Manager Service Representative

Brian Peymankhah

**** *********** ***., (Ground Floor),

Port Coquitlam,BC, V3B1E2, Canada

Tel: 604-***-****

CAREER PROFILE

A correspondent banking relationship manager with a total of over 15 years’ experience at a major bank in Iran and the Royal Bank of Canada (RBC) coupled with training and use of SWIFT. OUTSTANDING SKILLS

● 8 years experience at Karafarin Bank on a wide range of issues such as:

- researching different countries for the establishment of foreign branches (They will be presented upon request.)

- engaging managers for the creation of relationship with new banks, cash management in joint F/X accounts based on the correspondent bank's risk rating

- preparing executive briefing materials & presentations at foreign conferences, joint meetings with foreign bank representatives

- building relationships with corporate clients and advising them on AML compliance matter

- editing annual report in terms of consistency

● 7 years experience probing, analyzing and resolving customers' banking problems at the first point of contact (branch)

● 5 years experience of teaching English as a second language SUPERVISORY SKILLS

● Supervised 2 staff members on performance management

● Provided consultations to over 50 colleagues, helping them to achieve trade finance sales goals PROFESSIONAL SKILLS

● Provided consultations to commercial customers on trade finance transactions (Karafarin Bank) and personal/business accounts at RBC, resolving 90% of complex banking problems

● Prioritized and fulfilled dozens of tasks

● As a result of my effective negotiations with the BCP Bank of Switzerland, bilateral trade finance business with Karafarin Bank was resumed, leading to millions of euros in business, great retention and outstanding profits

EMPLOYMENT HISTORY

● Supervisor, Correspondent Banking Relationship Section, Karafarin Bank 2011-March 2020

- Negotiated with the BCP Bank of Switzerland, a major point which led to the resumption of mutual trade worth millions of euros

- Followed up on trade finance transactions

- Exchanged annual audit reports on the joint Nostro/Vostro accounts

- Drew up the bank's first ever Terms & Conditions, expanding banking relationship and increasing retention by 80%

● Customer Service Representative, Royal Bank of Canada (RBC), 2004-2010

- Designed the Visa lead page and contest for the whole branch, which increased Visa sales by 75%

- Designed the RSP lead page which greatly helped my colleagues to spot the opportunity for RSP sales

- Received over 85 appreciation notes from RBC customers for excellent customer service, high problem resolution that led to customers' satisfaction, achieving retention

● Commercial correspondence officer, ARIB Import Co., Iran, 1996-2003 EDUCATION

● B.A., English Translation, Azad University, 1990-1995 PROFESSIONAL DEVELOPMENT

● Certificate: Investment Funds in Canada (IFIC)

● Courses:

1. Raiffeisen Bank International Anti-Money Laundering (AML) and Anti-Terrorist Financing

(ATF) compliance course

2. Thomson Reuters AML/ATF compliance course

3. Other courses: Banking Laws, Negotiation, Foreign Correspondence, UCP 600, Finance, Accounting Principles, Microsoft Office (Word, Excel, PowerPoint, Access) VOLUNTEERING

● New Westminster Chamber of Commerce, Canada., 2003-2004 AWARDS

● Over 85 appreciation notes by RBC branch managers, colleagues and clients for excellent customer service and quick and effective problem resolution, Canada

● Appreciation letter by the New Westminster Chamber of Commerce, Canada

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