Danielle Chamberlain

513-***-**** adhp7k@r.postjobfree.com linkedin.com/in/daniellechamberlain1

EDUCATION

Ohio University, College of Business Athens, Ohio August 2018

Bachelor of Business Administration

Major: Marketing

Integrated Business Cluster January – May 2016

Integrated management, marketing, management information systems, and finance principles to solve real-world, complex business problems in cross-cultural teams

Employed cross-cultural communication, leadership, time management, problem-solving, teamwork, and analytical skills to provide recommendations for improvement

Worked with teams to conduct feasibility studies, an industry analysis, and a live client consultation

Conducted extensive research and created an external analysis of the global toy industry

Identified Key Success Factors in the toy industry and analyzed three companies by comparing them according to criteria found in research

EXPERIENCE

Vector Solutions Cincinnati, Ohio June 2019 – Present

Client Success Coordinator

Take proactive ownership of assigned accounts by developing professional, cooperative relationships, and ultimately be responsible for client needs being met and exceeded

Drive client adoption using Client Engagement model, maintain and grow revenue for a client base of over one million dollars

Manage a territory of over 1,000 accounts while serving as a certified product specialist for over 5 product lines and industries

Utilize Salesforce customer relationship management system and JIRA ticketing system to manage client communication and escalate issues as needed

American Airlines Cincinnati, Ohio September 2019 – June 2019

Flight Attendant

Operated all mechanical and safety equipment by adhering to industry standards and regulations for over 200 flights

Acquired, utilized, and maintained customer service skills to enhance guest experience

Maintained passenger safety during rejected takeoffs, cabin depressurizations, and various emergency situations

Chick-fil-A Hamilton, Ohio May 2012 – October 2019

Assistant Coach

Responsible for training over 75 employees across 3 different locations to improve performance on all job tasks assigned to team members each day

Processed up to $25,000 in cash and credit transactions daily to mitigate risk of fraud and safeguard company assets

Managed over 45 employee hours and ensured that each team member was performing the correct job task daily

Global Consulting Program Dijon, France May 2017

Consultant

Worked with a cross-cultural team consulting for SmallWorld to solve authentic, complex business problems

Demonstrated global business leadership and team skills, cross-cultural communication, and awareness of global economic and political issues and realities

Developed skills in dealing with ambiguity and uncertainty

LEADERSHIP ACTIVITIES AND MEMBERSHIPS

Gamma Phi Beta Athens, Ohio September 2015 – February 2017

PACE Chairwoman

Planned 6 lessons per year for members to teach skills such as financial planning, time management, and physical fitness

Allocated a budget of $200 per semester to group lessons for 165 members

Promoted group discussion during lessons to enhance communication skills and peer networking

Adams Hall Council Athens, Ohio August 2015 – May 2016

Vice President

Raised over $450 to support 3 families of Athens community through Adopt-A-Family

Acquired funding for drinking fountain and bottle filling station placed within Adams Hall for residents

Organized events for over 400 people such as TRAC-or-Treat, Return of Warmth Bash, and Winter is Coming Bash

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