MARK S. FOSTER

404-***-**** linkedin.com/in/markfoster92 adhq63@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

More than 20 years experience in a variety of computing areas including first level diagnostics and support of North American AS/400, mainframe operations and applications

First level telecom support

Installation, upgrade and maintenance of workstations, laptops, printers and phones

Work with end-users and peers resolving customer service related issues

Write manuals and documentation regarding day to day processes

Disaster recovery processes, procedures, modifications, test runs and scripting

Tape librarian duties, accurate and timely backups of mainframe, AS/400s and servers, restoration of necessary data

PROFESSIONAL EXPERIENCE

Amtrak/DISYS Atlanta, Georgia 2017 – 2020

Application and Network Support Specialist

Monitor and support of all of Amtrak’s applications and networks in a 24/7/365 environment

AppDynamics, SCCD, Maximo, KMS, RMS, Sitescope, Solarwinds, Symantec, Shopping Calls,

PTC – WebService Usage Monitor, TEMS Integrated Solutions Console, Quik Trac, IntelliAdmin,

Citrix, Remote Kiosks, Putty, Sharepoint, Weboutlook (OWA). eTrax, Mulesoft, Turnover,

Exoprise, WFH

Support and validation of over 300 remote kiosks, update processes and procedures

GOURMET FOODS INTERNATIONAL Atlanta, Georgia 2015 – 2017

IT Support Specialist

Support, installation and configuration of company workstations, laptops, phones, printers, network connectivity, WiFi, Remote Connectivity, Power Sell, email, Microsoft Windows, Microsoft Office, Internet, Power Warehouse, Active Directory and new user setup

AS/400 support, back-ups and disaster recovery

Zebra printers and ZPL programming

COCA-COLA COMPANY Atlanta, Georgia 1997 – 2015

NOC Global Network Operator II

99.90% quality efficiency rating of operational duties allowing management to reduce staff 66%

Support 32 AS/400 systems, 380 AIX/UNIX servers, 600 Intel servers, IBM Z, P, X and I series mainframes, CA-7, TEC, Teradata database management system, SAZ, TSM, Omnibus, Tivoli, Outlook, Telnet, FTP, Lotus Notes, JS Console, Remedy and Candle in a 24x7x365 environment covering all shifts and helping out when needed

1st level telecom support in a LAN/WAN/Wireless environment working with circuits, controllers and routers

Upgrade AS/400s by applying PTFs, install PC based software, install printers, open and following-up on ECAPS tickets

Process 600 tapes daily, maintain inventory, perform receipt and dispatch of library, verify successful completion of tape operations and processing activities, perform backup and recovery of all platforms and monitor job results

Senior member of NOC team involved in training of new personal

Work with other platform team members preparing run books and supporting documentation database with 5000 critical run book applications

Perform global first level diagnostics on critical messages on all platforms ( Mainframe Z/os, AS/400, Windows, Linux and UNIX/AIX)

Monitor global system alerts and alarms for business impacting errors to include identifying and analyzing exceptions and unexpected events

Team lead on KO transition projects involving CAS and network drive clean-up

Manage maintenance activities across all platforms

Maintain activity logs consistently and accurately

Provide accurate problem trending and analysis

GENERAL ELECTRIC ITS Norcross, Georgia 1995 -1997

Systems Operator

Ran reports and invoices during 3rd shift operations and reduced reporting by 40%

Performed daily backup of corporate and LAN/WAN information

Set up token ring and corporate systems

Provided system administration, set up printers and installed windows based software

Executed special database projects per management requests

TECHNICAL SKILLS

Programming Languages: C++, C, Java, JavaScript, HTML 5, Assembler, BASIC, COBOL,CL Programming, Eiffel, Fortran and Visual Basic

Software: Lotus 1-2-3, dBase III and IV, Rational Rose, Word, Excel, Access, WordPerfect and Peachtree Accounting

EDUCATION

KENNESAW STATE UNIVERSITY - Kennesaw, Georgia

Bachelor of Science in Computer Science

CHATTAHOOCHEE TECHNICAL COLLEGE – Marietta, Georgia

Associate of Science in Computer Programming

Associate of Science in Accounting

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