Manager Customer Service

Farha Shaheen

** ******** ***, ******, ** ***** Tel: 317-***-**** Email: *******@*******.***

EXPERIENCE:

****-****** ******* *********

SALE REPRASENTATIVE

Customer service

Sell jewelry

Inspect and clean jeweler for customers

Follow up and contact customer and inform them about there repairs

Give customer important info about there jams etc

2000-2013 US AIRWAYS Philadelphia, PA

Customer Service Supervisor

Responsible for customer service for the night shift

Supervise personnel

In charge of customer service and resolving complaints/disputes.

Manage check-ins and flight issues

Manage employees

Manage ticketing, booking, and boarding

Greeting inbound passengers

Worked international departments

Worked in immigration as US Airways supervisor

Manage schedule for employees

Supervised daily briefings and trained new employees

Maintain inventory (lost and found)

Worked overnights

03/1999-09/1999 HERBERGERS DEPT. STORE Aberdeen, SD

Cosmetic Counter Manager

Supervise personnel

In charge of customer service and resolving complaints/disputes

Manage all aspects of cosmetic sales and customer service

Responsible for training employees

Manage sales

Maintain inventory

Manage book keeping

Trained in facials and makeovers

01/1995-03/1999 LSAYRES DEPT STORE Indianapolis, IN

Counter Manager for Cosmetics and Fragrance (Previously sup. In jewelry)

Keeping inventory

Manage employees

Did facials and makeovers

Manage cosmetic sales and product

Responsible for training new employees

Helping customers find correct items

STAYING UPDATED ON NEW ITEMS/EDUCATION

EDUCATION

1974-1985 Aisha Bawanny School (1-10) Karachi, Pakistan

1985-1987 Fatima Jinnah College (11-12) Karachi, Pakistan

1987-1992 Jinnah Medical College (Medical Science) Karachi, Pakistan

Recidency in OBGYN AND PULMONARY DEPT.

LANGUAGES

English, Urdu, Hindi, Sindhi, Punjabi and can read Arabic.

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