DAWN ROBERTS

** ******** ***** ********, *** Jersey 08205 : 609-***-****

Email - adhr7j@r.postjobfree.com

Experienced and driven Manager with excellent leadership skills. My direct efforts expanded the

company’s active customer base by more than 25%. Recognized in General Management (P&L) with

over 20 years’ experience.

EXPERIENCE

JANUARY 28, 1998 — MAY 10, 2018

GENERAL MANAGER, KFC/TACO BELL

Obtain profit contributions by managing staff, establishing, accomplishing, and maintaining

business objectives.

-Increase management effectiveness by recruiting, selecting, orienting, training, coaching, and

using corrective action.

-accomplished subsidiary objectives by establishing plans, budgets, and results measurements;

allocating resources, reviewing progress; making mid-course corrections.

-Maintained professional and technical knowledge by attending educational workshops;

reviewing professional publications; establishing personal networks; benchmarking

state-of-the-art practices; participating in professional societies.

Coordinates efforts by establishing procurement, production, marketing, field, and technical

services policies and practices, coordinating actions with corporate staff. Contributes to team

effort by accomplishing related results as needed.

SEPTEMBER 1986 ~ JUNE 1992

ACCEPTANCE TEST TECHNICIAN, PRUDENTIAL

The primary duty was to ensure that all products perform to their proposed functions in a

satisfactory manner. These task included calibrating, improving and performing maintenance on

investments, securities, and annuity computer programs.

-1986-1987- Self-motivated to learn and master a very sensitive investment product that was

having technical problems. My self-determination and strong math skills aided with me

mastering and resolving all issues.

-1987-Promoted to Supervisor in the Acceptance Test Area where took on the role to be

responsible for supervising a team of test engineers and managing customer support items

opened, but also remaining hands-on.

- Trained, supervised, and appraised the test team. Enforced company policies.

- Performed high level analysis of hardware and software issues found during testing and

perform the necessary checks to ensure that issues are being worked to resolution.

EDUCATION

3 SEPTEMBER 1984- MAY 1986

3 CHEYNEY UNIVERSITY, COMPUTER SCIENCE AND MATHEMATICS

Completed 72 credits towards a Bachelor’s degree in Computer Science and mathematics.

Honors and Awards: Deans List four semesters

SKILLS

e Leadership e Adaptability

© Self-motivation ® Time Management

© Decision Making

Knowing that my resume cannot convey all that have to offer, would greatly appreciate the

opportunity to meet with you to further discuss my qualifications. Thank you for your time and

consideration.

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