs)

•Collaborate with stakeholders on a regular basis

•Conducts all defined and required process and compliance and adheres to all the team members

• Effective Facilitation skills to help my team understand the goal and action plan to ensure team members meet their goals and objectives more efficiently.



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