EUGENE DEHOSTOS

**** *. *** ****** **** Palm Beach FL.33411 561-***-**** adhqzm@r.postjobfree.com

PROFESIONAL SUMMARY

Motivated I.T specialist with over 26 years' experience and multiple certifications in the I.T industry. Qualifications include installations, configuration and maintenance of various operating systems and software's such as Windows Server 2019 Datacenter 2016,2012,2008 R2/2003 R2, Windows 10,8,7, Linux, Microsoft Office 2003-to Current Suite, Office365, M365, Apple Products, ConnectWise, Automate, WatchGuard Firewall and configuration for PCI DSS Merchant transactions, SonicWall, Office365,Wazuh real Time Monitoring, Strategy Overview, SentinelOne, PCI Compliance & Data Security Standard verifications, Nimsoft, Azure Information Protection, AIP, MIP, Rapid-fire Network Detective, Remediation and IT Auditing for Municipal Organizations. IT Litigation hold implementation.

Experience in: Office365 Enterprise Management, Citrix, Go to Assist, LMI, ConnectWise Automate, Screen-Connect, VEEAM, TeamViewer and RDP/VPN and Enterprise Server Support. Experience also in diagnosing and troubleshooting issues with hardware, software and networks, Mitel telecom systems and peripheral device. Experience in installing and configuring Active Directory Service, FSMO Roles, DHCP, DNS, Group Policies, and Domain Controllers. Anti-Virus, Spyware and Malware detection and removal with various tools such as Webroot, Kaspersky, Wazuh, Symantec, AVG, Malwarebytes and Microsoft security essentials. Entry level WatchGuard, SonicWALL support, Veeam Data Recovery, Imaging and Deployment using tools such as Script logic, Norton Ghost, Acronis, Symantec, Dell Migration Tools. Hard drive encryption using tools such as Bit locker and McAfee endpoint.

EDUCATION AND TRAINING

08/13 - 08/22 NT SCHOOL, FT LAUDERDALE FL. MCSE 1-WEEK BOOT CAMP

Earned MCSE Certification in Windows Server 2003.Exchange Server 2010, Windows Server 2008, SQL Server 2008,

1/91 -6/92 UNIVERSITY OF WASHINGTON - TACOMA, WA.

Earned Bachelor’s Degree in Computer Science / Information Technology

7/88 - 12/90 PIERCE COLLEGE- TACOMA, WA.

Studies include speech, negotiations, retail, and marketing, Computer electronics.

PROFESSIONAL EXPERIENCE

TRUE DIGITAL SECURITY West Palm Beach, FL 10/12 to Present

Technical Account Manager/vCIO

Responsibilities include Network Implementation and On-boarding of multiple clients, utilizing ConnectWise as a ticketing system, and ConnectWise Automate as Network monitoring tool. Providing Strategy Overviews and performing vCIO duties for over 90 clients with total reoccurring monthly of over 500 thousand dollars RMM. Managing Onsite engineers as well as on call staff for ongoing projects.

This would include site surveys/Audits of Municipal courts, Townships, Water Districts, Delivering Audit findings and providing quotes for remediation items, Hardware installations and Project management and quoting. Client Liaison and Project Engineer, troubleshooting proprietary applications, configuring monitoring on Cisco Devices, setting up SNMP Traps, Monitoring Controllers and Access points, utilizing Meraki, Cisco or Aerohive. Monitoring active directory, group policies, Exchange / Office365, migrating platforms, administration of network sharing and NTFS file permissions, Remote configuring and monitoring of routers / switches and Cisco, WatchGuard, SonicWALL VPN connections to our clients remote sites, Automate Probe installation, Server Monitoring, Nimsoft Dashboard creation, Automate report creating, Webroot, Kaspersky and SQL Server / AS400 Administration, As well as managing entire True Digital Security Service Desk and Filed Engineers . Responsibilities as lead also extended to documenting all policies and procedures and training new onsite network engineers for on-boarding future clients.

United Data Technologies Doral, FL June 2010 to February 2012

Lead Network/NOC Engineer

Responsibilities include Network Implementation and monitoring of multiple clients, utilizing ConnectWise as a ticketing system, and Nimsoft as Network monitoring tool on site as well as on call evenings and weekends. This would include site survey, installation of relays and communication between the corporate site and United Data Technologies NOC, troubleshooting proprietary applications, configuring monitoring on Cisco Devices, setting up SNMP Traps, Monitoring Controllers and Access points, utilizing Meraki, or Aerohive. Monitoring active directory, group policies, Exchange/Outlook, migrating platforms, administration of network sharing and NTFS file permissions, Remote configuring and monitoring of routers/switches and Cisco VPN\Checkpoint connections to our clients remote sites, Nimsoft Probe installation, Server Monitoring, Dashboard creation, jasper report creating, Symantec Sep11 and SQL Server/AS400 Administration, Citrix access gateway install/configure, Citrix Cloud Gateway/Citrix Receiver install/configure, XenDesktop on Win7 install/configure, as well as managing and troubleshooting PC related functions. Responsibilities as lead also extended to documenting all policies and procedures and training new onsite network engineers for onboarding clients.

Flagship/Mapei Boca Raton, FL June 2009 to January 2010

Network Engineer/Helpdesk Supervisor

Responsibilities include Level 3 Support, utilizing ConnectWise as a ticketing system, This would include programming of proprietary applications beyond the experience level of users, utilizing active directory, group policies, Exchange/Outlook, migrating platforms, SMS BigFixPush, administration of network sharing and NTFS file permissions, Remote configuring and monitoring routers, switches and Cisco VPN\Checkpoint connections to our clients, utilizing Nimsoft, Probe installation, Server Monitoring, Dashboard creation, jasper report creation, Symantec Sep11 and SQL Server/AS400 Administration, Citrix access gateway install/configure, Citrix Cloud Gateway/Citrix Receiver install/configure, XenDesktop on Win7 install/configure. As well as managing and troubleshooting PC related functions. Implementing computer related security precautions and assisting in resolution of daily issues such as new computer rollouts, virus detections and Asset Management.

SmartClixx LLC Boca Raton, FL January 2007 to May 2009

Network Administrator

Responsible for onsite technical support of in-house hardware and software, Programming of proprietary applications beyond the experience level of users, Utilizing Active directory, group policies, administration of network sharing and NTFS permissions. Checkpoint Firewall, SQL Server Administration, Configuring and monitoring of routers and switches and VPN connections to our clients. Manage and troubleshoot PC related functions such as Workstation\Server connectivity issues, hardware failures as well as assist in the day-to-day in-house problems such as new computer rollouts, virus detection, and Asset Management. As well as implement Computer Related Security precautions.

Motorola/CSC/TEKsystems Boynton/Plantation, FL May 2002 to January 2007

Network Engineer

Responsibilities include Level 2 Support, utilizing Remedy/Monet as a ticketing system, This would include programming of proprietary applications beyond the experience level of users, utilizing active directory, group policies, migrating platforms, SMS Push, administration of network sharing and NTFS permissions, Remote configuring and monitoring routers, switches and VPN connections to our clients, utilizing Checkpoint Firewall\Black Ice and SQL Server/AS400 Administration, Managing and troubleshooting PC related functions. Implementing computer related security precautions and assisting in resolution of daily issues such as new computer rollouts, virus detections and Asset Management.

The Answer Group Fort Lauderdale, FL September 1998 to April 2002

Technical Support

Duties include provide end-user technical support for our proprietary application for

A worldwide customer base through a telephone and Internet based helpdesk. Hardware

troubleshooting was necessary as well as Windows 95 and Windows NT 4.0 multimedia configuration for audio and video. Also provided per-event technical support for Windows NT 4.0 Workstation and Server, Windows 95, Windows 3.1, DOS, O/S 2, Software Supported Microsoft BackOffice Suite (Word, Excel, Outlook). Internet Explorer, MS Exchange, Citrix Winframe Client References Available upon request

Keane/Microsoft Kirkland, WA. February 1997 to August 1998

Technical Support

Duties included providing technical support to customers for Windows95, Hardware, and Games, Networking essentials involved end-user technical support for installation of the O/S 2,Win98,Win NT, operating system for users ranging in skill level from novice to expert. I had to determine compatibility based on hardware requirements and troubleshoot installation failures as well as fine-tune successful installations for greater performance. I also provided per-event technical support for corporate contract users via a direct 800 line.

Special Skills

Proficient in Microsoft applications. Office365 Enterprise, Server 2019-2008, R2, Server 2012, Win 10,8, 7, Nimsoft, Automate, ConnectWise, Migration Whiz. Strategy Overview, Rapid-fire Network Detective, Works well with little or no supervision, excellent team member. Excellent work ethics.

Ongoing education Path and or Completion: CISM: Information Security Management II, MS-900, Microsoft 35 Certified Fundamentals M365 Certified Enterprise

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