Service Representative Back Office
Resume:
JOSEPH HORACE A. CALIMAG
Saint Monique Valais Subdivision,
Binangonan, Rizal, Philippines
****.***@*****.***
SUMMARY:
● Seven years of software and mobile application testing experience in an eLearning company. Experience includes functional, regression and load/performance testing. Supervises four Software Application Testers.
● Prior to being in the Software Application Testing, I worked as a Customer Service Representative and Helpdesk Associate.
PROFESSIONAL BACKGROUND:
Quality Assurance Supervisor, goFLUENT Philippines Inc., January 2016 – October 2020 Duties and Responsibilities:
● Manages the IT Software Application Tester (SAT) Team / coaching / motivates the team members. Sharing information/knowledge to the team
● Organizes/approves all the releases of new projects/tasks in the test environment (Kanban)
● Reviews all the documents and understand the project flow and global timeline a. Functional Specification
b. Impact Analysis Document
c. Configuration Specification
● Creation of documents that are related to the project a. Test Plan
b. Test Case
c. Regression Test Document
d. Test Result Document
● Participates in all project meetings and brainstorming
● Monitors and verifies all the reported defects as well as the project progress of each team member
● Ensures the high-quality output of the projects and to make sure that there’s no regression introduced in the system
● Performs a functional testing, integration testing, regression testing (manual / automation scripts (Katalon Studio)), end to end testing, stress testing (via JMeter), load testing (via JMeter), API testing (Postman / Soap UI), cross browsing and mobile app testing.
● Collaborates with all IT Teams and other company employees
● Responsible for sending UAT request to the Project Manager
● Assign various projects/tasks to the SAT Member
Team Platforms:
o Web Application BO Legacy Systems
BackOffice
Billing
Invoice Tracking System (ITS)
o Mobile Applications (iOS / Android)
goFLUENT Mobile-App
Customized App for Clients
o Single Sign On (SSO)
SCORM
Simple SSO
SAML SSO
o Notifications
o Registration Wizard
o LMS Satellite Web Application
Other Tasks:
● Performs load testing if necessary (via JMeter)
● Performs API testing (via Postman)
Software Application Tester, goFLUENT Philippines Inc., November 2012 – December 2015 Duties and Responsibilities:
● Participates in all projects meeting and brainstorming
● Reviews all the documents and should understand the project flow and global timeline a. Functional Specification
b. Impact Analysis Document
c. Configuration Specification
● Creation of documents that are related to the project a. Test Plan
b. Test Case
c. Regression Test Document
d. Test Result Document
● Monitors and verifies all the reported defects.
● Ensure the high-quality output of the projects and make sure that there's no regression introduced in the system
● Performs a functional testing, integration testing, regression testing (manual / automation scripts (Katalon Studio)), end to end testing, stress testing (via JMeter), load testing (via JMeter), API testing (Postman / Soap UI), cross browsing and mobile app testing.
● Shares the knowledge to other team members
● Collaborates to all IT Teams and to the other company employees Platforms:
● Web Application BO Legacy Systems
o BackOffice
o Billing
o Invoice Tracking System (ITS)
● Mobile Applications (iOS / Android)
o goFLUENT Mobile-App
o Customized App for Clients
● Registration Wizard
Other Tasks:
● Performs load testing if necessary (via JMeter)
● Performs API testing (via Postman)
Helpdesk Associate, goFLUENT Philippines Inc., November 2008 – October 2012 Duties and Responsibilities:
● Provides desktop, networking and technical support to US, Philippines and other foreign employees within the company (including creation of all accounts needed)
● Manages tasks for different departments
● Acts as general support for the company and routes tasks to different department
● Responsible for checking bugs within the system and properly documenting each and every one of them
● Determines simple data flow and verifies if it is a bug or just a normal procedure
● Provides input for creating new processes within the team
● Basic configuration of VOIP phones (CISCO) for new trainers
● Provides technical and administrative support via instant messaging, phone, email correspondence and remote assistance(windows)
● Mediates between the end-users and IT(Development) team
● Email service administration: manage email accounts and updates
● System error/bug replication before escalation to Analyze team
● CRM/LC task (e.g. cancellations of lessons) in the absence of the CRM/LC team
● Troubleshooting LAN problems in the absence of the Networking Team
● Urgent Support via instant messaging provides assistance to internal clients for urgent matters
● Support via phone calls: Technical assistance for Home-Based trainers in the US and Canada
(software and lessons problem)
● Learner account Management: Manage the accounts of learners in LMS and in the Back Office
● Lesson Management: Cancel, schedule and update lessons for trainers
● Back Office Management: Creating Access changing rights for the users Associate Software Engineer, Accenture Inc., August 2008 – November 2008 Customer Service Representative, Teleperformance USA, June 2007 – April 2008 EDUCATION:
● Polytechnic University of the Philippines – B.S. Computer Science, 2003 – 2007
● ERDA Technical and Vocation Secondary School – High School, 1998 – 2003
● Eulogio Rodriguez Elementary School – Elementary, 1992 - 1998 PERSONAL DATA:
Date of birth : April 29, 1985 Place of birth : San Juan City, Philippines Civil Status : Married Citizenship : Filipino
Height : 5’5” Weight : 100 kgs.
Sex : Male Religion : Roman Catholic
CHARACTER REFERENCES:
ANGELITO BANSIL
Chief Technology Officer
Kabslash Softec Corp.
Ortigas, Pasig City
********@*****.***
ANALYN LIM-BOMBALES
Quality Assurance Supervisor
goFLUENT Philippines Inc.
10/F IBM Plaza, Eastwood City
Libis, Quezon City
******.******@*****.***
MICHAEL MIANO
Senior Network Administrator
goFLUENT Philippines Inc.
10/F IBM Plaza, Eastwood City
Libis, Quezon City
***.*****@*****.***
Contact this candidate