ARIHANT GAGGAR

**** ******* **** ******, *******, VA 20171 adhp8c@r.postjobfree.com 858-***-****

WORK EXPERIENCE

Amazon Web Services (AWS), Cloud Support Engineer Mar 2019 - Nov 2020

• Key contributor in development and support of global companies that run cloud-based mission-critical software applications.

• Provide assistance and make recommendations to customers on how new AWS offerings fits in their company architecture. Provide proactive advice through all phases of the implementation lifecycle.

• Strong hands-on experience with AWS networking services including VPC, route 53, load balancers, transit gateway, direct connect, EC2 etc.

• Expertise in troubleshooting issues related to TCP/IP, UDP, DNS, Load Balancing, SSH, routing and switching.

• Proficient in using network monitoring tools: traceroute, telnet, MTR, iperf, dig and cURL.

• Provide support of System Administration with Linux (Ubuntu, CentOS, RedHat) and MS Windows Server.

• Collaborate with various stakeholders and perform triaging, root cause analysis, troubleshooting and providing technical solutions to support and resolve cloud network issues.

• Received the accreditation of Global Master Trainer (GMT). Conducted several new hire trainings and cohort trainings for new graduates.

• Acted as a mentor for colleagues both within organization and cross-organization.

• Published articles to document edge and recurring customer issues that helps engineers as a quick pointer in providing solutions and optimizes effort and time of engineers.

• Designed a streamlined process to ramp up new hires by allowing them to shadow tenured engineer to get hands on experience of the job role.

Charter Communications, Network Engineer Oct 2016 - Mar 2019

• Part of 24X7 national core team, that supports core network of entire Charter Communications which includes all 3 networks within the Charter/Spectrum chain - TWC, BHN & Charter.

• Handle and troubleshoot complex network issues related to routing protocols, MPLS, Multicast and other Routing and switching technologies on different platforms.

• Implement and troubleshoot BGP, OSPF and MPLS across the Charter core network.

• Control and coordinate critical NOC escalations and provided tier 2 support to NOC.

• Collaborate with vendors (Juniper and Cisco) to accelerate incident resolution, RMA & RCA process.

• Assist and guide headend technicians with troubleshooting network outages, and bandwidth capacity augmentations.

• Created process improvement by updating knowledge base of my team by creating new QRG (Quick Reference Guides).

• Perform overnight scheduled network maintenances to ensure the network is functioning appropriately. AT&T, Intern Feb 2016 - May 2016

• Performance testing on AIC (AT&T integrated cloud) and Openstack.

• Developed in depth understanding of AGILE methodology and worked on it practically using Rally tool.

• Developing test suite, test plans and test cases and executing the same in HP ALM QC. Filing a defect if there is an error/issue while executing testing.

CERTIFICATIONS

• AWS certified Solutions Architect – Associate

• AWS certified Advanced Networking – Specialty

• CCNA routing & switching

• CCNP routing & switching

• LFS101 Introduction to Linux Certification edx.org SKILLS

Technologies: IOS, IOS-XR, JUNOS, Alcatel OS, Extreme OS etc. Network Protocols: TCP/IP, UDP, OSPF, MPLS, BGP, RIP, DNS, HTTP, VPN, IPsec, DHCP Network Tools: Mininet, Boson NetSim, Wireshark, GNS3, netstat, nmap, tcpdump Software Tools: HPNA, Net brain, Remedy, CPM

Operating System: Windows, MAC OS, Linux.

EDUCATION

M.S - Telecommunication & Network Engineering GPA: 3.97/4.00 Southern Methodist University, Dallas Aug 2014 – May 2016 B.E – Electronics & Telecommunications July 2011 – May 2014 University of Mumbai, India GPA: 3.44/4.00

Diploma – Electronics & Telecommunications July 2007 – May 2011 University of Mumbai, India GPA: 3.8/4.00

COURSES

Software Defined Networks, Programmable Networks, Network Protocols, Switching & Routing, Computer Communication Networks, Introduction to Telecommunication, Wireless Communication, Internet Telephony, Mobile Communications, Digital Communications, Cloud Computing, Data Compression and Encryption, Industrial Electronics & Telecommunication Regulation, Principles of Communication Engineering.

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