Customer Service Support

Christopher T. Slater II

**** ******* **** **. ********** G.A 30078

Cell: 585-***-****

******.********@*****.***

Education

CompTIA Network + Certified November 2020

Cisco CCNA (In progress)

James Monroe High School September 2004-June 2009

Objective: To obtain a position that will allow me to use my strong analytical skills, educational background, and ability to work well with people to acquire a challenging career that will allow me to offer proven and developing skills within the company.

Experience:

Kaiser Permanente October 2017-Present

Duluth, GA

Customer Service Rep.

Be available to handle member inquiries.

Maintain awareness of the way performance and actions affect members and KP's financial stewardship.

Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.

Be open and receptive to feedback, and change behavior to improve performance

Delta Dental February 2015-October 2017

Alpharetta, GA

Customer Service Rep. Level II

Provide customer service to dental offices

Provide benefit information

Customer support to members in 9 states

Provide claims information

Concentrix/CCI (Apple contract) July 2013-February 2015

Norcross, GA

Technical Support Advisor

Provide customers with technical support for iOS & Mac devices.

Provide excellent customer service as well as troubleshooting

Quickly and effectively solve customer challenges

Customer support for 50 states.

Contact this candidate