ONTERRIA BOYD

*** ******* *** § Albany, GA ***** § Phone: 229-***-**** § adhqwa@r.postjobfree.com

JOB OBJECTIVE: To obtain full-time position at that enables me to use my strong organizational skills, educational background, and people skills.

Expertise Highlights

Flexible to work days, evenings, weekend and holidays

6 years’ work experience

Time management skills

Multitasking skills

Ability to resolve clients and customers issues

Comfortable working in fast pace environment

Fast Learner

Complies with job and policy regulations

Ability to use Computer and other tools

Prompted and exceptional attendance

Skilled at learning about new products

Adaptable

Education

Westover High School ALBANY, GA

High School Diploma 5/2017

Training Lead May 2019—Present

Subway Albany, Georgia

Responsible for restaurant operations during assigned shifts, including opening and closing restaurant. Provides production direction to Team Members in a clear concise way. Sets an example for Team Members by working hard to implement shift plan and ensure swift and smooth production. Work with team and motivate in a way that encourages teamwork during shift to ensure that the restaurant operations comply with Company standards to exceed Guest expectations with food and friendly service in clean surroundings in a timely, friendly and professional manner.

Cashier JuLy 2018- Mar 2020

Hot Dog King Albany, Georgia

I Greeted all customers politely when they enter the restaurant. Monitored orders and ensure their prompt delivery.

Helped cook food and otherwise assisted in kitchen, when necessary. Up-sells in-store promotions, when applicable. Actively Listened to and resolved customer complaints, suggestions, and inquiries. Tallies orders served correct amount of cash received. Inventoried supplies and goods with supervising manager, when necessary. Took money from customers and provides correct change while Processing credit card and debit card transactions to ensures it is balanced at the end of the shift.

Customer Service Representative May 2017- Aug 2018

Teleperformance Albany, Georgia

As Customer Service Rep I received inbound customer calls answering and assisting all customers with their queries which will involve handling telephone order calls, customer care enquiries, helping customers place orders, queries with any delivery queries, payment problems, re-deliveries as well as billing queries to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints. Depending on which campaign assigned some upselling and promotion of add-on products during these calls. I provided quality customer and technical service to customers through communication channels which includes telephony, email and social media.

REFERENCES

1. Cheryl Boyd

Machine Operator/ Spinrite/Coats and Clark Inc

229-***-****— Cell

2. Carolyn Edwards

Payroll Coordinator/ Inspire Brands

470-***-**** and 470-***-****

3. Keyshia Massey

Walmart / HR manager

229-***-****— Cell

Contact this candidate