Manager Lean Six

PROFILE

High-performing operations-technology analyst with proven expertise in implementing IT solutions and optimizing mission critical business processes.

SKILLS

Process Architecture • eCommerce • Data Modeling & Analytics • Process Improvement • Lean Six Sigma • Agile Scrum • Quality Assurance • Corporate Compliance and Audit • Financial Planning • Tools (Excel SME, Visio, SharePoint, tSpace, SQL, Tableau, RallyDev, IBM Rational Team Concert, etc.)

WORKING EXPERIENCE

INDEPENDENT CAPITAL MARKETS TRADER Dallas, TX Dec 2017 – Current

SENIOR BUSINESS MANAGER / AT&T INC Seattle, WA – Dallas, TX Apr 2012 – Dec 2017

oMember of the Process Automation Team and Agile Center of Excellence.

oWorked with leadership and stakeholders prioritizing initiatives for automation, process and quality improvements.

oAnalyzed current process data, used data analytics and process modeling methodologies to identify trends and implement cross-organization initiatives to improve automation, process and delivery quality by 30%.

oLed the implementation and change management activities for more than 200 process and tool enhancements resulting in performance improvements to system functionality, user interface usability and data storage utilization.

oWorked on the planning and execution of data migration and quality validation of more than 2000 projects from legacy systems to a new system platform to support Agile and Waterfall teams.

oResponsible for client engagement, requirements elicitation & user stories creation, iteration and release planning ceremonies, testing and data validation across scrum teams, third party vendors and offshore teams.

oServed as a Scrum Master for the rollout and customization of third party vendor applications to support the use of Agile Scrum methodology across the company.

BUSINESS MANAGER / AT&T INC Seattle, WA Apr 2008 – Mar 2012

oMember of the Process Compliance Team and Center of Excellence Improvement (COE) Program Lead.

oWorked with leadership and data quality teams to evaluate and monitor project compliance adherence to corporate and governing frameworks, provided monthly readout and present improvement opportunities.

oImplemented new controls and on-demand dashboards (Excel, Access and SharePoint) to improve accuracy when measuring compliance across technology projects.

oWorked with data and business teams to identify and map process workflows, evaluate mission critical controls/milestones and implement enhancements to increase process efficiency by 30%.

oLed the planning and implementation of 20 Key Performance Indicators (KPIs) across Software Delivery Life Cycle (SDLC) teams. Coordinated the identification and implementation of KPIs with the Six Sigma Office, 12 technical teams and more than 150 COE members.

BUSINESS & RELEASE MANAGER / CINGULAR WIRELESS Seattle, WA Jun 2006 – Mar 2008

oWorked as a member of the Quality Audit Team. Conducted projects audits to ensure compliance with corporate and governance frameworks including SOX controls. Led remediation activities and achieved 100% audit compliant.

oDeveloped on-demand project audit result reports and conducted comprehensive readouts to leadership.

oAnalyzed project audit data, used Lean Six Sigma methodology to improve project audit results by 20%.

oLed and coordinated release activities for audit process and tool enhancements using Waterfall and Agile Scrum methodologies.

SENIOR SYSTEM INTEGRATION LEAD / GETTYIMAGES Seattle, WA May 2002 – Sep 2005

oLed the planning and execution of end-to-end testing activities across eCommerce platform to enable business transactions in Japan and EMEA countries.

oDeveloped metrics and dashboards for capturing testing progress and provided readouts to leadership.

oCreated systems and data mapping workflows for all company business transactions resulting in better visibility and understanding of eCommerce ecosystem across leadership, technical and business teams.

OTHER WORKING EXPERIENCE

oFinancial Analyst II, Microsoft Corp., WA. Validating Financial Reporting.

oSenior Business Consultant, Lionbridge Technologies, FL & WA. Conducting IT assessments for companies in US mainland and Puerto Rico.

EDUCATION

MASTER OF BUSINESS ADMINISTRATION Portland State University, OR

BACHELOR’S DEGREE IN ENGINEERING Universidad Católica de Guayaquil, Ecuador

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