Manager Quality
Resume:
Charles U. Jackson II
*** **** **, ********, ** *7066
******@*****.***
Profile
Influential, outcome-oriented business leader skilled at helping individuals, teams, and organizations deliver results. Exceptional with collaborating with others in diverse environments and displays strong adaptable skills. Effectively uses an expansive business understanding with expert knowledge of interpersonal, team and organizational dynamics. Recognized as a credible facilitator and coach. Offers valuable insights to complex organizational challenges and opportunities. Displays compassion while accomplishing an organization’s vision through its team, strategy, processes, and reward systems. Experience
Oct. 2015-present Firestone Building Products Nashville, TN Customer Quality Manager
Oversee all product quality claims (domestic & international) through disposition, investigation and resolution
Sustain customer relationships through solutions and negotiated settlements
Facilitate cross-functional working teams with the disposition and investigation of claims validity
Manage, and analyze product quality improvement actions with manufacturing and/or supplier quality
Protect brand impact with collaboration with business functions
Lead Auditor of internal audits (corporate, manufacturing facilities, distribution centers) ensuring compliance to QMS (FSBP & BSAM) per ISO 9001-2015
Lead quality related project teams (COPQ, Quarantine, Quality Summit) Jan. 2014-Sept. 2015 Firestone Building Products Indianapolis, IN Roofing Systems Advisor
Provide technical support for products (Firestone, Firestone Metal, GenFlex,)
Review Pre-Installation Notices from roofing contractors for warranty compliance
Evaluating and approving roof design and roof detail proposals from industry partners
Drafting assembly letters/ product letters for industry partners
Research and specify building codes (wind uplift rating & fire rating) for project specifications to obtain warranty coverage
Nov. 2007 -Dec. 2013 Firestone Building Products Indianapolis, IN Warranty Service Coordinator
Manage high dollar repair accounts process, including top customer accounts
Coordinate and issuance of emergency work orders & purchase orders for warranty repair claims throughout all regions including (Mexico, and Canada)
Audit roofing contractor invoices for accuracy for repair against the deficiencies
Create owner billing for non-warranted repair cost
Collection of non-payment by building owners for repair cost Charles U. Jackson II
224 Leah Ct, Gallatin, TN 37066
******@*****.***
Professional
Development
Trained facilitator FSBP/FSIP Design Thinking: Innovative Methodology
Certified Lead Auditor ISO 9001:2015
Member of Toastmasters
Board of Directors President- HOA
Six Sigma Yellow Belt
Certified Conflict Reconciliation mediator -Kingian Nonviolence Education
Masters of
Business
Organization &
Leadership
Indiana Tech University 2009-2012 Fort Wayne, IN
Bachelor of Art
Psychology Wabash College 2003-2007 Crawfordsville, IN
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