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Service Representative, Paraprofessional, Case Manager

Location:
Columbus, GA
Posted:
November 11, 2020

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Resume:

Sonja N. Ash

**** ******** **. ***. #*** Columbus GA 31904

229-***-****

adhqy5@r.postjobfree.com

Summary of Qualifications

Experience in group development and facilitation. Knowledge and understanding of social work theories and techniques. Demonstrate a great awareness of the cultural differences and needs of clientele. Experience in working with individuals with disabilities and veterans. Proficient in the use of all Microsoft Office related programs (Explorer, Outlook, MS Work, Excel and PowerPoint). Experienced team leader and supervisor. Ability to work in high pressure environment. Well organized and efficient.

Education & Credentials

Masters of Science in Management Degree with concentration in

Leadership & Organizational Effectiveness Troy University, Albany, GA 2005

Completion of H & R Block tax course, Albany, GA 2005

Bachelor of Arts Degree in Psychology Albany State University, Albany, GA 1999

Seminole County High School-College Preparatory Diploma 1993

Career History & Accomplishments

Specimen Collector

Averhealth Specimen Collector 07/2019-Present

Specimen collector

Paraprofessional

Pathway to Hope Counseling Services, Inc. 08/2017-Present

Monitor clients and complete home visits monthly

Complete weekly home visits

Complete assessments

Provide in home therapy, assessments, case management, parenting classes and in-home community based intervention services throughout community

Case Manager

Albany Advocacy Resource Center 08/2016- 01/2018

Monitor clients and complete home visits monthly

Assists placement providers in meeting needs of clients

Complete time sheets & payroll

Attend ISP meetings, trainings and assessments

Supervise direct care staff; manage schedules and staff placement

Enter therap notes monthly

Complete critical incident reports

Complete monitoring improvement plans

Sr. Mission Services, Coordinator/Advisor

Goodwill Industries 12/2011-08/2015

Assist with training, planning, organizing, implementing and evaluating individuals

Assist with developing Individualized Service Plans for trainees

Assist with front line services to individuals with disabilities and veterans

Conduct initial intake process provide career coaching, work site supervision and direct classroom instruction

Responsible for training, planning, organizing, implementing and evaluating individuals

Assess clients through monthly Progress Reports and complete career placement assessments

Achievements: Promoted from PowerWorks Inc. Case Manager to Sr. Mission Services, Coordinator/Advisor.

Sonja Ash

Resume page 2

Case Coordinator/Case Manager Dougherty Superior Treatment Court Program 01/2005-12/2011

Monitors Mental Health and Substance Abuse consumers recently released from jail to ensure their transition back into the community is successful.

Serves as coordinator between consumers and local agencies to ensure each consumer has their basic needs met.

Monitors consumers for compliance with program rules and work closely with them to ultimately reduce recidivism rates.

Attends court regularly and reports to the Judge on progress and/or lack of progress of program requirements.

Attends various trainings annually to remain knowledgeable of Substance Abuse issues and Mental Health concerns that affect the consumers served by the agency.

Achievements: Saved the company thousands within first year by tapping into new resources for Mental Health consumers.

Achievements: Originally started this company from my home and managed all affairs/day-to-day operations of the Albany GA SAFE office single-handedly for well over a year. Additionally, as a reward for outstanding service, I was awarded Consultant of the Month.

Activities and Volunteer Work

Activities: FBLA, Show Choir, Chorus, Macedonia Baptist Church Choir, ASU Gospel Choir, Psychology Club, Mercer Grove Baptist Church Choir and Troy University Alumni Association.

Volunteer Work: Martin Luther King Outreach Mission, Pines Personal Care Home, Dougherty County Division of Family & Children’s Services and Sylvester Road Elementary School.



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