Jackie S. Lauder

adhr00@r.postjobfree.com

630-***-****

Certification

SHRM Essentials of HR Management, 2017

Society of Human Resource Management certification of Essentials of HR Management

● Learned common practices to reduce costs, avoid potential lawsuits, & apply my critical thinking skills to the challenges that arise in Human Resources.

Professional Experience:

International & Outside Sales Assistant, DM Merchandising, Elmhurst IL March 2018 - April 2020

● Write correspondence to help sell and market items to international, catalog clients, and outside sales representatives.

● Receive, confirm, and check inventory levels for all incoming purchase orders to make sure we can fill orders.

● Work as a liaison with other internal departments to meet the growing demands of retail customers.

● Create customized sales Powerpoint presentations for customers.

● Label and send production samples to customer’s quality control departments.

● Managed day to day client relationships, and any inquiries that arise with both customers and sales representatives.

● Track and update sales history for all customers & follow up with new suggestions as needed.

● Complete all data and item information forms clearing items to be legally able to sell.

● Assist with creating sales support standard operating protocol for efficiency in the workplace.

● Prepare and assist the sales team for meetings with large retail customers.

● Complete all forms customers require for shipping, new item set ups, and merchandising purposes.

● Manage the life cycles of promotional projects and trade shows. Office Assistant, Citizens Utility Board, Chicago IL Dec 2017 - March 2018

● Assess consumers needs, and advise them how to best solve their utility issues over phone calls in sessions.

● Provide correct information of Illinois State regulations on utilities & consumers’ responsibility.

● Transcribe and respond to all written correspondence.

● Cover receptionist duties during afternoons; answer phone calls and transfer to the correct staffer, assist any consumer walk-ins, organize daily mail for the office.

● Review company policies for the Human Resources Department, and make applicable amendments to keep the organization in compliance with state regulations.

● Assist with projects that the directors are currently working on; yearly money saved report, media outreach, & identifying great PR consumers.

● Collect and report on all staffers’ monthly time cards and summaries. Wedding Coordinator, Orion Photo Group, Chicago IL Aug 2015 – Feb 2017

● Exercised project management skills with clients; initiation, planning, execution, performance control, and closing

● Up selling client’s on various products; extra time, albums, photo edits, & etc.

● Managed client expectations, scheduling needs, communications, and take aways throughout the event’s planning horizon.

● Built immediate trusting relationships with clients.

● Assessed client needs and desires to tailor photography session locations, posses, and styles to the unique couples tastes and preferences.

● Assisted with contractual updates as changes occur to deliverable products and services.

● Relieved technical barriers for clients, their family, and their friends to ensure access to their personalized portal.

● Tracked customer reviews of Orion’s brands on Yelp, Trust Pilot, and The Knot. Ad Sales Coordinator and Office Manager, SiriusXM Satellite Radio, Chicago IL Jan 2014 – Jan 2015

● Implemented and executed multifaceted marketing campaign in order to drive subscriber growth.

● Maintained client relationships by providing customer support and responding to sales inquiries.

● Researched prospective clients and ad opportunities to drive revenue.

● Maintained sales records to ensure accuracy and transparency for the leadership team.

● Proofread and provided appropriate editing of customer correspondences prior to distribution.

● Submitted departmental invoices, accruals, and purchase orders. National Sales Coordinator, Katz Media Group, Chicago IL Sep 2010 – Jan 2014

● Executed weekly advertisement spot purchases for various clients ranging from mid-sized to Fortune-100.

● Ensured quality and copy accuracy for advertisements.

● Performed and delivered monthly compliance reporting for the Director of Sales on a weekly and monthly basis.

● Created ad-hoc reporting including, but not limited to, payment reconciliation of monthly agency invoice claims. University

University of Iowa, Iowa City, Iowa Archaeology Lab Technician Delta Gamma Sorority Bachelor of Arts in Anthropology 2010 Spring 2010 Rush Committee Technical Proficiency

-SalesForce, Microsoft Office, Google Suite, Counterpoint, Zenfolio, MediaSilo, Macola, Synergy, BarTender, Apprise, Slack, Box Community P.E.O.

● Provide strategic guidance at round table meetings to maximize inter-chapter communication efficacy.

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