Customer support and service

Objectives:

A focused young lady with a drive for results, an excellent team player, a ready learner and ready to take ownership of tasks committed to me, hence helping organization achieve bottom line goals, delivering value with progressive leadership skills.

Personal Details:

SEX: Female

STATE: Ondo State

DATE OF BIRTH: January 20th 1995

MARITAL STATUS: Single

RELIGION: Christianity

NATIONALITY: Nigerian

Academic Qualifications:

ADEKUNLE AJASIN UNIVERSITY, ONDO STATE 2014 - 2018

Political Science and Education (B.sc Ed)

MAINLAND HIGH SCHOOL, LAGOS STATE 2007- 2012

Working Experience:

Customer Service Executive (Levitikal Realities and Construction Ltd) 2020-till date

Job description:

Handle the official phone

Face to face interaction with customers

Manage client adjustment, claims and quotation

Process customer’s orders, refunds or exchange

Network with all groups and departments involved in customer orders,

processing and support.

Greet customers warmly and ascertain problem or reason for calling

Resolve customers complaints via phone, email or social media.

Ensure all customer needs are met.

Customer service representative (Berger Paints Nigeria PLC) Ibadan, Oyo state 2019 – 2020

Job description:

Handled all company’s incoming calls

Followed-up on prospects and customers for close sales and after sales customers’ relationship

Prompted issuance of invoices to service-based customers to ensure such invoices are settled in good time

Partook in the marketing activities for the company’s core products and service

Took responsibility for orderliness and conducive ambience within office

Sales representative (Roxymax Investment ltd) Lagos state 2018 – 2019

Job description:

Sold retail products, goods and services to customers

Worked with customers to find what they want, create solution and ensure a good sale

Ensure new sales lead through customer’s referrals and business and directors

TECHNICAL SKILLS:

Computer literate, with a good command in the use of Microsoft Office applications.

Personal skills:

Dedicated, Industrious and Honest

Effective communication skills

Ability to work with or without supervision

Relationship management skills and openness to feedback

Reference:

Mr. Adefemi Adeyemi Mr. Segun Ogbesanya

Auditor Regional Manager

Amber Drink ltd Berger Paints Nig Plc Ibd color world

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