Manager Service
Resume:
Alexis Ruby Contreras
***** ******* ****** ********* ** 90304 C:310-***-**** ****************@*****.***
Dedicated and experienced operations manager and effective leader who excels at using proven methods and maximizing productivity to successfully provide safe, secure, and effective customer experience both internal and external.
American Airlines Los Angeles, CA
Flight Service- Duty Manager Mar 2019 – Oct 2020
Implements selected policies, as well as ensuring established guidelines are followed and enforced
Handles customer service questions and provides Flight Service Management with assistance for inbound and outbound flights
Responds to Flight Attendant injuries and aircraft emergencies by providing appropriate guidance and support
Conducts coaching and counseling as appropriate, and escalates when necessary
Handles Flight Attendant reasonable cause drug and alcohol testing
Assists with administrative duties, such as delay investigations, daily and monthly reports pertaining to operational activities
Reviews flights and check for potential crew misconnects
Coordinates with Crew Scheduling/Tracking for pre-boarding of flights or re-crewing, if necessary
Investigates and documents Right Start, IPD (International Premium), IFS (International Flagship Service) delays; also responsible for investigating and documenting Catering delays 15 minutes or greater
Provides status of department and communicate any irregularity, which may impact the daily operation to the Flight Service team
American Airlines Los Angeles, CA
Staff Administration- Fuel Accounting Oct 2018 – Mar 2019
●Proficient in Managing Processes, Financial Software with senior accountant.
●Month End Reconciliation- maintain and reconcile with intercompany accounts
●Monitors and confirms financial condition by conducting audits; providing information to external auditors
●Computer literacy on Microsoft Office products and database programs
American Airlines Los Angeles, CA
Premium Service Coordinator Jun 2017- Oct 2018
●Presented campaigns and offered advice and strategies, magazines were displayed and fully stocked
●Overseeing staff and making sure our deadlines were met daily, weekly, and monthly.
●Making sure all the customers are satisfied and that every conflict is resolved peacefully
ENVOY/Aeroméxico Los Angeles, CA Compliance Coordinator Aug 2015 – Jun 2017
●Ensure compliance of the Aircraft Operating Standard Security Program, Airline Mediator between Customs and Border Patrol and American Airlines (Large Scale)
●Plan and coordinate local emergency procedures and contingency plans in preparation of accidents and major catastrophic events.
●Responsible for the distribution of OSHA regulated material, company policy changes, local and federal regulations changes.
●Create and implement new procedures, policy system changes
●Administrative, Budgeting and Payroll; Salary reviews and salary discrepancy correction
●Conducted employee performance evaluations; scheduled management meetings; and supervisor meetings
●Enforce safety regulations; disciplinary actions; equal opportunities; and workflow processes
●Quality Reports Safety Reports
ENVOY/Aeroméxico Los Angeles, CA
Passenger Service Lead Jul 2013-Aug 2014
●Conducted management briefings that include new changes to customer accounts
●Shift Reports that included daily occurrences
●Created rosters that informed all the agents of their daily duties
●Inform agents on how to improve customer relations in order gain positive feedback from the flight auditors.
●Ensure all certified flight documents are legible and filed correctly
Strengths and Areas of Expertise
●Bilingual (Spanish, English)
●Proficient with PowerPoint; Excel; Microsoft Word, Emanager, Staff Admin
●Product Development, Analytical, Problem Solving, Systems Implementation, Financial Planning
Education: California State University of Dominguez Hills College of Business and Public Policy, Present Carson, CA
El Camino College, Graduated AS Business Administration, AS Social and Behavioral Sciences
Contact this candidate