Engineer Software

Steven Chavez

209-***-****

************@*****.***

SENIOR SOFTWARE SUPPORT ENGINEER

Professional with over 20 years of experience in solving both applications software and operating system issues. Excellent record of locating, defining and recommending solutions for application software issues providing quality software to customers.

PROFESSIONAL SKILLS

Programming Languages

Proficient

C, C#, Visual Basic, Unidata Basic

Familiar

C++, Java, XML, HTML, SQL

Operating Systems

Unix, HPUX, IBM, AIX, Windows

Databases

UNIDATA, ACCESS, MSSQL, POSTGRES, MYSQL

EXPERIENCE

Finastra, Pleasanton, CA 1995-2020

Senior Software Support Engineer

Started with Supporting ATM Software that had to be adjusted or re-written uniquely for each customer institution to handle unique features of each processing vendor.

Participated in team to write a standard version of the custom code with extensions to process unique properties for over 20 different transaction processing vendors

Reviewed design documents during application design project team meetings recommending changes to allow applications to be easier to support.

Implemented document standards for communication software issues from Level 1 Customer service to Support software engineers and finally to product development for programming correction

Created Database of Core server host triggers called by PC client applications to allow for more efficient research for client server applications debugging

Provided on-call 24/7 support, every three weeks, to handle after hour customer emergencies.

Resolved Home Banking issues by reviewing text log files, XML and HTML log files.

Subject Matter Expert for Account Over Drafting processing, Deposit holds, Debit Card/Credit Card transaction processing, Plastic Debit/Credit card ordering and Instant issue card operations.

EDUCATION AND PROFESSIONAL DEVELOPMENT

San Jose State University Computer Science – Mathematics

Visual Studio 2010 Application development with C#

Introduction to Agile Application Design

Introduction to JAVA programming

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