Security Officer Assistant

OBJECTIVE

To obtain a position at a company, where I can continue to learn more about the industry and make a difference.

QUALIFICATION

Computer: Macromedia Fireworks, Microsoft (Office, Spreadsheet, Publisher, PowerPoint, Access)

Language: Tri-lingual: English, Portuguese and Spanish; translate between managers and with clients

Quality cleaning and housekeeping techniques

Self-motivated, no supervision required

Manage multiple tasks

Familiar with safety, Personal Protective Equipment (PPE), emergency equipment and training

Experienced in working long and unusual hours under stressful conditions

Travel experience, willing to work abroad

Confident in my quality of work

Money management

Leadership skills

Excellent telephone etiquette and communication skills.

Honest and Integrity

EDUCATION

The University of Southern Mississippi, Bachelor of Science of Business Administration Degree, GPA 3.4, Expected Graduation Date 2021

The Mississippi Gulf Coast Community College, Jefferson Davis Campus, Associate of Arts Degree (AA), Graduated 2018

WORK EXPERIENCE

Scarlet Pearl Surveillance Operator 10/2017 to present

Reviewing video and completing documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, suspicious activities, theft, and variances.

Knowledge of policies and procedures to Table Games, Casino Cage, Soft Count, Race & Sports, Slots, and Poker.

Maintaining evidence by dubbing and saving video files.

Scarlet Pearl Security Officer 01/2016 – 10/2017

Maintained a safe and secure environment for all patrons, employees and company assets.

Performed tasks assigned (fills, credits, escorts, drops) in expedient and secure manner while ensuring compliance with gaming Regulations

Thoroughly controlled access to restricted areas in a professional and courteous manner. (Age enforcement, back of house access)

Reported all irregular activity immediately (safety hazards, violations, criminal activity, sleepers, and panhandlers).

Customer service (Intoxicated guests, medical calls, etc.)

Hard Rock Houseman/Hotel Porter 03/2015 – 12/2015

Delivered pillows/iron/fridge/blankets to customers in the hotel rooms.

IP Casino Housekeeping (EVS) 11/2014 – 01/2015

Contracted by: StaffPro

Cleaned all slot machines, bathrooms, floors, windows, walls, stairs, bars, entrances, and elevators.

Golden Nugget Casino Houseman/Hotel Porter 01/2014 – 06/2014

Contracted by: StaffPro

Delivered pillows/iron/fridge/blankets to customers in the hotel rooms.

Glass Inc. (Yates construction) Laborer 03/2013 – 12/2013

Cutted, assembled, fitted, and attached metal-framed glass enclosures for showers, bathtubs, and display cases.

Set glass doors into frames, and bolt metal hinges, handles, locks, and other hardware to attach doors to frames and walls.

Grinded and polished glass doors, and smoothed edges when necessary.

Aeropostale Sales Associate 06/2012 – 08/2012

Processed card payments and cash, balance cash registers with receipts, refunds, attach price tags to items

Protected from fraudulent credit cards, shoplifters, etc.

Quoted discounts, prices, as well as return allowances, credit terms, delivery dates and warranties

Assisted in displaying merchandise

Dealt with customer complaints

McDonald Crew Member (grill cook) 12/2011 – 07/2012

Worked and trained employees on the cash register.

Maintained sanitation, health, and safety standards in work areas.

Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Translated between American and foreign nationals

Brazil Cleaners Assistant (Family Business) 7/2006 – 12/2011

Banking-Did payroll

Purchased of supplies- chemicals, brooms, rags, etc.

Competent in included construction site, commercial, and residential cleaning

Scheduled – answered phone and scheduled clients

Maintenance equipment

Pressure washed with 4000 psi pressure washers

Drove company vehicle

References: Available upon request

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