Data Digital

Bhavin Mehta

Vice President - Digital Apps & Analytics

***********@*****.*** www.linkedin.com/in/bhavinbmehta/ PROFESSIONAL PROFILE

Authentic Leader: Proven ability to build high-performance teams by shaping, uniting existing members and casting the right fit through strong recruitment.

Collaborative Influencer: Influential enough to prompt, propel and persuade strategic partnership and trusted alliance network within and outside the IT department to deliver the business’s best value proposition.

Fueled Change Agent: Strong change management experience to lead business transformations, innovations and strategic initiatives from inception to market.

Honed Communicator: Skill built on unwavering accuracy, credibility and integrity.

Budget Fashionista: Successful worldwide P&L management experience with a focus on operational excellence.

Nimble Executor: Profound understanding of SDLC, AGILE processes and hands-on with DevOps pipeline to enable CI/CT/CD continuous delivery practices.

Proud Geek: Self-motivated, self-directed, driven to learn & adapt new technologies with high attention to detail.

AREAS OF EXPERTISE

Customer Intimacy & Executive Relationship Mgmt. Business Analytics & Data Science Product Leadership Globalization, M&A and IPO Process Problem Solving & Decision Making through Expertise Distributed Systems Architecture & Integration Lead by Example & Lead the Leaders Box-to-Cloud Transition Lead Distributed Teams with Agile Delivery & DevOps Digital Business: Vision, Strategy, and Roadmap PROFESSIONAL EXPERIENCE

20+ YEARS OF PROGRESSIVE EXPERIENCE DELIVERING DIGITAL TRANSFORMATIONS THAT EMPOWER BUSINESSES TO:

Improve Customer and End-user Experiences (CX & UX) – by designing and building separate fit-for-purpose apps that guarantee continuous experience to end-users as they move from one device to another. Also support seamless and consistent experience across multiple touchpoints in their digital journey.

• Tech stack experience includes: ReactJS, AngularJS, Kotlin, Swift, Xamarin, ASP.NET

Bring Agility – by optimizing services of any grain (micro, mini, macro) to solve distinct business problem/challenge/opportunity and scaling them with shared backend distributed service architecture.

• Tech stack experience includes: C#, Java, C, NodeJS, Docker, Kubernetes

Ensure Security and Reliability – by adding API mediators to protect and control communication between end- user apps and business services and to prevent data breach and malfeasance.

• Tech stack experience includes: MuleSoft, Apigee, MSFT Azure

Achieve Scale and Resilience – by directly responding to business priorities using modern fault tolerance event- driven distributed system architecture and composing new way of doing business that makes most of the new technologies.

• Tech stack experience includes: Kafka, Spark, Azure HDInsight

Turn into Market Making and Industry Leading – by executing data-driven transformation strategies that deliver measurable, sustainable and scalable business value by transforming data and applying business tuned ML algorithms with established advanced data science practices.

• Tech stack experience includes: Python, Jupyter Notebook, Tableau, D3.js, Power BI, MicroStrategy, Informatica, SSIS, Teradata, SQL Server, Cassandra, MongoDB, SAP HANA

Foster End-to-End Accountability – by redesigning the IT operating model to support the digital business with agility, speed and innovation. Embraced fusion-team environment by enhancing agile teams with business representations and DevSecOps automation using common enterprise agile toolchain to deliver business value better, faster, cheaper and secure.

• Tech stack experience includes: Azure DevOps, Git, Jira, Rally, Jenkins, SolarWinds, TabJolt, Selenium PSAV, Coppell, Texas 2015 - Present

PSAV, owned by Blackstone, is a market leader in event technology services with $2.8B in revenue and handling 2M events annually. With a premium brand and global footprint, PSAV operates in nine markets across North America, EMEA, and APAC.

Vice President – Digital Apps & Analytics

I was tapped by CIO to lead PSAV’s global Software engineering team. This was a turnaround situation with a broken IT group and an aged IT environment.

Unite, Transform and Lead Purpose Driven Team – Streamlined Software Engineering team into Business Analytics & Data Science, Digital Apps, Digital API & Integration, TRUE DevSecOps; introduced Product & Platform as segregation of duties (SOD) to achieve agility and scalability.

• Global team with $9M+ P&L is now responsible for digitalizing company’s inquiry to invoice-related business processes and delivery of digital products.

Delivering ROI Through Advanced Analytics – Implemented AI-powered Business Analytics and ML -based Data Science (DSML) platform from scratch which now directly supporting business activities such as decision making, strategic planning, forecasting, process automation, cost optimization besides business review reporting with the board, the owners, and the executives.

• DSML improved the agility of data workloads by 60%, reducing time-to-insight by 40%.

• DSML empowered us to speed to market in March 2020, Covid-19 forced Pandemic Analytics, to include updates to existing predictive models to incorporate new external data (COVID-19 cases, Google/Apple Mobility, Air traffic) and also deprioritize older historical data to first prioritize recent business activity data.

Modernize Customer Experience – Unified Sales and IT departments to uplift Customer Experience (CX) and Employee Experience (EX) functions by not only transitioning the CRM enterprise architecture from Box-to- Cloud, but also interlinking these functions with tighter integration of real time data-driven Customer Data Platform (CDP) to drive a culture of customer centricity.

• This Digital Sales Experience Platform (DSXP) fueled the best cross-channel experience for the company and brought a 10% YoY increase in NPS score to 84 (one of the best in Hospitality Industry). Also achieved 99% Customer retention for the year 2019.

Profit Optimization Through Operational Excellence – Produced $8M in bottom-line savings by re-imagining and digitalizing the Demand Planning process across all 2,000+ PSAV locations.

• Product won 2019 CIO 100 Award-winning projects and paid for its development cost in less than 14 days.

Productivity and Efficiency Wins with Best Practices in API Integration & Service Architecture – Owned, championed and transformed business processes with modern real-time data & event-driven distributed cloud architecture and achieved greater business agility, delivered better experiences and ensured security.

• Eliminated 4300 person-days of manual, repetitive and routine tasks by digitalizing business processes and providing the business easy access to insights with embedded decision-support tools.

• Globalization framework achieved business process harmonization across organizations and reduced the number of products in the IT portfolio by 30% within 12 months.

• Successfully modernized Corporate Performance Management capabilities for Office of CFO with Zero-Based Budgeting and 12 Months Rolling Financial Ops Plan.

Data & Quality Leadership – Transformed organization into data-driven orientation with increased reliability and integrity of data.

• Approached data and analytics governance as discipline by leveraging technologies to drive adaptive solutions in area such as MDM, Data Quality, Deduplication, Consolidation.

Fostering End-to-End Accountability – Redesigned the IT operating model to support the digital business with agility, speed and innovation.

• Assembled DesignOps with business representations and DevSecOps with cross-functional teams and institutionalized SAFe agile practices using common enterprise agile toolchain which eliminated wait states, maximized human capital and delivered maximum value with right prioritization.

• Increased release management cadence using DevSecOps practices to foster collaboration, continuous build/testing, automated deployments and achieved company’s cloud-native Digital Everything Platform

(DXP) that is extensible by design and has marketplace of plugins and extensions.

Collaborative Relationships – Partnered with multiple CXO stakeholders and teams, ensuring successful technology and business alignment to meet metrics in key areas, including Quality Index, Defect Management, Time to Market, Total Cost of Quality and Time to Resolution. Sasser Family Holdings, Inc., Chicago, Illinois 2014 - 2015 Sasser Family Holdings, Inc., is a 4th generation, family-owned transportation asset services and management company. Its subsidiary businesses are leaders in providing customer-focused transportation equipment solutions, including asset leasing, repair, administration management, and innovative rail technology services throughout North America, Australia, and Europe.

Director – Software Engineering

As a head of the Global Software Development unit, led the global Software engineering team of individuals in planning, architecture, software design, development, deployment, operations and maintenance/support for entire Sasser and its subsidiaries. As part of the Office of the CIO, this position required daily interaction with Company’s Executive Team.

Launched multi-experience digital product by digitalizing end-to-end business process of fleet repair facilities which helped grow YoY service revenue by 30%.

A key player in delivering IT-initiated ONE CRM solution using Salesforce1 platform and integrated with multiple back-office applications of subsidiaries which drove adoption, improved sales and customer experience.

Designed and delivered single source of truth with data consolidation and deduplication across organization’s most value data points. Enterprise Data Warehouse now facilitates business performance review and reporting.

Grew Software Development productivity and efficiency by 40% by implementing and then constantly following up on Agile best practices in areas such as CI/CD and delivery management. Mercer, Deerfield, Illinois 2005 - 2014

Mercer is the world’s largest and most prestigious HR consulting firm with annual revenue of $3.4 B and operations in 180 cities and 40 countries. Mercer Global IT responsible for IT development and operations for Retirement Risk Finance (RRF), Investment, EE H&B, Brokerage, and Talent & Rewards Lines of Business. Sr. Manager – Software Development & Analytics

I was tapped by Mercer Global IT leadership team to lead and deliver a business intelligence solution for an EE Health and Benefit LoB (Line of Business). Program was a fresh initiative to consolidate various IT groups into one Global IT organization within Mercer. I was responsible for leading Analytics - Center of Excellence (CoE), SOW Delivery, and Vendor enablement. This position also required regular interactions with LoB CIO and Product owners.

Product was one of the fastest go-live in company history (from inception to release in its first year).

Challenging team dynamics: 7 different scrum teams in 7 different locations, split by functional areas.

Designed and developed Mercer’s first-ever cloud-based Data warehouse, dashboards, and reports.

Defined solution architecture blueprints of core functional components and CI/CD pipeline for on-premise and cloud environments and follow through with successful implementation that is true to design/architecture. Manager – Software Development

The retirement system with 6+ million lines of source code deployed in five datacenters in two continents and evaluating pension liabilities for clients in eight countries. The IT development team size of 100+ resources was divided into four groups, split by functional areas, due to the size of the project. Being part of the Leadership team provided me exposure to all functional areas of the system.

2011 winner of InformationWeek’s 20 ideas to steal

Mercer’s first-ever private cloud of grid computing cloud comprising of 1000+ compute cluster nodes - and increased complex pension calculation speed by a factor of 10 using Windows HPC technology.

Led US and EU specific Retirement System releases ranging from $1M to $2.5M.

Helped with detailed profiling to identify performance bottlenecks and inefficiencies in the system. Tech Lead, Arlex Technologies, Inc. – Chicago, Illinois 2004 – 2005 Sr. .NET Developer, HR Innovations, Inc. – Chicago, Illinois 2003 – 2004 Software Developer, Kent College of Law – Chicago, Illinois 2002 – 2003 Intern, GE Medical Systems – Mt. Prospect, Illinois EDUCATION

MS in Computer Science, Illinois Institute of Technology, Chicago, Illinois BS in Mechanical Engineering, India

Contact this candidate