Manager Service Representative

EMILEE ROWE

801-***-**** * ************@*****.***

OBJECTIVE

To use and grow my talents within a dynamic, cutting-edge organization by helping bring quality, innovative ideas, products, and services to clients in the marketplace.

WORK EXPERIENCE

Dealertrack, Inc.- South Jordan, Utah

Software Test Engineer II

February 2018-Current

Collaborate with Developers and Product Owners to create quality products for our clients using Agile principals

Create automation test scripts using C#, New Relic, RunScope, Visual Studios, and Selenium and manage/create test cases in project management software Rally

Perform manual UI/UX, Data and Functionality system testing

Perform API testing using Postman, Swagger, Splunk

Provide training to team members on our software

Dealertrack, Inc.- South Jordan, Utah

Lead Technical Client Service Representative

August 2016-Febuary 2018

Provide Level 2 specialist with assistance on escalated cases.

Provide and put together trainings on the system to give better understanding of our software.

Work with Product team to get cases escalated to engineering.

Diagnose any system issues with proper trouble shooting and testing

Duplicate any system issues in proper test environments

Correcting issues with in the systems Data base with SQL or DBU updates

Dealertrack, Inc.- South Jordan, Utah

Support Representative Level 1/Enterprise/Level 2 specialist

April 2014- August 2016

Provide co-workers with assistance on calls

Also assist co-workers with cases, to provide training on system issues they may not know or do not understand.

Document all call information according to standard operating procedures.

Following up with clients and co-workers with-in the necessary time frame to ensure that they have received all they assistance they require.

Diagnose any system issues with proper trouble shooting and testing

Dollar Cuts Inc.

Manager Riverton Location

October 2011-April 2014

Create and manage a schedule for up to 10 stylists and keep track of stylist goals

Place and maintain inventory levels

Create and calculate payroll for stylist semiweekly

Great Clips Inc. (Rose Crest location)

Manager

February 2009 -October 2011

Create and manage schedules for up to 10-15 stylist

Fix/correct any issues with client experiences

Track goals for salon and stylist

EDUCATION

Dallas Roberts Hair Academy: 2004-2005

Certified SQL Fundamentals course with SoloLearn: May 17 2017

University of Utah Coding Boot camp MERN stack: March 2018

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