Engineer Office
Resume:
Resume of Marquis “Paul” Jones
Irving, TX 75038
adhqak@r.postjobfree.com
https://www.linkedin.com/in/paul-jones-2243461b/
Core Competences and Skills
•All Microsoft products, MS DOS (command line, batch files. Windows and server version (3.1 FWG though Windows 10) Microsoft server versions (NT 3.51 Though Server 2012 R2). Exchange & Outlook
•Active Directory, Domain controllers, DNS, DHCP, IIS.
•Domino and Lotus Notes.
•UNIX/Linux
•Mobile devices, tablets, PDA’s. desktops, laptops, servers, printers (Canon, Ricoh, HP, Dell), video conference equipment and other hardware
•Telephone systems including Nortel Option 11, Inter-Tel and Cisco Phone systems.
•Experience with Cisco and Dell Switches and Routers and wireless access points.
•VPN clients, Remote Connectivity tools (PC anywhere, log me in 123, VNC, LANDesk, RDP).
•Veritas Backup Exec.
•Anti-virus tools, Trend, McAfee. PKI certifications.
•Experience with different Wide Area network structures, Frame Relay, ISDN, BRI, SCU DSU, ATM and MPLS circuits as well as VLANS
Experience
The University of St. Augustine for Health Sciences (Teksystems) IT Generalist December 2019 to Aprile
Dallas Campus, Irving Texas
•Support and administer users in Active Directory, Office 0365 admin. setting up new users, password resets and pushing out software.
•Checked Classrooms, conferance room and meeting room every morning, during the day and at the end of the day, making sure all video equipment is in a functioning state. All phone systems.
•Used Zendesk ticketing system.
•Configuration of Anatomage Table.This is a touch screen cadaver table.
•Configure and deployment of work stations and laptops.
•Kaseya remote management tool for remote control, software management and user management.
•Supported Ringcentral phone and videoconfering system.
Independent Consultant January 2018 to December 2019
Dallas, Texas
•Support and administer users in Active Directory, Yardi, Entrata, Okta and GMail
•SolarWinds ticketing system
•Providing IT services to small business on a variety of platforms.
Hilton Hotels (Taycom Consulting) - Service Desk - September 2017 to December 2017
Addison, Texas
•Imaging and refreshing of computer
•Software support.
•Service now ticking system.
CEC Entertainment, INC. (Signature Consulting) - Technical Support Specialist – Future State Store & Play Pass - March 2017 July 2017
Irving, Texas
•Provided support and troubleshooting Upgrading the store network and infrastructure.
•Rolled out full service Kiosk to sell game cards, food and other services.
•Platform Cisco Meraki switches, Fortinet firewall and Bomgar remote management.
First Equipment Company - Service Desk Engineer - November 2016 February 2017
Addison, Texas
•Provided remote managed service for Small to medium sized business in a NOC environment.
•Used remote management tools, Continuum, IT Glue, 8x8, Barracuda, Intermedia (hosted services) and Webroot. Passed ConnectWise Engineer/Technicians.
•Supported all current versions of Windows desktop and server software. Active Directory and Exchange.
•Provided hardware support of Desktops (HP and Dell) Printers and other devices.
Copart (Teksystems) - Service Desk Support Analyst - March 2016 August 2016
Dallas Texas Home Office
•Supported CAS application, a front end green screen application for AS 400 system.
•Supports a Windows NT environment, Office, Office 365, Exchange/Outlook.
•General, desktop, applications and handheld device support issues and escalated to appropriate teams.
•Supported and troubleshooting on Fonality phone system.
Top Golf (MDI Group) - POS Support - September 2015 November 2015 Short Term Contract
Dallas Texas Home Office
•Supported and rolled out Focus POS system.
•Deployment of desktop and laptop computers.
•Provided end user support
Dave and Buster’s – Support - December 2001 September 2015
Dallas Texas Home Office
•Collected and organized all systems documentation, support documents and training material into book format, made available online and set up a support team palm pilot with all critical system information.
•Provided support for all Dave Busters systems 24 7. The one stop shop for all critical Dave Busters Information.
•Micros 8700 Micros 9700 POS system and MY Micros reporting. Performing maintenance, re-imagining hard drives for terminals, menu Item, and employee and reporting maintenance. Micros Workstation 4 and 5
•MACs, and maintenance on Inter-Tel phone systems at all locations. We have since moved to Cisco Phone system where I provided the same services and support
•Support TMX PC-Clock, Sacoa Power Card System. Compeat restaurant inventory and ordering systems. Ideal redemption system, replaced by RPOS POS system for redemption (developed in-house). Domino and Lotus Notes. Brandt cash-out deposit system. Daylight the replacement system for Synergy, BHI SQ Plus testing. SQR Analyzer and Viewer.
•Support Dave Busters Network a basic frame relay with VPN, voice over IP. Now a Multiplex environment. Windows 2000 Active Directory, Using Windows server 2012 R2
•Support Cisco Aironet 350 1200 series and D-link wireless access points for wireless access used by our Compeat program where the user use Compaq or Symbol handheld for inventory or ordering. In 2013
•We started using EMotions and IPad has our tablet of choice And VPN access for remote end users. Terminal Server and Remote Desktop. With growing use of Virtual Servers.
•Proactively monitored network services and applications using What’s Up Gold Professional and other in house tools.
•Solved network and server issues dealing with IP networks, DHCP DNS and troubleshooting with Verizon our managed MPLS network
•Used Backup Exec for restoring files as well as disaster recovery action plan for our sites during Floods and hurricanes.
Short Term Contract Positions - June 2001 December 2001
•Provided ICS and VPN solution for Reed Plumbing Co. connecting both locations to share network resources.
•Moved voice and data equipment for Turner Casualty Insurance in Mahwah, NJ. Overseeing and setting up Nortel Mini Option 11 PBX. ISDN connection and frame relay to Dallas office and Windows 2000-file server.
•Trained in McAfee ePO 2.0 (Enterprise anti-virus reporting, coverage and anti-virus management) McAfee Track 1 Anti-Virus Class
•Inventoried computer and networking equipment for DG Systems. Provided inventory and assessment of equipment, refurbishing and restoring equipment to useable state or donation.
•Set up VPN connection for Flo-Tec telecommuters to be able to work from home.
•Countrywide Mortgage, set up and installed new computers, upgraded existing computer and added 6 new WIN NT 4 servers. Moved LAN from token ring to Ethernet.
Techna-Resources, Microsoft Certified Solution Provider - Engineer Server Support – February 2001 June 2001
Irving Texas
•Provided outsource desktop and network support to customers in Windows 95 98 ME NT 4.0 and Windows 2000 environment. Application support of Office 97 2000 XP
•Set up Proxy, ICS and NAT access to the Internet and Terminal Server and VPN connection for client locations.
•Set up and migrated networks from Windows NT 4.0 to Windows 2000.
•Documented customer networks in Visio.
•Remote installation of software and administration of desktop PCs and servers.
2nd Century - Engineer Voice Data - August 2000 January 2001
Dallas Texas Sales office
•Provided support to sales staff and customers through pre sales to post sale.
•Integrated and migrated networks to 2nd Century’s TCP IP ATM T-1 networks.
•Provided Client to Branch and Branch to Branch VPN solutions.
•Set up MDS (Managed Desktop Support) on Windows 2000, providing remote trouble shooting, repair of desktop computers and remote offsite file backup and restore.
•Supported sales office, provided support on desktop, software, network, telephone and Internet connection.
•Set up and configured data-voice converged device, web appliance and hub with managed module for use over ATM network.
•Created network designs in Visio and presentations in Power Point.
SBC Datacom ISC (Integrated Service Center) NOC (Teksystem) - Data System Engineer 1 - September 1999 August 2000
Dallas Texas
•Went from contract to employed at Southwestern Bell.
•Monitor customer WANs using HP Openview and Netcool networking tools to spot and correct network outages and degraded network performance. Used Remedy ticketing system.
•Telephone support of non-monitored networks providing technical guidance, remote configuration and troubleshooting of routers, bridges, switches, CSU DSU, smart jacks and CPE equipment.
•Solved network connectivity issue over ISDN, DSL, Frame Relay, ATM and Point to Point, T-1, OC-48 and OC-96 circuits.
•Support of video teleconference connections and equipment. Provided support of Ploycom, VTEL and PictureTel systems.
•Worked with Cisco 800, 1600, 2500, 3800, 4000, AS5300, 7500 series routers using Cisco CLI.
•Configured routers using static routes and with dynamic routing protocols such a RIP, OSPF EIGRP and BGP routing TCP IP and layer 2 switching of non-routed protocols.
Chancellor Media Corp (Midwest Group) - Information Systems Specialist - July 1998 September 1999
Dallas Texas
•Support end users and network engineers in LAN WAN environment, solving desktop issues (software and hardware), connection issues over T-1, RAS and VPN in a TCP IP environment. Used HEAT ticketing system.
•Monitored status of the WAN using Cisco Works and opening trouble tickets with AT& T on circuit and frame relay problems.
•All administration duties of user and group accounts on NT file servers and Exchange email servers.
•Created tape rotations schedule and maintain back up of network files and off site storage for disaster recovery.
•Asset control and inventory management. Set up vendor relationships to provide better pricing and service for nationwide purchasing, inventory and warranty repair services.
•Administration of Nortel Meridian Option 11c, Option 61c PBX and Meridian Mail. Performed MAC (moves, adds, changes), punch downs of new phones and programming handset on Nortel Option 11c and Option 61c and Meridian Mail release 11 and 12.
•Evaluated service contract for our Meridian switch to provide better service, support and cost control.
•Relocated and upgraded office from Nortek Meridian Option 11c to Option 61c leaving both new and old location connected and later removing ties to both switches with the departure of our CEO and staff.
•Renegotiate nationwide billing of long distance, T-1 and local services for an upfront savings over eighty thousand dollars and maintained bill for accuracy.
•Implemented a "Personal Information Management" solution for our executive staff using Palm Pilot and Black Berry devices providing wireless e-mail services and remote messaging with pagers and Meridian Mail.
•Worked with Cisco 2500 and 4000 series routers.
Adams Golf (Midwest Group) - Information Specialist - April 1998 - July 1998
Plano Texas
•Supported NT network, Exchange Server 5.5 and SQL Server 6.5 in a LAN TCP IP environment performing creation and management of user accounts.
•Set up and supported Firewall for Pop3 e-mail using Ascend and Cisco PIX Firewall.
•Provided total Y2K problem identification and course of action for all company equipment.
•Wrote Web Page for Internet phone calls from around the world into our office.
•Wired and punched down network drops
•Supported Palm Pilot project using wireless Internet connectivity for Outside sales force.
•Supported Nortel Mas Messenger Symposium on Nortel 61c PBX.
•Set up emergency paging e-mail notification for server problems.
•Computer hardware software inventory.
•Created Visio documentation of network topology and rack mounted equipment placement.
American Automation - Network Administer -January 1997 - April 1998
Irving Texas
•Manage NT networks, setting up windows messaging mapped directories for backing up.
•Supported user desktops on Windows 95 and NT, upgrading and installing hardware and software.
•Design and deployment of insurance kiosk machine using MS Active Server Page.
•Designed and programmed custom keyboard and layout of keys for kiosk
•Installed desktop video conferencing for kiosk and user desk tops.
•Turned state insurance forms into HTML documents with electronic signature capture.
•Set up Proxy Server using both Winproxy and I-Share for TCP IP connectivity to the internet.
"TIF" Premium Finance of Texas LLC – Manager - 1993 -- 1997
Tyler Texas
•Migrated company from a UNIX environment to a Windows-based computer system.
•Developed and maintained spreadsheets for setting automobile insurance rates in Texas. Developed a program to rate insurance for agents' use.
•Developed new sales markets for financing in the insurance industry.
•Set up peer to peer Windows 95 net work between three companies for messaging and application sharing.
•Designed and ran network cable, set up hub and network printers.
•Built new PC's and upgraded and repaired PC's.
•Software support and created software solutions for company.
•Sets up Internet access, and instructed user on use.
•Consulted for the company on all software purchases.
•Designed electric forms.
•Set up fax and scan solution to lessen the paper burden.
•Created and published rate book for Finance rates and insurance rates.
Specialized Insurance Software - Distributor Consulting - 1992 -- 1997
Tyler Texas
•Maintain and added functionality to the "Big-Easy" web page, authored additions.
•Registered designed and maintain web page for Jersey Equipment Company.
•Sold software to independent insurance agents.
•Programmed in Visual Basic to fit unique needs.
•Installation of hardware, software and troubleshooting for two insurance companies and one municipality on retainer.
•Created web pages to communicate with "Alpha Pagers" using HTML.
•Installed network cabling and setup peer-to-peer networks.
•Set up voice messaging for office using MS Net Meeting.
•Provided phone support for MS Office 4.xx 95 and 97.
•Created mass fax and mailing list solution for office.
TEM-KIL Co., Inc. d.b.a. Kentucky Fried Chicken – Manager =1978 -- 1991
Based out of Nacogdoches Texas
•Opened over 15 new restaurants, reopened more than 20 restaurants efficiently.
•100% profitability through out KFC career.
•Recruited, trained and supported managers for over 30 restaurants.
•Integrated projections and cost control sheets with POS systems and documented procedure for use.
•Controlled expenses for restaurant including food, labor and other controllable.
Education
•1980 - 1981 T.S.T.I. In Waco, Texas: Computer Science Major
•1980 Robert E. Lee High School, Tyler, Texas
Continuing Education
•BCIP (Certified Internet Professional) with a concentration in Internetworking with Cisco.
•DCN (Designing Cisco Networks),
•ICND (Interconnecting Cisco Network Devices),
•BCRAN (Building Cisco Remote Access Networks),
•ACRC (Advanced Cisco Router Configuration),
•McAfee EPO2 (ePolicy Orchestrator 2.0),
•McAfee Advanced Training Track One (Covering the full suite of MacAfee’s anti-virus protection).
•Microsoft Windows Server 2008/ Windows 7. Azure getting started made easy four day on-line class
Certifications
•Dell Warranty Parts Direct Certified for Dimension, OptiPlex Precision workstations, Dell Notebooks, Dell
Servers and storage, dell laser printers
•McAfee Certified on ePO 2.0.
•ConnectWise Engineer/Technicians
•Brainbench transcript ID#: 2550310
Honors
•Requested by Cisco Press to write a review on Integrating Voice Data Networks, by Scott Keagy Valuable Team Member 2nd Century 2000 Technology Conference.
•Manager of the Year Tim-Kil Co., Inc. 1987, 1989, 1990.
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