Store Manager Cash Handling

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Robin Haleber

*****.*******@*****.*** 650-***-****

**** ********* ******, ******* ****, CA 94062

Creative and innovative problem solver working as a sales associate for over 14 years. Excels in coaching and motivating others to do their best. Expertise in customer success. Seasoned senior sales professional working in retail for over 15 years. Seeking a management career where team leadership and development skills could be used.

• Customer service • Persuasive in selling Store Operations

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• Ability to multi-task • Complex problem-solving Decision-making abilities

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• Excellent sense of business • IT abilities Leadership and team-building skills

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Organizational and planning

abilities

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Store Manager

Gymboree – Palo Alto, CA February 2019 - Current

• Responsible for inventory, pricing, merchandising, and displays. Assistant Store Manager

Gymboree – San Mateo, CA October 2018 - Current

Trained staff in proper customer service, leading to a drop in customer complaints and reduction in returns.

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• Worked all types of shifts and worked on holidays. Resolved conflict between customers, between employees, and between customers and employees.

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Sales Associate Lead

GAP – San Mateo, CA September 2004 - Current

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

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• Acknowledged customer issues and resolved their problems quickly and efficiently. Assisted clients in understanding their available options and helped them select the right service plans for their needs.

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• Effectively communicated with other employees and upper management to ensure complete EDUCATION

care of customers.

Employed knowledge of credit card aquisitions to make appropriate recommendations for customers.

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• Evaluated the customers' needs and provided service options to meet their requirements.

• Followed up with customers ensuring their satisfaction with their purchases.

• Greeted customers and offered them assistance where possible. General Manager

Redwood Roller Rink – Redwood City, CA September 1995 - October 2018 Responsible for daily operations, including inventory, customer satisfaction, staff development, cash handling.

Business Analyst - Product Manager

Oracle – Santa Clara, CA January 1997 - November 2001 Collaborated with 20,000 users worldwide to plan, develop and implement procedural regulations for third party contracts managed.

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Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

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• Developed and implemented tailored service plans to the needs of particular clients. Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

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Philosophy/Psychology

University of San Francisco San Francisco, CA May 1986

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