Front Desk Service

Education

The Institute of Culinary Education New York, NY

Hotel Management Certification Program 2014-2015

Professional Experiences

Halstead management Manhattan, NY Doorman/ Concierge Summer 2019- November 2019 Summer Relief

Announce and escort visitors, delivery persons, and contractors.

Sign for packages and special deliveries and record in logbook.

Distribute mail, newspapers, and important building announcement memos.

Schedule and record exterminator visits.

Assure main lobby is always supervised and that main and auxiliary entrances to building are secured and supervised whenever access is provided.

Akam Living Services Manhattan, NY Doorman/ Concierge 03/2017- 06/2019

Duties Included opening the door for residents and guests as they arrive.

Having a warm and friendly smile as residents and guest arrive to the property.

Receiving packages and properly labeling and storing items in our computer system.

Directing different vendors to the correct location while visiting the property.

Assisting with locating cabs for guest.

Giving residents a positive charge to begin the day’s activities.

Crowne Plaza JFK South Ozone Park, NY Bellman/Concierge 08/2015-03/2017

Conducting the Bell service activities such as luggage service upon guest’s arrival and departure, luggage storage, message service fax delivery, parcel and mail hand-over, information service and other related tasks.

Booking Taxi cabs and Special events for our leisure guest.

Assisting in issuing driving direction for all of New York City.

Arrange Shuttle pick up at the airport for our guest.

Execute guest room request and delegating request to the housekeeping department.

Best Western Brooklyn, NY Night Auditor/ Front Desk 01/2015-06/2015

Produced daily reports that helped the company increase profit and reduce costs

Managed and maintained hotel during the overnight shift

Used various computer applications to launch and complete the auditing process

Made reservations over the phone and in person and ensured all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies

Skills

Opera

Buildinglink System

Yardie System

Keytrack System

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