Sales Manager

Resume of Rachel J. Bernstein

**** * *******, ******* ** 60647 773-***-****) *.*.***********@*****.*** Education:

Michigan State University, Bachelor’s Degree Social Science May 2009 Roosevelt University, Masters of Hospitality Management May 2012 College of DuPage, Contact Tracer Course August 2020 Work Experience:

Meeting and Events USA Chicago, IL

Meeting Coordinator: Residential Real Estate Council 7/19-4/20

• Manage and contribute to the coordination of all aspects of client associations conferences, meetings, trade shows and other events (pre-planning, onsite execution and post-event wrap-up)

• Produce event specifications and manage vendors for all aspects of events (food and beverage, audio visual, general services contractor, temps, photography, hotel, transportation, security, etc.)

• Manage and coordinate all aspects of meeting and event registration

• Assist in financial management including budget creation, monitoring revenue/expense performance

• Manage all logistics for annual conference’s exhibitors and sponsors

• Assisted professional development education team in speaker and event app management.

• Administrative duties for C-Suites and Board of Directors: including calendar management, booking travel, expense reports, inventory management, data analysis and reporting. Warwick Allerton Chicago, IL

Catering Sales & Conference Service Manager 11/18-5/19

• Responsible for booking and detailing all markets considered as catering (decided by rooms vs attendee attendance ratio)

• Detail and service all group, catering, and city wide convention bookings

• Consistently exceeding catering and banquet revenue goals through prospecting, outside sales calls, up-selling and excellent client relationship building skills

• Responsible for banquet and catering forecast on a weekly basis as well as banquet and wedding menu creation annually for both hotels.

• Successfully sell and manage events at Warwick Allerton, a four diamond property with 443- rooms and 12,000 square feet of meeting and event space.

• Administrative duties for Director of Sales: including data entry, expense reporting, department month end reports, revenue forecasting, and department budget creation. 1

Embassy Suites & DoubleTree Hotels by Hilton (DOW Hotel Company) Rosemont, IL Catering Sales & Events Manager 8/14-11/18

• Responsible for booking and detailing the association market 0-20 rooms and meeting space

• Responsible for booking 0-9 guest rooms and space for all markets

• Total account for meeting and events: corporate social events, non-for-profit meetings and events, and exposition and trade show events.

• Consistently exceeding catering sales revenue goals through prospecting, outside sales calls, up-selling and excellent client relationship building skills

• Corporate and event services management-booking, detailing, coordinating, managing and facilitating events from inception to break-down and post-event follow-up.

• Responsible for catering forecast on a monthly basis as well as banquet menu creation annually for both hotels.

• Successfully sell and manage events at DoubleTree by Hilton, a four diamond property with 369 rooms and 13,500 square feet of meeting and event space.

• Successfully sell and manage events at Embassy Suites, a three diamond property with 284 rooms and 14,000 square feet of meeting and event space. Marriott Springhill Suites O’Hare (First Hospitality Group) Chicago, IL Conference Service and Banquet Coordinator 1/13-7/14

• Consistently increased the catering revenue by up-selling.

• Work with all clients to detail out banquet event orders and lead the banquets team in executing the events. Responsible for over 7,000 square feet of event space.

• Responsible for creating and sending out invoices for functions, as well as surveys of recent past clients to improve the catering and events department and as a basis for future prospecting.

• Led, trained, and managed banquets team for all events to insure an incredible experience for all attendees and create a positive impression of the hotel.

• Facilitate the weekly resume, banquet event order meeting, and staff meetings to ensure accurate communication throughout all departments of the hotel Brookdale Senior Living Oak Park, IL

Concierge, Front Desk, Receptionist 8/10-12/12

• Successfully managed emergencies that insured residents received prompt and proper assistance as well as manage staff and communicate with families.

• Field and route calls and inquiries to appropriate party with discretion

• Provide administrative support to multiple senior executives

• Manage busy calendars, schedule meetings, and maintain agendas

• Assist sales staff with marketing, special events and sales inquiries. Highlight of Qualifications:

Dependable in supervision, management and leadership. Strong interpersonal skills and a high degree of responsibility, initiative and professionalism. Proficient in Microsoft Office Suite, Fosse, Sales Pro, Delphi, OnQ, Opera, Aptify, EventMobi, NetSuite, Concur, and SharePoint 2

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