Sales Customer Service

TAMZID BOKSHI 347-***-**** ************@*****.***

ENROLLMENT SPECIALIST COMMERCIAL REAL ESTATE CUSTOMER SERVICE RETAIL SALES

Positioned to deliver quality service, innovative operational efficiency and cost reduction

PERSONAL PROFILE

Professional Enrollment Specialist backed by solid customer service, team leadership, and Commercial Real Estate experience. Reliable with an unwavering commitment to customer satisfaction; able to optimize retail sales operations, resolve complex issues and win customer loyalty. Detail oriented with strong communication skills.

CORE SKILLS AND EXPERTISE

Real Estate Operations High-stake Negotiation Deal Closing & Brokering

Inventory Management Customer Service Data Entry

PROFESSIONAL EXPERIENCE

Enrollment Specialist

VillageCare Max MLTC 2019-Present

Review, submit and track all Enrollment requests to the state

Evaluate 160-200 cases each month

Create and maintain monthly enrollment data for enrollment team and Operations Department

Work with third party vendors to maintain the eligibility status for members

Support Enrollment Director in special projects or tasks based on department needs and goals

Commercial Real Estate Agent 2016 – 2018

Century Realty Group; Flushing, NY

Generate leads and set up meetings through consistent phone prospecting, networking, and research

Develop thorough understanding of the market, real estate fundamentals

Utilize strong knowledge of industrial/warehouse properties sales and multifamily/development sites to close complex deals

Analyze financial reports and prepared proposals to clients and prospects

Create relationships with businesses in various industries for future purchases

Team Leader 2015 – 2016

NYPIRG; Bayside, NY

Ensured all operations/processes are performed accurately and efficiently

Performed all assigned tasks and exceeded key performance standards

Built relationships with the management team and volunteers

Motivated the team and collaborated to contribute to overall success

Customer service Sales 2014 – 2017

Macys Inc; Flushing, NY

Increased the store revenue by listening to customers request and finding the best solution

Up sell and cross-sell to exceed monthly sales goals

Opened American Express credit cards for customers

EDUCATIONAL QUALIFICATIONS

Bachelor of Arts in Corporate Communication – Baruch College, New York, NY 2018 – Present

Associates Degree in Business Administration – Queensborough Community College 2016

LANGUAGES

Bengali Urdu Hindi

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