Engineer Support
Resume:
Ruben Morillo
Montreal, Quebec H4P 2G6
Tel: 438-***-****
E-mail: *********@*******.***
PROFILE
Operations Management professional with several years of progressive experience in Manufacturing, Facilities Management and IT sectors.
WORK EXPERIENCE
Orion Software 2016 -2020
Technical Support Agent
Rental and inventory management application support.
Accounting and hire modules problem resolution
Desk side support for Microsoft office, Network applications and mobility devices.
Change windows/User Acceptance Testing.
Software upgrade implementation and training.
Achievements:
Obtained good problem resolution rate with high volume multilingual clients.
Launched cost saving initiatives.
BFG 2015 - 2016
DC Support Analyst
Supply chain applications support (WMS/LM/SAP).
Hardware support (Talkman, handhelds, truck mounts, wireless access devices, label printers).
Desk side support for Microsoft office, Network applications, telephony and mobility devices.
Coordinated change windows/User Acceptance Testing with management.
Planned & Implemented SOP to improve Distribution Centre performance.
Achievements:
Obtained good problem resolution rate over high volume distribution centre platform.
Launched initiatives to reduce equipment down time.
Tata 2013 - 2014
Help Desk Engineer
Provided first level support on: Retalix POS. TVS Omnicast, Network Monitoring, MS Office, Telephony.
Improved operations by adhering to newly deployed client quality policy.
Facilitated team work by reaching across all levels of operations.
Fast familiarization with new applications being deployed.
High level of customer support.
Achievements:
Obtained good problem resolution rate over high volume platform.
CSC 2009 – 2013
Help Desk Coordinator
Provided support to large corporations worldwide on: Citrix/VM Ware, Active Directory, Web Management and Power Shell. Network Monitoring, Windows NT.
Improved operations by eliminating redundant operations
Facilitated team work by reaching across all levels of operations.
Responsible for multiple accounts on different levels of problem resolution.
Raise key issues and risks to management (functional team lead).
Achievements:
Obtained excellent problem resolution rate over high volume/multilingual platforms.
Met service level agreement and performance guidelines on very dynamic environments.
Tire Kingdom 2007- 2008
Inventory Control Supervisor
Scheduled inbound/outbound carriers, Inventory Accuracy, Annual Operating budget, Productivity goals.
Achievements:
Designed locator system to assist stocking & picking options.
Steadily increased receiving numbers while keeping overtime values low.
Multitasking ability helped the company save money.
Lincoln Property 2006- 2007
Building Maintenance Engineer
In charge of preventive maintenance and problem resolution in seven building complex at university campus.
Achievements:
Designed strategies to reduce downtime in building equipment.
Hubbell 2002-2005
General Assembler
Involved in the coil to carton manufacturing process of electrical boxes destined for the Construction industry.
Achievements:
Worked in Kaizen/Total Quality/ISO 9001 implementation to increase productivity
Implemented MRP/Kanban and Lean Practices Company wide.
Torema Services 2000-2002
System Specialist
Installed Software & provided technical support. Help desk implementation for company employees.
Integrated software tools into company operations to better serve production objectives.
Reduced IT expenses by better leveraging company operations & software to increase productivity.
British Petroleum 1998-2000
Materials Coordinator
Oversaw complete Procurement process of production materials for oil production platform. Warehouse management & Inventory control. Staff supervision.
Member of the team involved with environmental compliance.
Achievements:
Increased on time deliveries to oil production platform.
Member of Emergency Recovery team at production platform. Responsible for: Emergency Management, Disaster Recovery and Hazardous Material Handling.
EDUCATION
McGill University, Comprehensive Project Management.
McGill University, Graduate Diploma in Operations Management.
Simon Rodriguez University, Bachelor in Business Administration.
LANGUAGES
Fluency in English, Spanish & French.
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