Dawn S. Lindsey

***** ******** *** ************, **** 44136 216-***-**** adhqa3@r.postjobfree.com

Professional Profile

Energetic, hard working and dedicated individual with multi-faceted business experience. Strong customer service qualifications along with the ability to quickly learn and use new software and hardware. Able to use own initiative to work as part of a team or independently. Career Summary

CLEVELAND CLIFFS

Telecommunications Analyst 2010 - present

Responsible for all voice & data communications technologies within the Cisco and Apple technologies.

Consulted with business leaders to define the needs for their telecommunication needs.

Planned, developed, installed, configured, optimized and support a mobile infrastructure.

Managed and took the lead on the infrastructure planning, implementation and operational activities.

Assist end users via telephone, e-mail or Skype with a wide range of questions, problems and requests with their Apple/Android and other mobile connectivity needs.

Reduced risk through the development and implementation of MDM policies — including security and reporting within the MDM products such as Airwatch and Office 365.

Perform MAC's -moves, adds and changes including Nortel PBX and Cisco Call Manager/Unity.

Coordinated, lead and oversaw project implementation with vendors, internal customers and other internal support personnel.

Contact local telecommunication carriers and Cisco TAC for break/ fix repair tickets.

Reviewed and approve monthly-itemized telecommunication statements for accuracy. Modified telecommunication contracts and made plans to reduce the monthly spend.

Document all requests through a ticketing queue / system called Sales Force. Accounts Payable Associate 2009 - 2010

Manage all aspects of Accounts Payable for Michigan Operations while assisting other districts and personnel.

Train and guide new and current employees in all areas of Accounts Payable.

Assist with enhancements to OnBase making over 20 recommendations that have been applied to save time and money.

Prepare Y/E 1099 reports and ensure accuracy of reportable vendors and payments throughout the year.

Process Wire Payments through online banking application. Dawn S. Lindsey Page 2

WAVE LANDSCAPE DEVELOPMENT COMPANY 2001 – 2009

Administrative Assistant – part time

Executed all billing functions including Accounts Payable/Receivable, invoicing, purchasing, inventory control and manage disbursements.

Coordinated and processed bi-weekly payroll for 10 employees.

Developed and instituted new forms for billing and daily activities sheets for more organization and profitability improvement.

CERIDIAN EMPLOYER SERVICES 1995 – 2001

Telecommunication Specialist

Provided necessary management to 100 troubleshooting telephone personnel within the Corporate Office including set up of new phone lines, disconnections, transfers, voice mail and resetting passwords.

Worked out necessary developmental and implementation measures for better consumer support for the District Offices along with the Virtual employees.

Coded all telecommunication invoices including Lucent Technologies and AT&T for Accounts Payable.

Set up pager and cell phone plans for all qualified employees. Accounts Payable Associate

Audit and input all invoice and expense report data into Oracle software for processing.

Communicated with vendors and employees and resolved disputes.

Implemented new expense reporting system for all employees utilizing ComData, a subsidiary of Ceridian, saving 250K annually.

Payroll Production Specialist

Reviewed client electronic payroll input for accuracy of coding, validity, and completeness.

Input customer payroll data via phone for customers utilizing our Phone-In Payroll Service.

Managed all Customer Service functions related to processing data, answering questions and resolving customer issues.

Additional duties as required working in computer room, shipping and receptionist relief. Education

Business Management Technology 1993-1995

Cuyahoga Valley Career Center

REFERENCES AVAILABLE UPON REQUEST

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