Industrial and Systems Engineering

Christopher Ducusin

*.***********@*****.*** 408-***-**** 1633 Sundown ln San Jose, CA 95127 Linkedin Technical Skills

● Supply Chain

● Forecasting

● Lean Management

● Six Sigma

● Decision Analysis

● CAD/CAM

● PTC Creo

● Linear Programming

● Social Media

● SPC

● Data Entry

● Solid Works

● DOE

● Bills of Materials

● Process Flow Charts

● Content Moderation

● Queuing Systems

● Video Policy

experience

Professional Experience

Vaco LLC, Policy Enforcement Associate/Content Moderator, Rodan + Fields 5/2018-7/2020, San Ramon, CA

● Maintained a high level of familiarity with R+F policy verticals which includes compliance guidelines

● Responsible for reviewing, analyzing, and applying R+F policies, compliance guidelines, and other standards to escalated content within Social Media

● Identify global and local trends and monitor major violators in the online community

● Responded to additional requests and projects

● Collaborating with other team members to drive impactful improvements in the team's processes and tools.

● Created a queue system to review various Social Media content

Helped document an SOP for new Social Media Workflow

● Evaluated and worked with multi tool CRM’s (Integrishield, Salesforce, Metro Monitor, Sprinklr) to determine cost effective and quality

Was able to save the compliance team over $10,000 a month by replacing Fieldwatch

● Provided and reported detailed written documents to the supervisor

● Contributed inputting policies and procedures to the Video Policy for the compliance team

Kaiser Permanente, Industrial Engineering Intern,2/2017-12/2017, Santa Clara, CA

● Integrated various designs of experiments to produce a standard solution to decrease the rise of C-difficile

● Utilized different techniques to distinguish the root cause of slow turn over rates of patients

Developed a step by step flow chart designed for nurses etiquette, transportation of patients, and UV light usability

Designed a cycle time for usage of UV light for each C-difficile room Christopher Ducusin

*.***********@*****.*** 408-***-**** 1633 Sundown ln San Jose, CA 95127 Linkedin

● Optimized processes within inventory of storage units throughout the hospital in order to replenish supplies and help nurses stay organized

Designed a root cause analysis for a storage unit’s efficiency

Provided a service blueprint to analyze core issues

● Gave a presentation and a detailed report about our results and solutions to the lead engineers of Infection and Prevention

● Was able to increase usability rate of the UV light by 90% and decrease the infection rate of C-difficile by 50%

Aniki’s Sushi, Food Server,6/2015-5/2018, Fremont, CA

● Provided quality professional service in order to meet customer needs

● Informed customers about different promotions and opportunities in order to produce sales

● Being able to work in a fast pace environment

● Ability to work in a team

General Skills

● Critical thinking

● Leadership

● Detailed Oriented

● Research

● Communication

● Organization

● Teamwork

● Interpersonal skills

● Time Management skills

● Problem-solving

● Open-Mindness

● Microsoft Office

● Google Sheets, Docs,

Slides

● Willing to learn

● Computer skills

● Customer service

Education & Major Projects

BS Industrial and Systems Engineering

San Jose State University, San Jose CA

Senior Industrial Engineering Design, SJSU ISE 195 I and II Hands on experience while working in a team with the engineers of Infection Prevention at Kaiser Permanente to analyze and improve the processes of moving patients who are affected by c-difficile

Computer Engineering Project, Breathalyzer, CMPE 30 Responsible for displaying test results on an LCD screen for a breathalyzer device by using C-Programming

References: Available upon request

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