Manager Project

Paul Pugliese

Westfield, NJ ***** 908-***-**** ********@*****.***

Qualifications for Project Management

Performance-Focused Leader Dedicated to Delivering Technical Project, Program & Service Excellence

Multimillion-Dollar Global Project Management International Team Building / Leadership

Multi-Program Management Strategic Analysis / Planning Trends Tracking Process Optimization

Solutions Architecture Enterprise Software Software Development Life Cycle (SDLC) Scope Management

Agile / Waterfall Methodologies Requirements Analysis Networking Client / Vendor Relationship Management

Highly Accomplished Leader who expertly drives dynamic IT project, program, and multi-site operational initiatives to deliver results that align with a progressive employer’s mission, vision, and values, and who directs high-end efforts while managing objectives for on-time, in-budget deliverables. Influential Change Agent who leads multidisciplinary teams to attain project goals, and who seamlessly liaises among globally based individuals to achieve significant project contributions, exceed customer expectations, and meet project lifecycle milestones. Engaging Communicator who coordinates budget-focused projects and programs while interfacing among executives and cultivating relationships with stakeholders and vendors, and who excels in quickly evolving project scenarios – always willing to “go the extra mile” to surpass the status quo in complex areas of cloud migration, solutions architecture, and enterprise software.

Career Highlights Include:

Generating $15+ million in revenue for solutioning architecture and integral sales support.

Concurrently managing multiple concurrent projects per all scheduled and budgetary milestones.

Propelling client systems’ performance by developing and executing system and application modifications.

Deploying 60,000+ phone lines across 100+ banking sites to enable future implementation of 120,000 lines.

Architecting and implementing 60+ high-value, large-scale telecommunications projects for enterprise clients.

Successfully leading an international, multilingual team in implementing a global IP remediation and cloud conversion initiative, including coordinating activities of a dozen top teams and vendors serving 200+ sites.

Professional Synopsis

Bed Bath & Beyond

(2020)

Project Manager

Capitalized on the opportunity to drive implementation of forward-thinking review and quality assurance procedures in alignment with methodology to guarantee successful execution of goal- and customer-centric consulting engagements.

Expertly analyzed profitability, revenue, margins, bill rates, and utilization across projects. Continually managed evolving changes in project scope, identified potential crises, and devised contingency plans to meet core objectives.

Consistently interfaced among vendors, clients, executives, and management teams.

Adhered to project timelines per company objectives with precise and detailed documentation.

Maximized quality and minimized risk while managing projects to achieve client interface and service goals.

The Body Shop – North America

(2018 – 2019)

Project Leader – IT North America

Strategically steered results-focused infrastructure and project-oriented initiatives in the efficient relocation of a new office, including achieving daily client interaction and expectations for all multiple and / or large-scale project efforts.

Directed daily operational and tactical aspects of key projects. Managed critical changes in project scope, identified potential crises, and devised contingency plans. Liaised among vendors, clients, executives, and management teams.

Continually minimized daily risk and exposure across multiple projects.

Analyzed profits, revenue, margins, bill rates, and utilization across all projects.

Launched engagement review and quality assurance procedures to align with methodology.

Ensured profitable, successful execution of consulting engagements measured by client and regional goals.

Paul Pugliese Page Two 908-***-****

L’Oréal Americas Global Project

(2017 – 2018)

Senior Program Project Manager

Leveraged broad scope of industry knowledge toward mentoring and managing a top-performing multilingual international team within the Americas Zone encompassing the U.S., Canada, Brazil, Mexico, Central America, and Peru.

Coordinated and led the implementation of successful IP remediation and cloud conversion initiatives, including overseeing all teams and associated vendors to align with established goals and benchmarks per budgetary constraints.

Orchestrated efforts of five (5) domestic teams and four (4) international teams serving 200+ sites.

Created dynamic progress toward project completion, including upholding macro and micro oversight.

Troubleshot issues to convert process challenges into opportunities via beneficial new vendor relationships.

Leveraged key relationships to create bridges of understanding and overcome language and cultural barriers.

AT&T

(2013 – 2016)

Technical Project Manager

Spearheaded end-to-end mobility and wireless WLAN projects through deployment and delivery. Demonstrated best practices in quality-oriented leadership development, business operational management, and key project management.

Rapidly identified and engaged among internal and external stakeholder teams while establishing a comprehensive strategy to gain buy-in for high-value projects. Examined project deliverables. Coordinated all facets of billing cycles.

Recognized as the “go-to” Client Relations Manager for complex and multi-phased voice and data projects.

Aligned scheduling and budget benchmarks while guiding top teams to complete projects and deliverables.

Cost-effectively allocated resources while managing workflow and creating a master timeline for deliverables.

IPC Corporation

(2012 – 2013)

Customer Implementation Engineer

Led targeted decision-making in the development, maintenance, and scheduling for all IPC products requiring lab testing in collaboration with Bank of America and Merrill Lynch. Determined test definition phase and evaluated plans.

Coordinated and implemented product release installations.

Successfully strategized design and configuration of testing facilities.

Established a standardized reporting method to enable valuable issues analysis.

Richard Fleischman & Associates

(2008 – 2012)

Project Manager

Played a vital role in strategically planning, monitoring, and implementing 200+ telecommunications projects, including actively gathering requirements in collaboration with clients, delivering key updates, and providing issues resolution.

Expertly assessed detailed project plan feasibility and documented project scope.

Set influential projects’ scope in ongoing collaboration with top cross-functional teams.

Led seamless installation and provisioning of Avaya and Cisco telecommunication solutions.

Education & Professional Development

Thomas Edison State University

Bachelor of Arts in Liberal Studies-General Management

Management Emphasis 3.5 GPA Projected December 2021

Avaya ACA Certifications – Systems Supervisor & Operator Seminars AT&T Leadership & Development

Honorably Discharged, United States Navy

Excellent Professional References Provided Upon Request

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