*** ******** ****** • St. Louis, MO ***** • 314-***-**** • adhpqr@r.postjobfree.com

Administrative Services

Results-oriented, creative, client-services professional with extensive experience in growing customer relations. Microsoft Office applications and documents, organizational business techniques, as well as time management.

Areas of Strength

Professional Career

Customer relationship building

Time management

Follow-up

Purchase orders and receiving

Vendor negotiations

Sales management

Client needs analysis

Creative/strategic selling

Vocational Apprenticeship, 2020

Customer Service Representative Apprenticeship

Covered job skills including Microsoft Office applications, QuickBooks, multi-phone line operations, successful methods of managing customer complaints, principles of customer service, along with sales transactions, financial transactions and data entry industries including hotel, on-line ordering, medical and insurance.

2017-2019

Transcriptionist

Focus Forward

History and physical reports, consultation reports, operative reports, discharge summaries.

2011-2017

Administrative Assistant

Alliance Exteriors, LLC

Estimates, contracts, schedules, payroll, lien wavers, accounts payable, accounts receivables, all correspondence between contractor and clients

2005-2011

Certified Medical Transcriptionist

MedQuist

History and physical reports, consultation reports, operative reports, and discharge summaries for patient files.

2005-2011

Certified Medical Transcriptionist

Focus Infomatics

History and physical reports, consultation reports, operative reports, and discharge summaries for patient files.

Education & Certifications

2020 U.S. Department of Labor Vocational Apprenticeship, Customer Service Representative

2020 QuickBooks Certification through Certiport

2020 Entrepreneurship Certification through Certiport

2017 Stratford Career Institute, Certified Medical Assistant

2005 Tech Skills, Certified Medical Transcriptionist

Specialized Training and Skills

Type 80-85 WPM

10-key

Switchboard

Accounts payable/receivable

Administrative Assistant

Customer Service Representative

Medical Transcriptionist/Assistant

Interpersonal communication

Bookkeeping

Microsoft Word, Excel, PowerPoint, Outlook

QuickBooks Software

DocuScribe, Ext.Client, speech recognition software, electronic health records (EHR)

Angela Marie Landis

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