Office Security

Merveille B. Tshibangu

240-***-**** *************@*****.*** Bukasa Merveille

Analytical Technical Support Representative adept at breaking down customer issues, conducting tests, and developing effective solutions. Strong understanding of operations, RIP, Static routing, Subnetting, VLAN, SaaS, and Cloud-based integration paired with excellent relationship building, problem-solving, and conflict resolution skills. Wide expertise in the implementation of tailor-made solutions and troubleshooting. Self-motivated professional with a consistent track record of meeting and exceeding goals, with a focus on the customer experience. Possessing outstanding soft skills and a passion for secure digital transformation. TECHNICAL SUMMARY

Operating Systems: Windows Client,

Familiarity with Kali Ubuntu Windows

Server 2012 R2

Networking: VLAN’s ACL’s RIP Static

Routing Subnetting VTP 802.1q

InterVLAN Routing VPN and IPSec tunneling

Security:Knowledge of SIEM NIST

Tools: Knowledge of Kali Hydra NMAP

Wireshark Honeypots Splunk QRadar

Cloud: Knowledge of

AWS-deployed personal VPC

with 6 running instances for

testing/lab work

best practices log analysis & DFIR

EDUCATION

American University Cybersecurity Professional Bootcamp 2021 Defensive Cybersecurity program complete with in-depth networking, Cloud, Windows, and Linux security courses that aided in the mastery of cyberinfrastructure technologies, incident response techniques, and digital forensic theories. Prepared for Network+, Security+, LPI, CCSK, CCNA, CCENT, SSCP, and CySA+ certifications. Strayer University 2019 - Present

Masters in Information Systems

Train ACE Certification (Academy of Computer Education 2019 Apeejay Stya University 2013 - 2017

Bachelor of Science: Engineering in Electronics Communication CERTIFICATIONS

● Security+ (Anticipated 11/20)

● CompTIA A+

● CCENT (Anticipated 12/20)

● Network+ (Anticipated 11/20)

ADDITIONAL EXPERIENCE

Meridian Courthouse 2019 - Concierge/Office Clerk Current

● Answering phones/transferring calls, and greeting residents as they arrive and depart.

● Monitored surveillance equipment to prevent unauthorized facility entry.

● Addressing any resident issues, and offering solutions, logging completed work using App (ST).

● Distribute mail to resident files completed work orders, and kept the office clean and organized. Great Light Home Health Care - Help Desk Support/Intern 2019

● Installed Windows 10,7, Microsoft Office, and other software in more than 25 Computers and ensured it was regularly updated. Repaired hardware, software & peripheral equipment following installation specifications

● Setup equipment for employees’ use, performing or ensuring proper installation of cables, operating systems, or appropriate software while overseeing the daily performance of computer systems.

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