Sales Customer Care

Alex Rife

817-***-**** *********@*****.***

**** ****** *** *** #***, Frisco, TX

Results-oriented sales and marketing professional with a hardworking and driven reputation. Identifies and meets customers’ needs and consistently exceeds business objectives. Successfully builds a strong customer base in customer facing roles: providing prompt excellent service to guarantee customer satisfaction; securing on-going business and word of mouth referrals.

Expertise

•Leadership

•Customer Service

•Time Management

•Strategic Thinking

•Medical Terminology

•Biomedical Sciences

•Customer Education

• Territory Management

•Competitive Selling

•Marketing

•Budgeting

•Financial Planning

Professional Experience

Idexx labs

Territory Sales Consultant, Northeast TX Sept 2019 – Aug 2020

Idexx is an innovative company with a mission to create exceptional long-term value for customers by enhancing the health and well-being of pets, people and livestock. Their 30 years of experience in providing diagnostic products and services to veterinary practices, including state-of-the-art pet-side tests, bench-top laboratory systems, reference laboratory, consulting services, and continued research help to achieve and sustain market leadership.

Selected Accomplishments

●Successfully consulted with sales teams to establish over 200 new accounts in veterinary and referral clinics.

●Consistently trained clinicians and staff on new equipment and previously installed systems.

●Provided weekly feedback to the Marketing Management team for sales collateral utility.

●Exceeded quarterly goals: Q4/2019=104%, Q1/2020=109%, Q2/2020=102%

●Achieved the “Expert in the Field” award Q1, 2020

Colleyville Animal Clinic

Senior Veterinary Technician, Colleyville, TX Feb 2016 – Sept 2019

Colleyville Animal Clinic offers a comprehensive range of services to address pet’s specific veterinary needs. Assisted with all In-House Laboratory Services which include: Chemistry Panels (liver enzymes, pancreatic evaluation, and renal profiles), Wellness Screenings (CBC, glucose, blood gases, urinalysis, fecal, blood pressure, fungal) Viral Screenings (FeIV, FIV, Parvovirus) and Cancer Screenings (cultures and biopsies).

Selected Accomplishments

●Successfully managed the clinical office by keeping inventory records, ordering products and submitting a monthly budget to the administrator.

●Completed and authorized contracts with sales representatives, distributors and vendors for materials and supplies.

●Educated and trained all new staff members on rules and safety regulations of the clinic.

●Assisted in interviewing new hires and helping with internship placements.

Animal Emergency Hospital of North Texas

Critical Care Veterinary Technician, Hurst, TX Sept 2017 – May 2018

Veterinary specialty center designed to provide emergency and critical care for pets on a same day basis, or when round-the-clock monitoring and treatment is needed. Created awareness to the centers in-house blood bank which allowed for more donations to be made for those patients in need during critical moments.

Selected Accomplishments

●Provided high quality medical care to emergency, surgical and post-operative patients.

●Consistently recognized for customer awareness and service during crisis.

●Employee of the Month, March 2018

Americas Animal Clinic

Veterinary Technician, Hurst, TX May 2013 – Aug 2015

Americas Animal Clinic provided experienced and quality healthcare for pets of all sizes, including general medicine and surgery. Educated clients on the importance of preventative medicine and protecting their pets by being compliant with vaccinations and clinical recommendations.

Selected Accomplishments

●Provided medical background, vitals and initial consultation with clients.

●Created a safe environment for patients while administering medical treatment.

●Completed the management and safety training to help coach new employees.

●Customer Care Award: December 2013, June 2014, August 2014, February 2015

Education & Credentials

University of Oklahoma Norman, Ok University of Texas at Arlington Arlington, TX

A.S. in Biology, Dec 2015 B. S. in Microbiology, Aug 2019

Minor in Biochemistry, Aug 2019

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