Manager Assistant
Resume:
Terese A. Dean **** Edsel Drive
Trenton, MI *****
adhqze@r.postjobfree.com
Employment History
University Of Michigan – Ann Arbor, MI
Custodial Sr. Supervisor: Supervise custodial staff in the Health Services Building, School of Dentistry, North Ingalls Buildings, BSRB and School of Nursing. Tend to payroll and attendance logs, procure cleaning supplies, conduct quality assurance inspections, coordinate and participate in safety huddles, attend partnership meetings with facilitators, infection prevention professionals and building managers, hire and train staff, and prepare and execute disciplinary measures.
7/3/17 to 11/15/2019
University Of Michigan – Ann Arbor, MI
Environmental Services Supervisor: Supervise custodial staff, write schedules, tend payroll and spend report, dispatch clean line requests, conduct quality assurance inspections, attend and participate in safety huddles, attend partnership meetings, represent the department at leadership conferences, hire staff, and prepare and execute disciplinary measures.
10/30/2016 to 7/7/1 Aramark - Ford Rouge Plant -Dearborn, MI
Assistant Custodial Manager: Supervise custodial staff, write schedules, tend payroll, dispatch cleaning requests, perform Spartan Compuclean inspections, write budget savings plans, host daily safety briefs, refer disciplinary measures, and interact with Ford and UAW clients.
10/15/2015 to 10/20/2016 University Of Michigan – Ann Arbor, MI
Environmental Services Supervisor: Supervise custodial staff, write schedules, tend payroll and spend report, dispatch clean line requests, conduct quality assurance inspections, attend and participate in safety huddles, attend partnership meetings, represent the department at leadership conferences, hire staff, and prepare and execute disciplinary measures.
06/2011 to 10/25/2015 University Of Michigan – Ann Arbor, MI
Unit Custodian: Clean patient rooms, bathrooms, and office areas. Duties included sanitization of all areas, replacing stocked items, dusting, mopping, changing garbage and soiled linens, switching curtains, vacuuming, and making bed, interacting with hospital staff, patients, and guests, with strong emphasis on courtesy and customer satisfaction. Assist unit host in all activities, including social functions and equipment maintenance. Assist supervisor when needed.
6/11-2/13: Operating Room at Mott Hospital, Floor 9, Labor and Delivery. Cleaned and sanitized all areas (including standard operating room equipment) of ORs and preoperative holding areas. Cleaned and sanitized PACU. Cleaned birthing tubs and labor and delivery patient rooms.
09/2002 to 06/2011 Woodhaven-Brownstown School District, Woodhaven, MI
Paraprofessional: Followed autistic and physically handicapped students and assisted them both socially and educationally. Assisted educational personnel and families in preparing IEP’s. Worked with “at-risk” students in all areas academically. Tested blood and administered insulin to diabetic students. Assisted in resource room, with emotionally impaired students. Followed educational development plans to ensure student success.
Education
Associates Degree Major Liberal Arts Wayne County Community College, Taylor, MI
Certificates and Licenses: First Aid, American Red Cross, MI CPR
Skills and Abilities: Microsoft Word, PowerPoint, Excel, Creative Writing, Public Speaking. I hold myself to standards of the highest quality and perform well independently, as well as on a team.
Honors and Activities:
Former member of the University Of Michigan Ebola Care team. Former member of the Environmental Services Employee Recognition Committee Recipient of the 2014 and 2015 EVS Cleaning Quality Award (Cardiovascular Center) Former member of the Environmental Services Customer Service Committee
November 10, 2020
Hiring manager Terese Dean
University of Michigan 313-***-****
tliakos@.umich.edu
Dear Hiring Manager,
I am writing with interest, regarding the position of Customer Services Supervisor.
Although my present position with the University is very rewarding, I am seeking a new avenue to exercise my strength in providing outstanding customer service. There are two things that I love about my work as a Custodial and Environmental Service supervisor. First, my customer service rounds at the hospital, where I met with patients and their families, and actually have an opportunity to sit and chat with them. It’s the customer who teaches us what works and what doesn’t, so getting to know them just a little, is not only fulfilling, but also quite educational. Next, I love to attend partnership meetings with the facilitators and nurse managers whose areas I have previously and currently supervise. The sense of belonging to a high functioning team of professionals and the regular correspondence that those meetings generate is very rewarding. It is with this in mind that I feel that I would be a perfect fit for your team.
Thank you so much for your consideration. I very much hope to hear from you soon.
Warmest regards,
Terese Dean
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