Hannah Eilers, CSM

adhr6u@r.postjobfree.com

209-***-****

Portfolio Links:

www.hannaheilers.com

www.linkedin.com/in/hmeilers

Experience & Contributions

Blizzard Entertainment - Product Management Intern JUNE 2020 - AUGUST 2020

● Collaborated with internal stakeholders to design and iterate formats meeting key game site objectives. Facilitated seasonal event page deployment on Overwatch game site for summer 2020 event page which showed >40% “Buy Lootbox” CTR, >30% decrease in page bounce rate, and

>10% increase in overall page views over 2019.

● Designed & built a new team data document using Confluence and Jira in response to team need for a better data solution with more robust organization. Result was a user-friendly, integrated document with search functionality, actionable item tracking and help documentation. Cal Lab Solutions - Technical Sales & Marketing Manager AUGUST 2017 - FEBRUARY 2020

● Designed and wrote company flagship software user guide, hands-on training course materials, and a brief video tutorial series, improving product usability and user experience and dramatically reducing inflow of customer troubleshooting emails and phone calls to engineering.

● Increased company and brand awareness by building social media presence, establishing branding, organizing company social events, focusing company website/blog, and maintaining a quarterly promotional mailing list. This resulted in attracting pre qualified traffic, company site traffic increases, and company conference events growing by more than 30% each year.

● Created and implemented quote tracking and customer follow-up systems, after identifying consistent company sales cycle drop off points. This resulted in an annual company sales increase by over 50% in 2018 compared to 2017.

Eilers Technical Services - Freelance Technical Writer MARCH 2017 - PRESENT

● For freelance writing I have tackled fiction, informational blog posts, technical articles, promotional web content, how-to manuals, and all kinds of other fun projects for individual clients and companies including Grovio, CreationCrate, Kief Labs and others. Education & Coursework

Palomar College - AS, Computer Programming

Coursework: Intro to Python, Program Planning & Design in C, OOP with Java, Introduction to SQL, Android Dev (Java, layouts in XML), Web Dev HTML/CSS (& basic JavaScript), Intro to Linux Humboldt State University - BS, Biology 2015

Personal Projects & Certifications

● Certified Scrum Master, ScrumAlliance September 2020

● Established a personal portfolio WordPress website to showcase my journey from biotech into computer software.

● Computer programming certification through Palomar College in progress, programming since 2018 (see coursework under education).