Registered Nurse Practitioner
Resume:
ANTOINETTE WRIGHT, CPC
Phone: 646-***-****
Email: *************@*****.***
Tampa, FL
SKILLS SUMMARY
Communication: Exceptional customer service skills. Dealt with internal and external customers at all levels, face to face, telephone and email to ensure successful communication through active listening and executive presence.
Problem Solving: Resolved in-depth queries in a precise well-ordered manner, independently and with internal and external stakeholders to find appropriate resolutions and efficiencies.
Team Player: Enjoys sharing knowledge and encouraging the development of others while maintaining team morale.
Planning and Organizing: Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
System Knowledge: Patient Keeper, Cerner (Powerchart), Soarian, Epic and Waystar. Experience in preparing and analyzing reporting data for management accurately. PROFESSIONAL EXPERIENCE
Moffitt Cancer Center
Provider Documentation Educator
February 2018 – October 2020 Tampa, FL
Ranked among the U.S. News & World Report’s top 25 cancer centers since 1999
Provided Evaluation and Management training to all newly hired clinical staff (Physicians, Physician Assistance
(PA) and Advanced Registered Nurse Practitioner (ARNP).
Trained and supported clinical staffs on the use of the revenue cycle charge capture software Patient Keeper and
Provided support to providers utilizing the Cerner application as it relates to revenue cycle.
Supported clinical and surgical providers by understanding procedures performed, provide documentation and coding education to maximize provider revenue while remaining compliant.
Rounded clinic areas of the main campus and satellite hospital locations to provide clinical staff with real-time support in revenue cycle functions.
Delivered best practice presentations to providers during faculty department meetings as it relates to coding and billing.
Audited clinical staff documentation to measure accuracy based on CMS and ICD-10-CM coding guidelines. Provider Support Service Analyst
August 2017 – February 2018
Provided leadership and guidance to define system and process requirements to optimize clinic workflow as it relates to revenue charge capture.
Collaborated with providers to ensure the revenue cycles charge capture software (Patient Keeper) was utilized to its fullest potential in order to improve the charge entry process.
Provided technical support to Patient Keeper users by responding to questions and concerns.
Troubleshoot common system problems and escalated complex issues to the IT Helpdesk support team for further assistance.
Created and Maintained documentation containing system procedures and best practices.
Conducted periodic system tests, manage troubleshooting activities and ensured the Patient Keeper software updates did not cause unforeseen problems within the system for users.
Work with stakeholders, end users and software vendors to delivery system solutions and resolve application issues.
ANTOINETTE WRIGHT, CPC
Phone: 646-***-****
Email: *************@*****.***
Tampa, FL
Evaluation & Management Coding Educator
Health Information Management
October 2015 – August 2017
Audited clinical staff documentation to measure accuracy based on CMS and ICD-10-CM coding guidelines.
Worked all Evaluation and Management denials to ensure payer deadlines were met.
Used independent judgment and decision making to address any provider questions or concerns.
Developed Health Information Management system and service educational material and promoted standardized practice throughout the organization. Surgical Coding Educator, Health Information Management Health Information Management
May 2015 – October 2015
Supported Anesthesia, Interventional Pain, GU, GYN and Breast Coders.
Provided training, and audit feedback to physicians regarding their documentation to ensure appropriate reimbursement.
Assisted in the development and performance of physician education sessions related to compliance and coding issues.
Performed quality assurance reviews for coders to assess comprehension of training efforts and assure coding quality.
Clinical Access Supervisor
March 2014 – May 2015
Supervised twenty front end registration staff members and supported six clinics.
Managed daily responsibilities related to, registration, unscheduled financial clearance activities, and appointment scheduling.
Managed and monitored staffing levels to ensure efficient operations and appropriate employee utilization.
Managed and monitored staff work performance metrics and provided results to ensure performance improvement.
Developed capabilities in Soarian and Cerner applications and other related information system tools to ensure efficient and effective workflow.
Managed office operations, workflow, and office staff – including recruitment, performance management, and training development of specialty practice.
Ensured the successful implementation of the EHR system CPOE throughout the clinics with effective communication, and on-going support for the registration and clinical staff. Surgical Coder (Lead Anesthesia Coder)
August 2006 – March 2014
Anesthesia, Pathology, Radiation Oncology
Identified CPT and ICD 9 codes from Surgical Anesthesia, Pathology, Bone Marrow, FNA, Cytology, and Pathology Consultation reports for billing purposes.
Assisted in training and providing support to new coding staff.
Acted as liaison between Coding Staff, Management, Physicians and other ancillary departments.
Assisted Management and Anesthesia department with creating a data entry electronic process.
Managed reports based on coding data, reviewed all coding changes through AMA, developed and implemented performance improvement indicators related to coding. EDUCATION
Nova Southeastern University
Bachelors in Business Management Fort Lauderdale, FL December 2012 – Degree received
Related Courses
Business Management Business Research
Business Communication Strategic Management
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