Data Analyst Customer

FAREED MIR

UX RESEARCHER

DESIGN STRATEGIST

I have many years of experience running a

comprehensive design strategy and user

research programs focusing on user-centered

design and designing from society for society.

I conduct cutting edge research to identify

untapped opportunity areas that inform and

inspire products and services. I have provided

design directions to drive innovation and

delight user experiences by translating user

data into actionable insights using my

extensive expertise in customer journey

mapping and service blueprints.

Senior UX Researcher

Game Intuition (Jun 2016 - Present)

- Conducting comprehensive user research and stakeholder interviews to identify new design opportunities & areas of improvement.

- Creating customer journey maps; define customer pain points and bright spots along the journey to identify new opportunities.

- Leading the service management stream in customer-facing workshops.

- Managing multiple projects/tasks of varying complexities, meet deadlines, and work well under pressure.

- Leveraging knowledge of design and prototyping tools, such as Photoshop, Illustrator, Invision, Axure.

- Working closely with development teams to ensure that design specifications are implemented.

- Delivering best practices in service design and development. CAREER EXPERIENCE

- Ethnographic Research

- Market Research

- One on One Qualitative from Task Based Scenarios,

- UAT to more Conceptual Exploration.

- Concept Testing

- Prototyping.

- Wire-framing to Code Implementation.

- Conducting Remote Studies.

- Ideation and other Innovation Techniques.

- Current on Trends and Best Practices in both UX

and Research Methodology.

- Multi-Variate & other Online Methodologies.

- Persona Development.

- UX Mapping

- Qualtrics, Optimal-Workshop.

- DScout, UserTesting and UserZoom.

SKILLS & METHODOLOGIES

Cell: 404-***-****

*****@***************.***

UX Researcher

Southern Aviation-SAPS (Sep 2015 - Jun 2016)

- Conducting qualitative and quantitative customer research studies for interior components of aircraft.

- Using customer insights to identify untapped opportunity areas that inform and inspire business aircraft's future designs.

- Selecting and applying service management principles, policies and techniques to client operational environments. Consumer Research

The Home Depot Corporate Office (Jun - Sep 2015)

- Conducting qualitative and quantitative customer research studies.

- Building wireframes, prototypes (Adobe Suite/ 3D), and interactive mock-ups to test ideas with customers and stakeholders.

- Bringing hands-on contributions at every phase of the design process; from design research, concept development, service blueprinting to getting to pilot

- Redesigning store layouts & experience for the identified customers. Savannah College of Art and Design

Master of Fine Arts in Design Strategy, 2015

EDUCATION

Eastern Mediterranean University

Bachelor of Fine Arts in Architecture, 2009

Certified Project Manager, Jan 2016

CERTIFICATION

ALISON

Market Researcher

Nobis World Inc. (Aug 2014 - Jun 2015)

- Conducting market research to frame project opportunities.

- Creating customer journey maps for current and potential customers.

- Designing and manage fundraising campaigns for different projects. UX Researcher and Data Analyst

MIT and WWF joint project (Jun 2012 - Sep 2013)

- Conduct qualitative and quantitative customer research studies.

- Interpret qualitative and quantitative data to establish performance improvement recommendations.

Consumer Researcher

Memorial Hospital (Sep 2013 - Aug 2014)

- Conduct in-depth customer research for redesigning EWR.

- Collect, synthesize, and analyze data for next-step recommendations.

- Redesign the user journey and user experience for the EWR. Qualitative Research Methods, Feb 2020

MIT

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