HR Consultant

Carolyn L. Jones - MHRM, PHR, FPC

704-***-**** – *******.*******@*****.***

Summary

An accomplished, results-driven professional with a demonstrated track record of successfully project managing, administering and communicating policies, procedures and best practices. Astute critical thinker with experience supporting various business entities across multiple industries. Strong business acumen, detail oriented and excellent communication skills to collaborate and build relationships with senior executives and cross-functional teams. Superb execution skills with a proven track record of quickly adapting to change, working with a sense of urgency and consistently achieving and exceeding company goals, objectives and client service level agreements.

Experience

BANK OF AMERICA (contractor) - Charlotte, NC 4/2019 – 5/2020 - Corporate Recruiter

Spearheaded 2019/2020 corporate initiative project supporting the Financial Center’s Consumer and Small Business LOB to recruit and hire Relationship Manager Business Owner Specialists roles for the top performing financial centers. Areas managed included Central, Northeast, Southeast, MidWest and California divisions

Established and maintain good working relationship with candidates, Hiring Managers, Business Support Managers and Academy Leaders.

Collaborated with leadership and communicated weekly results/status updates via phone, Webex and email

Carolyn L. Jones (Cont’d)

WINDSTREAM - Charlotte, NC

5/2016 – 2/2019 - Corporate Recruiter II

Key Accomplishments: Promoted to Recruiter II after just 7 months; Hired greatest number of candidates in Talent Acquisition for 2017

Specialized in hi volume, full cycle recruiting for Consumer and Small/Medium Business segment

Provided support/collaboration to Managers and HR Business Partners to ensure alignment of corporate strategic visions and goals

Facilitated effective intake sessions to ensure understanding of the Hiring Manager’s needs

Effectively established/maintained relationships with Hiring Managers, Directors, Vice President and Human Resource Business Partners to understand their needs; Provided strategic solutions and delivered on corporate goals/initiative

Advised Managers and employees on corporate policies, practices and procedures

Established and maintained candidate pipeline using referrals, social media, colleges/universities, job boards and job fairs

Updated and accurately tracked candidates through applicant tracking system

Trained new Recruiters and Recruiting Coordinators

Provided innovative approaches to expand Windstream’s market segment and brand loyalty as an active member of the Social Media Marketing team

Prepared reports and managed additional special projects, as needed

Carolinas Healthcare System - Charlotte, NC 2/2016 – 4/2016 - Human Resource Associate (Contractor)

Key Accomplishments: Effectively recruited and managed the New Graduate Residency program for new Registered Nurses (RN); Ranked#1 recruiter for most placed interns

Increased placement of RN graduates by 200%

Carolyn L. Jones (Cont’d)

Aon Hewitt - Charlotte, NC

2/2010 – 1/2016

Recruiting Specialist/Coordinator (8/2013 – 1/2016)

Morgan Stanley & Marriott International - Recruitment Processing Outsourcing (RPO)

Key Accomplishments: Effectively consulted with hiring managers and human resources (HR) business partners to strategically manage the hiring process and deliver on all facets for Morgan Stanley’s Wealth Management population and Marriott International

Performed end-to-end requisition management, resume screening, telephone interview, interview scheduling, reference check and offer extension; Managed customer/client relationships (Taleo & Sterling)

Consulted as strategic HR business partner to administer and execute HR policies and practices; Acted as recruiting partner and subject matter expert for candidates, hiring managers, business leadership and other key stakeholders across national footprint; Implemented human resources strategies and processes

Exceeded recruitment Key Performance Indicators (KPIs) and Service Level Agreements (SLAs); Managed the audit process for required licenses, regulations, and client guidelines for entire Morgan Stanley team

HR Specialist (2/2010 – 7/2013)

Bank of America - Business Processing Outsourcing (BPO)

Key Accomplishments: Appointed as on-floor Supervisor for the Bank of America implementation team; Effectively managed medium to complex HR benefit related issues supporting +250,000 employees for Bank of America

Interpreted, communicated and applied HR policies, procedures and best practices; Researched and completed root cause analysis; Effectively resolved payroll issues including overpayments, off-cycle checks, direct deposit issues, W2 reconciliation and garnishments.

Administered processes pertaining to payroll, annual enrollment, FMLA, and HR administration, for multi-state clients; Consistently met/exceeded client specific (SLAs) and maintained 99% case closure rate

Carolyn L. Jones (Cont’d)

Neighborhood Assistance Corporation of America (NACA) - Charlotte, NC 8/2009 – 11/2009 - Loan Modification Processor

Key Accomplishments: Selected by Executive Director to serve as a face-to-face “Home Save” Counselor

Acted as liaison between the borrower and lender to analyze borrower’s financial situation to determine qualification for loan modification; Managed loss mitigation process per departmental policies and investor guidelines; Prepared budget and presented loan modification documents to borrower; Trained newly hired associates

Value City Furniture - Charlotte, NC 10/2008 – 7/2009 - Home Furnishing Consultant

Key Accomplishment: Implemented effective selling techniques resulting in exceeded quotas and increase in quarterly sales by $200,000

Increased brand loyalty and customer retention by cultivating and maintaining relationships with prospective customers and providing positive sales experience; Managed all aspects of sales lifecycle

DAL Global Staffing - Jamaica, NY 1/2008 – 4/2008 - Recruiter

Key Accomplishments: Successfully identified and recruited candidates resulting in 10% increase in filled positions

Sourced, recruited, screened, assessed, interviewed and extended offers to qualified candidates; Managed recruiting hiring events; Coordinated pre-employment drug screening and physical agility test

Carolyn L. Jones (Cont’d)

Personal Preference Inc., - Roosevelt, NY

2/2001 – 10/2009 - Manager/Consultant

Key Accomplishments: Trained team on new “Art of Selling” program for new framing line resulting in a 25% increase in sales, Named #1 Regional Recruiter and #1 National Salesperson

Sourced/recruited and trained Sales Consultants and Sales Managers

Established, cultivated and managed new and existing client/business relationships

Mentored and lead successful sales team; President’s Gold Club member (annually)

NYNEX/Verizon - Garden City, NY 5/1990 – 12/2006 - Systems Engineer / Project Manager / Dispatch Manager

Key Accomplishments: Collaborated with multiple organization heads to compile functional system requirements resulting in conversion of analog communication systems to digital technology ahead of scheduled deadline

Performed requirements gathering, reviewed deliverables, and identified business development & sales opportunities

Managed full project management life-cycle, including design, installation, implementation and training of $36M Government Services Agency (GSA) federal account digital communications network conversion

Managed daily operations of 24X7 dispatch call center for +250 installation technicians and +75 dispatch associates with a 97% average on-time dispatch rate; Administered company’s fleet location based services using GPS

Investigated and resolved employee concerns, harassment claims, and other employee relations issues

Managed employee engagement program; Administered performance management policies/processes

Single Point Of Contact (SPOC) for resolution of Presidential appeals/complaint

Carolyn L. Jones (Cont’d)

Education, Certifications and memberships

MBA (Human Resource Management) – Adelphi University, Garden City, NY

BS, Business Administration (Personnel Management) - York College, Jamaica, NY **Summa Cum Laude**

Professional Human Resource Certification (PHR)

Fundamental Payroll Certification (FPC)

Member of SHRM

Technical Skills

Workday, Taleo, PeopleSoft, SuccessFactor, SharePoint, Microsoft Office Applications (Word, Excel (Pivot Tables & VLookups), PowerPoint, Outlook), Plateau, Siebel, Workbrain, Citrix, TBA, Content Manager, Cognos, NICE, Knowledge based systems

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