Clinical Research Analyst
Resume:
*************@*****.***
www.linkedin.com/tiffanypetties-smith
Vestavia, AL 35226
Support Services Supervisor (IT/ Troubleshooting)
Laboratory Corp of America Holdings- LABCORP • April 2016 – Present Day
Recruited to significantly improve departmental processes and productivity measures for a US-based team of 50+ vendors, team leads, and lab specialists for one of the largest clinical laboratory networks in the nation. Oversaw concurrent IT Infrastructure projects (Mobius and Kodak), enhancements, and troubleshooting for data center operations, desktop management, security, and cloud-based solution projects.
Proactively identified areas of opportunity in database coding and programming languages impacting the effectiveness of internal billing and test code scanning systems.
Collaborated with Corporate IT to perform root cause analysis, resolve, and diagnose defects in incorrect coding in BSCAN systems. Saved thousands of dollars in potential upgrade needs through developing a solution to fix known system errors.
Broke down silos to strengthen collaboration and trust between 3rd party vendors, frontend engineers, backend engineers, and product designers.
Amplified daily and monthly metrics for associate development and performance metrics. Developed customized learning plans while boosting productivity and morale of cross-functional teams.
Provided technical/engineering support to several departments, aiding in the timely resolutions in ticket logs on employee system issues, email, asset recovery, and inter-office VPN issues.
Clinical Research Coordinator/ Analytical Processing Team Lead
Atherotech Diagnostics Lab • April 2011 - February 2016
Handpicked to lead efforts to centralize monitoring, reporting, and the installations of complex IT systems for a top-performing clinical research laboratory. Successfully worked alongside C-Suite leadership to exceed client expectations by overcoming performance issues.
Led several software projects (JIRA, JAVA) to reconfigure infrastructure and monitoring tools resulting in proactively extending the product lifecycle of company assets.
Comprehensive experience in installing IT hardware and software, PC troubleshooting, and VPN network issues. Trained and coached 20+ new and existing staff members in IT productivity enhancements.
Diagnosed, developed, and deployed software/ database structures and queries system error protocols. Set the stage for standardized department effectiveness and efficiency increases.
Forward-thinking, systems - obsessed, and solutions - driven IT Support Analyst with an expertise in Software Development, Strategic IT planning, and Enterprise Architecture (EA) in the hospital, clinical laboratory, and telecommunication sectors. Remarkable 10+ track record of leveraging internal and external resources to meet business needs and deliver on world-class IT, Cloud-Based Systems, and Architecture solutions for Fortune 100 & 500 companies. Known for possessing strong intellectual agility on diverse teams and talent for identifying opportunities and solutions for software, database structures, ad-hoc reporting, and complex systems projects. An Infectiously energetic leader who leverages team and results-driven leadership to collaborate across organizational boundaries with ease. Experienced Java, Python, C++, SQL query, and Testing and User Acceptance Testing (UAT) specialist. Uncommon skills include:
Help Desk Support & Remote Monitoring
Enterprise, Cloud Computing, & IT Infrastructure
Python, C++, HTML, JavaScript, Java
Emerging Trends & Technologies Learner
Software & Database Structures
Strategic IT, Vendor, &Corporate Partnerships
LAN / WAN Technology Expertise
Software Enhancements & Troubleshooting
Structured & Unstructured Data Solutions
EDUCATION & CERTIFICATIONS
PROFESSIONAL EXPERIENCE
CAREER PROFILE
Associate of Science: Computer Science • Grantham University • 2020 Delta Epsilon Tau National Honor Society.
dE
IT Support Analyst • Python, C++, HTML, JavaScript, Java Specialist • IT Transformation Projects
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