Front Desk Manager

Elise Doland

**** * ********* **, *****, AZ ***** 971-***-**** ******.*****@*****.***

OBJECTIVE: Position utilizing leadership and analytical skills accumulated over the past 12 years.

SUMMARY: Intuitive, thoughtful employee. Recognized for exemplary attention to detail, independence and enthusiasm to work hard. Experienced in following detailed instructions and collaborating with coworkers. Subscribes to philosophy, “Work is the key to success, and hard work can help you accomplish anything.”

EXPERIENCE

Doland Construction, Skagway, AK, June 2020-Present

Bookkeeper

Certified in Quickbooks Desktop Levels 1 & 2.

Carry out primary record keeping functions.

Reconcile all accounts.

Communicate directly with Accountant.

Day & Night Air Conditioning, Heating & Plumbing, Phoenix, AZ, April 2019- Present

Bookkeeper

Provide accounting leadership and support for HVAC company with more than $18M in annual revenue

Run financial reports and reconcile accounts

Played an instrumental role in software transition

Saved company over $10000 in annual card processing fees

Camelback Sports Therapy, Phoenix, AZ, October 2017- April 2019

Supervisory Office Coordinator

Coordinate schedules of eight therapists and their patients to maximize care effectiveness

Facilitate communication between multiple departments within clinic

Manage all incoming calls and subsequent message distribution

Effectively navigate difficult patient requests and tactfully overcome disputes

Pullen Creek RV Park, Skagway, Alaska, May 2016-September 2017

Office Manager

Lead front desk staff in providing outstanding customer service

Organize, confirm, and process all guest check-ins/check-outs, space reservations, requests, changes, and cancellations

Secure payment, maintain daily income totals, and expense reports

Courtyard by Marriott, Beaverton, Oregon, December 2015-May 2016

Front Desk, Night Audit Relief, Bistro Associate

Assist guests with check-ins/check-outs, requests, and cancellations

Print reports and file final paperwork from daily hotel operations

Anticipate service needs of guests and take care of them efficiently

Rich Fellers Stables LLC, Oregon City, Oregon, September 2012-January 2016

Equestrian Groom

Groom, bathe, clip, and maintain competition-ready appearance of all horses in training

Maintain client relations by making sure their horses are taken care of properly

Collaborate with other grooms to make sure all horses are ready to compete at their specified times

Transport horses safely via truck and trailer to various competitions in the U.S. and Canada

Care for injuries as instructed by the veterinarian

Skagway Carriage Company, Skagway, Alaska, May 2010- August 2012

Tour Operator

Present cheerful demeanor to engage prospective customers

Maneuver horse and carriage through downtown traffic while conversing with passengers

Groom, gear up, and attach horse to carriage

Make sure clients are returned to their vessel before scheduled departure time

Dejon Delights, Skagway, Alaska, May 2008-August 2011

Salesperson

Reconcile daily cash flow

Guide customers in choosing the products that best suit their tastes

Clean and restock shelves to create an appealing atmosphere for customers

Retrieve shipments of product from the docks

Certifications

Mastering Quickbooks Desktop, Levels 1 & 2

Mastering Quickbooks Desktop Payroll

Mastering Word and Excel for Quickbooks Desktop

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