Salesforce Office

MAJEEDHUSSAINI

Email: adhqcu@r.postjobfree.com

Contact: 847-***-****

PROFESSIONAL SUMMARY

7+years of experience in the field of Information Technology with Software Quality Assurance and Salesforce Administrator. With a unique blend of technical, client-facing skills featuring Business Analysis, Quality Analysis, and Project Management. Experienced in a high demand consultative environment. Client industries including Finance, Retail, Mortgage, Lending, Debt Settlements & Law offices firms. Excellent interpersonal communication skills, multitasking, team player, positive attitude and dedication to complete any task timely. Expert in SDLC, STLC settings including Agile, Scrum, Waterfall Methodologies, SaaS and PaaS.

TECHNICAL SKILLS

Methodologies: SDLC, Agile, Waterfall

Platforms: Mainframes, LAMP Stack, Service Now, Salesforce Service and Sales Cloud

Salesforce.com: Salesforce CRM, Apex, Data Loader, Workflow & Approvals, Process Builder, Custom Objects, Reports, Dashboards, Case Management, Data Import Wizard, Email Templates and Formulas.

Testing tools: HP ALM, Practitest, JIRA, Salesforce, Ranorex, Provar, Browser Stack and Headspin

Office Tools: MS Project, MS Office, MS Visio, MS SharePoint, HTML 5, XML and JASON.

Database: MS SQL Server, MS Access, Oracle, MySQL Workbench and Salesforce SOQL.

CERTIFICATION:

Salesforce Certified Administrator Credential Id- 21477370

HIGHLIGHTS

Performed different types of testing: functional, system, regression, user acceptance, smoke testing, Salesforce Application testing and API testing.

Experience with creating Test plans, Test Scripts, Test Cases, working with test management tools IBM, HP, JIRA reviewing information from BRDs and technical specification documents/workflows.

Experience in Mobile application testing for Android, IOS and Windows using Browser Stack cloud-based Cross browser testing tool

Experience testing Single Page Application (SPA) with Bootstrap Framework

Creating Custom Objects, Custom Fields, Page Layouts, Record Types, Validation Rules, List Views, Queues, Public Groups, Reports and Dashboards etc.

Creating Profiles, Roles, Users, OWD, FLS and Sharing Rules etc.

Coordinated with onsite/offshore teams, conducted necessary Knowledge Transfers and provided full support whenever it was required.

PROFESSIONAL EXPERIENCE

Selas Technologies - Fort Lauderdale, Florida (09/18 – 10/2020)

Salesforce Administrator/ QA Lead Tester

Experienced in Agile methodology, Sprint, JIRA, Scrum, Acceptance criteria and daily standup calls.

Managed a team of QA including work assignment, mentoring, performance reviews, work with management in analyzing problems, providing solutions, recommending corrective actions and implementing solutions.

Managed Offshore QA team in Moscow, Argentina and India.

Tested salesforce custom objects, page layouts, Users, Profiles, Role hierarches, Permission sets as per user profile and Public group fields validations and its access to the user based on user profiles.

Tested lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Interacted with Product owners, technical team, reviewing the acceptance criteria and Identifying potential quality issue/risk related to project testing activities.

Coordinated deployment to customers with Development/DevOps/Product Management

Developed test documentation for client usage for user Acceptance testing

Responsible for analyzing and prioritize based on the deliverables and roadblocks.

Defect tracking, reporting, Preparing Test summary report and Defect analysis report.

Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.

Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

Office Depot/Office Max - Boca Raton, Florida (09/16 – 08/18)

Quality Assurance Analyst

Project: Global Sourcing Organization (GSO) Item Set-up and Maintenance. Implemented integration to eliminate Manual forms to Automate for New UPC, New Item Set-up, Add Supplier, Cost List Change, and UPC Add requests to Item Control

Performed all phases of end-to-end testing which includes User Acceptance Testing, Functional Testing, Regression Testing, GUI Testing and Smoke Testing of the Application.

Participating in meetings with business/product owners, business users, observing users through user testing and holding story-writing workshops

Developing Test Plan and defining test objectives, risks, dependencies, and strategy to accomplish testing within time

Participated in backlog grooming in the further development of upcoming user stories with the delivery principal and development teams and relevant client partners

Collaborating with an offshore Team /developers, business analysts and Project Manager to prioritize technical tasks/requirements and develop the implementation schedule in-line with project deliverables

Develop Manual Test Scripts and Scenarios based on the requirements document.

Tracked defects in MS Excel participated in daily defect tracking calls, tested and validated defects

Updated the Test Scripts for Regression build based on the enhancements to the application.

Develop UAT strategy plan and setup test data for user team to performed whenever needed

CircleBack Lending - Boca Raton Florida (06/15- 08/16)

Salesforce QA Tester

Project: Enterprise Loan Origination System is a web based end-to-end loan origination software platform that streamlines the entire loan processing and fulfillment workflow

Collaborated with SMEs to understand customize workflows of the loan lifecycle from Lead Management, Processing and Underwriting through Post-closing, Funding and Interim Servicing.

Reviewed Business Requirement Documents to understand customization needs for company Products combined with multiple programs, discounts, fees, and pricing options.

Perform Manual testing of a Web based application work in the Agile development environment with frequently

Changing requirements and features set.

Review product requirement documents, functional Specifications, and involved in developing test strategy, test plan,

Test cases, defects, reviewed BRDs in JIRA Confluence tool.

Performed End to End testing, smoke testing, integration testing, functional testing

Proactively came up with innovative methods to improve software quality, test coverage, efficiency and regression coverage.

Interacted with Business Analysts and Developers in requirements analysis, design reviews, testing and

Documentation for application developed in agile environment.

Involved in the design of the application and created Custom Objects, Custom tabs Custom fields and formula fields involved in requirement gathering, Analysis, Testing the configurations and applications

Manage dashboards, reports, forms templates, page layouts, workflows and approvals, create and maintain custom objects, objects relationships standard and custom fields

Provided post- implementation support to assist end -users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Work very closely with development team to discuss outstanding issues, using Salesforce to validate user data.

Worked with chrome extension Postman REST client an HTTP client for testing web services

Used Postman API to Get convenient, visual display of query results.

Responsible for drive end-user adoption by assisting in day to day salesforce CRM support, including the management of system upgrades, releases, and change control processes.

Performed any and all Salesforce Administrator duties for their clients

Alliant Credit Union - Des Plaines, IL (11/12 – 5/15)

Quality Assurance Analyst

Project: Loan Processing System NetOxygen & Epics Symitar

Developed Manual test scenarios, test cases and test scripts from Use Cases, Business Requirements, and Design

Documents for the Application under test

Used Agile for maintaining regularity allowing development teams to adapt rapidly to changing requirements, working

Near and focusing on communication.

Performed Requirements Decomposition to create functional specifications, created test data prior to testing.

Tracked and prepared the report of testing activities like test testing results, test case coverage, required resources,

Defects discovered and their status, performance baselines etc.

Checked the data flow through the frontend to backend and used SQL Queries to extract the data from the database

Coordinated with development team to ensure timely delivery of builds for new functionality and defect fixes.

Responsible for requirement tracking and defect tracking through HP ALM.

Tested mobility application for multiple states on Android and IOS platforms

Created a Regression Test Suite which can be progressively updated for new release of the application.

Manual Testing aspects of the project were identified and detailed steps for doing the same were associated with the Corresponding project.

Reviewed and evaluated loan documentation, exceptions, and files to determine if programs, processes and documentation were in compliance with internal company requirements, insurer guidelines, investor requirements and/or government regulations.

Education:

International Institute of Information Technology Bachelor of Applied Science – B.A.Sc. (2002-2005)

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