G E N E V A C A B R E R A

C E R T I F I E D A C C O U N T I N G T E C H N I C I A N

P R E M I U M C U S T O M E R S E R V I C E P R O V I D E R

( I N T E R N A T I O N A L F L I G H T A T T E N D A N T )

# 4 9 M a n g g a h a n S t . S a n

C a r l o s, Mexico, P ampanga

+63-966*******

(045-*******

adhr5b@r.postjobfree.com https://www.linkedin.com/in/g eneva-cabrera-80871714a/

A B O U T M E

S K I L L S

E X P E R I E N C E

Having a wide range of experiences related E D U C A T I O N to finance domain & customer service,

adaptable in any industries by providing 5-

star qualifications. Autonomous and able to

work efficiently either individually or as part

of a team with minimum supervision. Has

the ability to pay great attention to details

and follow every given instruction. Performs

duty with high level of enthusiasm and

flexibility. Can function well under pressure

through solid time management skills and

multi-tasking abilities. Great leadership and

communication skills in both English and

Filipino. Able to work effectively for long

hours. Looking forward to land a position

commensurate with my qualifications at a

dynamic and prestigious company.

Account Management

Strong work ethic

Client Acquisition

Client Retention

Problem-Solving

Public Relations

Exceptional Communicator

Reports and Documentation

MS Office Expert

Time Management

Superb Interpersonal Skills

Exceptional Customer Service

Quick Learner

Reliable

Team player

Shift Assignment Accountability

2009 - 2013

2005 - 2009

1999 - 2005

2017 - 2020

2014 - 2017

Bachelor of Science in Accounting Technology

Graduate of Secondary Education

Graduate of Primary Education

International Business Class Flight Attendant

Account Management Officer

Holy Angel University

Dean’s Lister

Saint Joseph’s Academy

Valedictorian

Mexico, Elementary School

Second Honorable Mention

Qatar Airways

San Miguel Yamamura Packaging Corporation (SMYPC)

● Experienced 5-star Business Class (VIP) and Premium Cabin Services provider. Assigned as the Supervisor of economy crew in any flight on single aisle fleet.

● Attend all customer requirements as per company

standards and ensures safety and comfort of all

passengers in line with company rules and regulations.

● Ensure compliance to company standards and maintain high level of personal decorum and professional conduct.

● Manage all communication top management and

company staff regarding flight safety schedules and activities to ensure safety standards in all flights.

● Maintain and gather knowledge on emergency operations such as aircraft evacuation, administering first aid to ill or incapacitated customers and manage unusual

incidents. Analyze and resolve safety issues during emergency situations and demanding situations.

● Conduct post flight duties-Lost & Found Report and handover to ground staff.

● Build relationships with clients to maintain their account and continue to sell renewals or additional products or services.

● Preparing Financial Reports and Account Reconciliation Report submitted to the President of SMYPC twice a week.

● Prepare Accounts Receivables & Tax Certificate Report, Receivable Aging Status Report, Prepares Top Accounts Status Report, Update SOA and send to counterparts. L A N G U A G E S

English

Filipino

2013 - 2014 Finance Analyst Assistant

● Receives invoices and reviews details (e.g. Prices, Qty, PO reference) of the invoices, delivery receipts and other attached documents and informs concerned

plants of any discrepancy.

● Analyze the customers' paying habit to facilitate and preparation of collection forecasts that will serve as a guide by Cash Management Team in their daily funds positioning.

● Do regular follow-ups to ensure customer satisfaction, make referrals for maintenance when necessary.

San Miguel Corporation- Stock Transfer Services Corporation LICENSES & CERTIFICATES

● Responsible for dealing with retail shareholders concerns, and as a liaison for board/shareholder

communications.

● Actively reaching out to shareholders, providing customer service assistance to know their queries on the status of their stocks and investments

COLLEGE (Holy Angel University)

• Dean’s List Honoree Semester & Year

1. DEAN’S LISTER (1st Semester, June-Oct.,2009)

2. DEAN'S LISTER (2nd Semester, Nov.-March,2010)

3. DEAN'S LISTER (1st Semester, June-Oct.,2010)

4. DEAN'S LISTER (2nd Semester, Nov.-March,2011

• SCHOLARSHIPS

1. Juan D. Nepomuceno (JDN) Scholarship

2. Commission on Higher Education

State Scholarship

• Member of Junior Philippine Institute

of Accountants

SECONDARY (Saint Joseph Academy)

• Valedictorian/ Rank 1 of the Batch 2008-2009

• Special Awards

(Best in All Academic Subjects)

• Presidential Award

(President of the Republic of Philippines)

• Quiz Bee Champion

(Single & Group (Head/ Leader) Category))

• Member of School’s Official Dance Troupe &

Choir

PRIMARY (MEXICO ELEM. SCHOOL)

• Second Honorable Mention

• More than 15 Special Awards Received

• Member of School’s Official Dance Troupe &

Choir

2012 - 2013

QATAR AIRWAYS

Valedictorian/Rank 1

– Cabin Crew Excellence

Ab Initio Training

– VIP/BUSINESS/FIRST CLASS

Cabin Crew Training

Best in Public Announcement

Best in 5-Star Service

15+ Compliment Letters/Recognitions

from Customers &/Airline Mgmt.

Trained Aircraft Fleet:

- Airbus 319, 320, 321, 330-200/300,

340-600, 350-900/1000

- Boeing 777-200/777(HD),

Boeing 787 Dreamliner

Certified Accounting Technician (Certified Bookkeeper) Issuing authority: National Institute of Accounting Technician Issued date: Jun 2013

Credential ID 20144314

Premium Business Class Inflight Cabin Services Provider Trained in Inflight Safety, First Aid & CPR

Issuing Authority: Qatar Airways

Issued date: Apr 2017

Credential ID: SN88927/Issued Certificate

Effective Business Writing-Formal Training

Issuing authority: San Miguel Corporation

Issued date: Dec 2015

Credential Identifier: Issued Certificate

Government Civil Service Passer- Professional Level Issuing authority: Civil Service Commission

Issued Date: May 2013

Credential Identifier: Issued Certificate

Personality Development and Public Relations Program Issuing Authority: Holy Angel University

Issued date: Mar 2013

Credential Identifier: Issued Certificate

SAP Business One

Issuing Authority: Holy Angel University

Issued date: Mar 2011

Credential Identifier: Issued Certificate

Customer Relationship Officer

● Handle transactions and answer customer queries.

● Decipher customer needs and offer the best

solution based on proper company policies.

● Effectively communicate ideas, suggestions and

answers.

● Offer upgraded and new banking services or products. Rizal Commercial Banking Corporation

Contact this candidate