Matthew Palladino

978-***-****

SUMMARY

Conscientious and capable Senior Developer with over 24 years experience in mainframe computer systems for Fortune 500 companies. Proven technical skills with excellent analytical and troubleshooting ability. Familiar with a wide range of mainframe products, including extensive experience with Computer Associate’s Endevor change management tool. Demonstrated ability to interact with people on many levels in a fast-paced work environment with constantly changing priorities. Scrum Master with 3 years experience with SaFE Agile. Responsible for managing the exchange of information in an Agile Development team. Facilitate daily stand-ups to identify any obstacles in the teams progress to deliver software changes to production.

TECHNICAL EXPERTISE

Programming: OS/VS COBOL, COBOL II, JCL, REXX, SQL, JCL/PROC, SQL, SPUFI,

REXX

Database: DB2, IMS

Database Tools: QMF, SPUFI, Microsoft Access

Platforms: TSO/ISPF, MVS, Windows

Scheduling/Version Control: CA7/CA11

Desktop applications: MS Office,RapidSQL, Ipswitch

Configuration Management: Endevor

Methodologies: Agile, SDLC

Utilities/Tools: File-Aid, SYNCSORT, INSYNC, ACF2, RACF, Microsoft Office, File

Transfer Protocol (FTP/SFTP), HP Quality Center (HP ALM), Rally, Jira

PROFESSIONAL EXPERIENCE

AIG, Bedford, NH 2013 - Present

Senior Programmer Analyst (2015 – Present)

Designed and enhanced the customer account process for AIG’s main account database system - Account Database (ADB). Maintained and enhanced the commerical and consumer account, credit risk and worker’s compensation information provided by Duns and Bradstreet for domestic and international clients.

●Initiate a monthly process which sends and receives client, credit risk and worker’s compensation data from Duns and Bradstreet used to maintain AIG’s major databases. Collaborate with D&B Senior Customer Consultant to address data structure, transfer procedures, and interface issues.

●Developed major releases for 2-3 products with continual modifications; resulting in 90% of all releases delivered on schedule. Creating test cases and release documentation for Quality Assurance testing, responded to trouble tickets based on results.

●Worked closely with business units to receive requirements for projects and to address any issues with the daily, weekly or monthly processes.

●Packaged all mainframe elements for releases in Endevor and requested approvals of the packages from production services and application management. Verified that all mainframe elements were successfully received by Endevor resulting in 90% of all releases being delivered on schedule.

●Perform IT and QA Testing to prepare programs/jobs/procedures to be moved to production. Document all test cases and results on Rally..

●Served as Scrum Master, leading daily Scrum meetings with team members, created stories and tasks and participated in iteration planning.

Scrum Master (2018 – Present)

●Work closely with the business owner and team to plan iterations and sprints to keep the develop team moving forward.

●Maintain the backlog to ensure the projects in queue are clear and concise with complete acceptance criteria.

●Lead daily 15 minute stand up meetings to identify any impediments to the team progress.

●Provide team with direction to develop team to follow Agile principles

MODIS Information Technology and Services, Burlington, MA

Contract Application Programmer (2013 – 2015)

Designed and enhanced broker process for AIG’s main account database system – Account Database (ADB). Maintained client policy and broker information provided by Duns and Bradstreet for domestic and international clients.

●Enhanced daily processes which receive broker data from business units, both domestic and international, used to maintain AIG’s major databases.

●Developed major releases for 1-2 products monthly with continual modifications; resulting in 90% of all releases delivered on schedule. Creating test cases and release documentation for Quality Assurance testing, responded to trouble tickets based on results.

●Packaged new and updated JCL, PROC, tables and programs in Endevor.

●Created jobs to interface with other applications in transmitting data via FTP directly to partner’s

servers.

●Supported ADB team as Quality Assurance tester for 20 major enhancements; issue trouble tickets based on the results of the testing.

●Upgraded 9 programs and Quality Tested another 7 programs to accommodate the newest release of DB2 (version 10); resulting in the avoiding of potential application downtime.

VERIZON COMMUNICATIONS, Boston, MA 1987 – 2013

Systems Engineer (2008-2013)

Designed and enhanced service order generator processes for 2 regional systems i.e. Access Service Order Process (ASOP) and Translation User Format (TUF). Generated orders were distributed to the provisioning and billing systems for CA, FL, MD, NJ, PA, VA, WV and TX.

●Collaborated with 5 product managers; reviewed and prioritized business requirements to enhance application functionality.

●Developed major releases for 2-3 products quarterly with continual modifications; resulting in 90% of all releases delivered on schedule.

●Adhered to mandatory industry standard modifications; implemented 2 major upgrades annually. Maintained the Ordering and Billing Forum (OBF) System Compliance for an Access Billing system.

●Investigated ~ 50 trouble tickets to determine if code modifications necessary or service centers needed additional training on methods and procedure techniques. Maintained the monthly Flow Through (FT) rate for Access Service Requests.

●Packaged new and updated JCL, PROC, tables and programs in Endevor; shipped package via NDM to Data Center to move to secure libraries for execution.

●Supported User Testing Team of 20 testers providing production-like test data for end-to-end testing; responded to trouble tickets based on results.

●Created jobs to interface with other applications in transmitting data via FTP, SFTP and NDM directly to partner applications or to server farms.

Sr. Systems Analyst (1990 – 2008)

Analyzed, designed and enhanced programs for the New York and New England long distance subscription system i.e. Exchange Equal Access (XEA) and its predecessors NYNEX Subscription System (NSS) and Presubscription Ballot and Allocation System (PBAS).

●Led a team of 5 contractors and 2 employees to design and enhance the processing of customer orders for long distance carriers. Maintained customer records; prepared outgoing industry standard records (Carrier Access Record Exchange) to the long distance companies.

●Provided 24x7 on-call support for 12 mainframe programs. A technical mentor to contract team members. Considered the Service Order ‘go to’ person.

●Served as lead designer and programmer for the service order process. Maintained application’s DB2 Customer Databases; provided industry standard notification of service order activity to the Interlata Exchange Carriers (ILEC). Managed workload and acted as technical SME for a team of 2-3 employees and contractors to develop processes. Coded, tested and delivered 7 programs on time.

●Analyzed fallout; implemented code changes to increase order throughput from 65% to 90%.

●Packaged new and updated JCL, PROC, tables and programs in Endevor; shipped package via NDM to Data Center to move to secure libraries for execution.

●Created production-like test data in compliance with the client’s criteria for 6 annual releases. Organized end-to-end testing; responded to trouble tickets based on results.

●Analyzed PL/1 programs for a migration project to COBOL/DB2

EDUCATION

BA, Computer Mathematics, Franklin Pierce University, Rindge, New Hampshire

TRAINING

SaFe Agile Certificate (2019)

Programmer Basic Training

Selected Technical Training:

●COBOL Programming

●DB2/SQL Programming

●Endevor

●MVS

●Agile

●ISPF/TSO CLIST

●Lotus Notes Basic Application Development Programming

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