Customer Care Assistant
Resume:
RESUME
Rocky Peter
Gali no. 3, Puran Nagar,
Palam,
Delhi – 110045.
(M) 882-***-****
E_mail :adhqof@r.postjobfree.com
.
Work Experience
Worked with Hope Foundation an NGO as Computer Teacher from 01 June 2019 till 30 April 2020.
Worked with Teleperformance Pvt. Ltd as a Customer Service Associate from 27 Jan 2018 till May 2019.
Worked with Indian Church of Christ as a Trainee – Counsellor from 08 Dec 2016 till 31 Dec 2017.
Worked with Hope Foundation an NGO as Teacher from 01 Sep 2013 till 07 Dec 2016.
Worked with Flavours of India restaurant as Laisoning Agent from 15 Apr 2013 till 31 July 2013
Worked with Immigration Overseas Pvt. Limited as an Immigration Consultant from 14 Feb 2013 till 12 Apr 2013.
Worked with a BPO, Convergys India Pvt. Limited in Gurgaon as a Technical Support Officer from 10 Aug 2012 till 26 Dec 2012.
Joined VFS Global Pvt. Ltd. as an Officer in November 2006. Promoted as a Deputy Manager from April 2008 till 02 August 2012.
Job Profile
As a Team Leader managing a team of 30 staff and 12 Missions / Accounts for VFS.
Handling Escalation calls.
Maintaining the SLA`s and monitoring the staff performances with the Quality Team.
Handling and addressing customer’s complaints and providing timely solutions.
Responsible for laisoning with the various heads in different zones from All India and gathering updates and sharing the same effectively with the team.
Worked with (ACSA) American Community Service Association as a Bus Boy (Assistant Steward) from August 2005 till October 2006.
Worked with HERO ITES call centre as a Customer Care Executive from December 2003 till January 2005.
Worked with PVR Cinemas at the level of Customer Relationship Assistant from August 2001 till September 2003.
Educational Qualification
Graduated (B.A Programme) from Delhi University, School of open learning in 2017.
Completed 12th from Central Board of Secondary Education in 1999.
Professional Qualification
Completed Diploma in Tourism, Hospitality and Cabin Crew Training from Air Hostess Training Academy.
Completed Diploma in Higher Diploma in Software Engineering from Aptech.
Personal Details
Date of Birth : 25,July1980
Father’s Name : Mr. Roney Peter
Marital Status : Married
Language Known : English, Hindi
Hobbies / Interest
Reading, Listening to music.
Date : 22,October 2020
Place : Delhi (Rocky Peter)
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