Manager Sales

Hendrick C. Tran, PMP

San Diego CA ***** 202-***-**** *************@*****.*** www.linkedin.com/in/hendrick-tran

Project Manager

Passionate self-driven project manager with extensive experience managing medium to enterprise projects ranging from systems migration, eCommerce implementations, to retail systems deployment. Highly skilled in needs assessment, vendor management, leadership, and comfortable influencing at the executive level. Known for being an innovative technology-driven enterprise project manager.

Waterfall Methodology Impact Assessment Software as a Service (SaaS)

Agile Scrum Environment Vendor Management Systems Development Life Cycle (SDLC)

Project Planning Estimating Risk Mitigation

Technical Skills

Microsoft Suite Microsoft Project Visio Confluence Jira Adobe Acrobat Adobe CS5 SharePoint SmartSheets SalesForce Office Timeline Slack

Certifications

PMP Certification- Project Management Institute, January 2017

CSM (Certified Scrum Master) - Scrum Alliance, October 2020

Experience

Lytx, San Diego, CA August 2018- Oct 2020

Business Acceleration Project Manager

Partnered with Executive sponsors and department managers to support business-scaling initiatives to help grow the business from $2.1B to a $3.5b over the course of two years.

SharePoint migration- Migrated company intranet from remote SharePoint to cloud (SharePoint online). Moving our remote infrastructure onto cloud system reduced cost overhead $160k annually and effectively bridging the communication across the org

Upgrades- Developed a sustainable program for the Client Success team to increased customer upgrade subscriptions by 20% which resulted in an increase in revenue of $300k. This included; Scope definition and framework, onboarding plan, sales playbook, system enhancements, and tracking/reporting

Collaboration Tools- Scoped and initiated project to reduce redundant software across all business units and implement software governance policy to reduce software costs

Outreach implementation- Deployed a sales-lead-automation platform (Outreach) to SMB and Enterprise leveraging over 5 teams. This is estimated to increase lead touch-points by over 20% and lead conversion to over 4%

ASC606- Leveraged finance teams & accounting to restate 2017/2018 taxes in compliance with new government 606 ordinance to position the company financial disclosures for public-readiness

Wholefoods Global/Amazon, Austin, TX Contract: September 2017-June 2018

Integrations Project Manager

Monitored and controlled multiple technology teams to deploy software updates across 450 retail locations in the US

Collaborated and managed project deliverables for over 7 impacted teams spanning across 30+ resources ensuring data was properly running through all cross-functional systems.

Built, managed, and maintained relationships with IT teams within other programs and identified key dependencies between different large programs that impacted project delivery timelines.

Partnered with delivery Project Managers, capturing key project milestones and dependencies for each impacted team/integration touch point for that project/release to ensure all project activities aligned with overall program

Phase 5 scoping- Developed and drove project plan with impacted teams as well as supported the facilitation of technical workshops/discussions

Resolved and/or escalated critical issues between Wholefoods internal data warehouses

Hendrick C. Tran, PMP

San Diego CA 92103 202-***-**** www.linkedin.com/in/hendrick-tran

Balfour, Austin, TX Contract: January 2016-September 2017

Business Analyst / Project Manager

Support the roll-out of new CRM (Sugar) to all regional sales teams. Additionally, Managed the implementation of product builds on the eCommerce website to our largest client Walmart

Business Analyst-Gathered requirements- Stakeholder interviews throughout the organization to assess the impact at the right level of detail and scope in order to represent all of stakeholders needs

Business Analyst- Created requirements documentation including user stories, process flows, data modeling, and data flows to minimize overlap in data transfer and storage

Project management- Collaborated and managed 6 teams spanning across 30+ resources (internal/external) teams from planning to delivery of ecommerce visualization product setup for Walmart eCommerce site.

Project Management-Worked with stakeholders at all levels from initiation through execution which developed and configured CRM for the sales teams nationwide

Created user stories for Balfour’s and worked with scrum team to enhance proprietary asset management software (Universal Configurator)

Hewlett Packard Enterprise, Austin, TX Contract: May 2015-December 2015

Separation Project Manager

Managed the North America teams to prepare for the separation Hewlett Packard into two separate entities (HPE and HP Inc)

Collaborated with global stakeholders and partners which prepared for, mitigated, and resolved issues related to HPE/HPI separation.

Team lead for the Americas separation vendor setup processes to ensure invoices and financials were properly routed to the correct entity

Web tested and provided quality assurance support for Hewlett Packard’s government website ensuring functionality was up to specification and complied with companies separation

Provided risk management and test scenarios for global invoicing processes which minimized legal and financial discrepancies during the Enterprise separation

Setup war room for the Americas system accounts admin in preparation of the split between HP inc and HPE which helped align operational resources to prepare for the company split

HCT Construction, Austin, TX December 2013 –April 2015

Project Manager

Job description

Coordinated project logistics, staff, and resources from a variety of internal and external sources, which delivered projects on-time, on-budget.

Collaborated with external stakeholders e.g. city/state, developers, agencies, and other public groups to ensure built-outs were in compliant with federal and state law

Conducted quality review of project operation which ensured consistency with design integrity, contract specifications, and regulatory requirements.

Managed the procurement of materials, equipment, and supplies for ground-up build outs ensuring cost stayed within budget and project plan

Education

Associate of Science, Business Management, Northern Virginia Community College, Annandale, VA

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