Manager Desktop Support
Resume:
GIDEON DICKSON
adhr9b@r.postjobfree.com
Raleigh, NC.
OBJECTIVES: Seeking a position where my work experience and educational background, in addition to good communication and analytical skills, can be best put to use to ensure company profitability and customer/client satisfaction.
TECHNICAL SKILLS:
Operating Systems: Windows 7,8,10,12, UNIX, Linux, HP-aux, AIX
Databases: Oracle Oracle Database10g, Oracle 11g, 12c
Certifications: Oracle11g DBA, OCA
Training: Oracle 11g (SQL, SQL *PLUS, PL/SQL), UNIX
Hardware: Installation and configuration of hard disks. Upgrading Hard Disks, Motherboards etc. Routine Maintenance of laser printers.
EDUCATION
Petroleum Training Institute, Nigeria.
Bachelor’s Degree (Mechanical Engineering and maintenance).
Database Administration (Oracle Database Certification).
Electrical Technical (Certificate).
PROFESSIONAL EXPERIENCE:
The Cardinal North Hill. Raleigh. NC.
August 2017 to present.
Oracle Database Administrator.
Environment: Oracle Database 11g /12c, OEM, Redhat Linux 7, SQL Developer.
Troubleshooting within Oracle database environment in view of Replication.
Installation and maintenance of Oracle databases.
Performance Tuning on Oracle databases with Oracle Enterprise Manager
Alerts and Trouble tickets executions in Oracle data base.
Upgrade of Oracle 12c.
Oracle Real Application Clusters (RAC).
On-call rotation
Responsibilities:
Tracking and reporting database operations such elements as tuning tasks that involved determining which SQL statements run on behalf of a specific batch job, what their execution statistics were, what was occurring in the database when the operation was executing.
Monitoring resource usage with a view to determine SQL execution using excessive CPU, issues an excessive amount of I/O, or takes a long time to complete. With Oracle Database Resource Manager (the Resource Manager), configured thresholds for each consumer group that specify the maximum resource usage for all SQL executions in the group.
Tuning for Response Time in that most of database operation issues are mainly SQL performance issues.
Monitored SQL Executions in Oracle Enterprise Manager Control 11g.
Performed operations using tools such as Import/Export – Data Pump.
RMAN backup and Recovery Operations.
Managed trouble tickets that came in via the Remedy ticketing system, Oracle Grid alerts.
Troubleshooting RMAN Backups.
Performance of Oracle and Operating System performance monitoring and the necessary adjustments.
Xerox. Raleigh, NC.
Sep 2015 to July 2017.
Oracle Production DBA
Environment: Oracle Database 10g, 11g on Red Hat, Linux, Windows.
Responsibilities:
Thorough knowledge of Oracle RDBMS 10g, 11g and 12c environments.
Several years of experience in Oracle Database Administration/support in Oracle RDBMS in Test, development and Production environments.
As an Oracle DBA, provided physical database support in…installing and upgrading oracle 10g and 11g.
Equally, provided physical database support utilizing the tool OEM/Oracle Grid Control in RAC and non-Oracle RAC environments.
About 18 months experience in setting up and maintaining Production Oracle RAC environments.
Experience with setting up and managing ASM instances.
Strong knowledge of Oracle Database Tuning and using AWR/ADDM/ASH.
Knowledge of SQL/SQL*Plus.
Managed trouble tickets that came in via the Remedy ticketing system, Oracle Grid alerts.
Involved in Oracle space management regarding extent, segments, data files, tablespaces...etc.
Oracle space management - resolved Archiving and space destination issues.
Troubleshooting within Oracle environment in view of Replication.
Installation and maintenance of software.
Update computer database information.
Performance Tuning on Oracle databases.
Alerts and Trouble tickets executions in Oracle database
Upgrade of Oracle 12c.
Set database parameters or specifications. Managing schema objects, such as tables, indexes and view.
RMAN backup and Recovery Operations. Performed operations using tools such as Import/Export – Data Pump.
Utilize Oracle support to troubleshoot and solve critical database issues. Troubleshoot and resolved user connectivity and account lockout issues.
Setting up and maintaining production Oracle RAC environments. Implement security measures for computer or information systems.
Created roles and users and managed their privileges. Maintained and updated the database schema as requested by the Lead Oracle DBA.
Configured Oracle Enterprise Manager. Performing ongoing database maintenance, patching and upgrade.
Killed sessions in RAC, single instance using Pid, SID, Serial#.
Monitoring blocking sessions, hang sessions using Oracle Database 11g Grid Control, monitored jobs, user administration.
Alerts and Trouble tickets executions in Oracle database.
Participated in a rotating on-call schedule with DBA team.
McKing Consulting and Technology Services, Inc. – Snellville, GA.
June 2014 – August 2015.
Customer Support/Technical Support.
Responsibilities:
Customer service and Technical support, including taking of calls, data entry in Support system and
management of order fulfillment.
Installation, configuration, tuning and support of hardware and software configurations within a Microsoft Windows environment.
Effectively monitor all support queues for quick response.
Analyze all problems sent.
Liaise with customer throughout the life of the call or problem resolution process
Ensure the whole problem has been captured/ Resolve problems personally whenever possible
Improves issues where normal processes are failing to deliver timely solutions
Ensure solution is comprehensive and effective before closing call.
Promote Application and Desktop Support Services.
Work proactively with designated customers to ensure awareness of support service availability and capabilities.
Develop and maintain deep awareness of applications relevant to the designated customer.
Develop and maintain a sound knowledge of the business processes operating in the designated customer domain.
Pacific systems Inc, Stockbridge, GA.
September 2012 to May 2014.
Oracle Database Administrator
Environment: Oracle 10g,11, Red Hat Linux.
Responsibilities:
Work as a DBA to support short-term and long-term projects related to database technologies. Provide support for production and non-production databases.
Worked with onshore and offshore resources.
Provided DBA services to support steady state day to day work
Performed application and database performance tuning.
Developed procedures and scripts for continuous improvement, repeatable processes and maintenance activities related to databases.
Ensured consistency and completeness across system changes.
Researched technical problems and assisted in identifying solutions.
Interacted with app teams and client personnel on technical issues.
Coordinated database level changes with data center, tech team, applications team and management.
Provided support in SQL tuning, backup and recovery support, installation of Oracle software and configuration, applied patches, Unix shell scripting, partitioning of tables and indexes, partition maintenance, archiving of data, capacity planning, complex security architectures and utilizing basic Unix administration skills.
General Acquired Skills.
Excellent oral and written communication skills.
Strong analytical and problem solving skills; excellent trouble shooting skills.
Attention to detail and quality.
Customer focused; capability to accurately convey information to customers.
Ability to analyze customer needs and recommend appropriate solutions.
Professional demeanor.
Self-directed; work well within a team environment.
Ability to work collaboratively within a cross-functional environment.
Ability to learn new technical concepts quickly.
Ability to prioritize and manage multiple projects.
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